ControlUp vs. RES ONE by RES Software (discontinued)

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

It is very well suited for environments where users move/roam between systems such as VDI, hosted shared servers, or where immutable systems are in place (mandatory profiles or desired state systems).

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• Lock down OS settings, network, and files.
• Capture profile settings and make them easily accesible and fast to load.
• Create and deploy registry changes for end users.
• Capture user customizations.
• Content Filtering (Web).

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

• It would be nice if the instant report function had the possibility to also show added users/groups

Incentivized

The tool is integral to how business is done by end users, thus it's imperative to keep the solution around. Not to mention the business leverages the experience to assist clients with building out the solution for their needs.

Incentivized

Easy to deploy and transparent for the end user.

Ivanti's support department is great. They resolved incidents great and quickly.

The implementation is typcially pretty simple on a flat active directly and non-DMZ based environment. Once things become more complex it is imperative to move slowly and test frequently with UAT groups and engineers.

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

Totally different approach. More easy and more flexxible.

Incentivized

• its licensing cost is a bit on high

Incentivized

• It increases managability which saves a lot of time, which saves money
• It increases troubleshooting possibilities which helps solve problems faster

Incentivized