ControlUp vs. Nexthink

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 10.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
Nexthink
Score 9.1 out of 10
N/A
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.N/A
Pricing
ControlUpNexthink
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ControlUpNexthink
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Best Alternatives
ControlUpNexthink
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.8 out of 10
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.8 out of 10
Medium-sized Companies
ThousandEyes
ThousandEyes
Score 9.0 out of 10
ThousandEyes
ThousandEyes
Score 9.0 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
ThousandEyes
ThousandEyes
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ControlUpNexthink
Likelihood to Recommend
10.0
(3 ratings)
9.1
(12 ratings)
User Testimonials
ControlUpNexthink
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
Read full review
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Read full review
Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
Read full review
Nexthink
  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
Read full review
Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
Read full review
Nexthink
  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Read full review
Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
Read full review
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Read full review
Return on Investment
ControlUp
  • its licensing cost is a bit on high
Read full review
Nexthink
  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
Read full review
ScreenShots

Nexthink Screenshots

Screenshot of Screenshot of