TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score8.5 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A

    Squaretalk

    Score8.1 out of 10
    N/ASquaretalk is a contact center solution used to connect to prospects and customers and convert sales opportunities. The combination of voice, WhatsApp Business messaging, SMS, and email, AI-powered automation, and scalability helps to ensure that companies of all sizes shorten their sales cycle and elevate outreach. Squaretalk’s platform offers omnichannel communication, call-handling features, customizable workflows, advanced reporting, and enterprise-grade…

    $175

    per month 5 users (minimum)

    Pricing
    Contivio.comSquaretalk
    Editions & Modules
    No answers on this topic
    Core
    $35
    per month per user (minimum 5)
    Connect
    $50
    per month per user (minimum 5)
    Offerings
    Pricing Offerings
    Contivio.comSquaretalk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual contract.
    More Pricing Information
    Features
    Contivio.comSquaretalk
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com and Squaretalk
    Feature
    Contivio.com
    7.7
    3 Ratings
    10% below category average
    Squaretalk
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers9.02 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.03 Ratings00 Ratings
    Click-to-call (CTC)9.03 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs5.01 Ratings00 Ratings
    Call scripts5.01 Ratings00 Ratings
    Call tracking7.03 Ratings00 Ratings
    Multichannel integration7.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com and Squaretalk
    Feature
    Contivio.com
    7.0
    2 Ratings
    17% below category average
    Squaretalk
    -
    Ratings
    Inbound call routing7.01 Ratings00 Ratings
    Omnichannel inbound routing6.01 Ratings00 Ratings
    Recording8.02 Ratings00 Ratings
    Quality management6.02 Ratings00 Ratings
    Call analytics6.02 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys6.01 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    Best Alternatives
    Contivio.comSquaretalk
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Zendesk Talk
    Score8.5 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Contivio.comSquaretalk
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.4
    (2 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Contivio.comSquaretalk
    Likelihood to Recommend
    Contivio.com
    I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
    Incentivized
    Read full review
    Squaretalk
    It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
    Incentivized
    Read full review
    Pros
    Contivio.com
    • Integration into our system
    • Customer support is fairly fast but always solves any issues we have
    • Connects our customers with us in a streamlined way
    Incentivized
    Read full review
    Squaretalk
    • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
    • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
    • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
    Incentivized
    Read full review
    Cons
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Likelihood to Renew
    Contivio.com
    I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Usability
    Contivio.com
    Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Alternatives Considered
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Return on Investment
    Contivio.com
    • It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
    • Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
    • The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
    Incentivized
    Read full review
    Squaretalk
    • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
    Incentivized
    Read full review
    ScreenShots

    Squaretalk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot