ControlUp vs. RES ONE by RES Software (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 8.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
RES ONE by RES Software (discontinued)
Score 6.5 out of 10
N/A
Ivanti User Workspace Manager, or the RES One Suite developed by RES Software and supported by Ivanti since the 2017 acquisition, enabled a personalized, secure user workspace across physical, virtual, and cloud desktops to simplify migrations, ease Office 365 adoption and exceed SLAs for user productivity.N/A
Pricing
ControlUpRES ONE by RES Software (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ControlUpRES ONE by RES Software (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ControlUpRES ONE by RES Software (discontinued)
Best Alternatives
ControlUpRES ONE by RES Software (discontinued)
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10

No answers on this topic

Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 8.9 out of 10

No answers on this topic

Enterprises
Nexthink
Nexthink
Score 7.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ControlUpRES ONE by RES Software (discontinued)
Likelihood to Recommend
10.0
(3 ratings)
9.1
(5 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(2 ratings)
Usability
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
8.2
(3 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
ControlUpRES ONE by RES Software (discontinued)
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
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Discontinued Products
It is very well suited for environments where users move/roam between systems such as VDI, hosted shared servers, or where immutable systems are in place (mandatory profiles or desired state systems).
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Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
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Discontinued Products
  • Lock down OS settings, network, and files.
  • Capture profile settings and make them easily accesible and fast to load.
  • Create and deploy registry changes for end users.
  • Capture user customizations.
  • Content Filtering (Web).
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Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
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Discontinued Products
  • It would be nice if the instant report function had the possibility to also show added users/groups
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Likelihood to Renew
ControlUp
No answers on this topic
Discontinued Products
The tool is integral to how business is done by end users, thus it's imperative to keep the solution around. Not to mention the business leverages the experience to assist clients with building out the solution for their needs.
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Usability
ControlUp
No answers on this topic
Discontinued Products
Easy to deploy and transparent for the end user.
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Support Rating
ControlUp
No answers on this topic
Discontinued Products
Ivanti's support department is great. They resolved incidents great and quickly.
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Implementation Rating
ControlUp
No answers on this topic
Discontinued Products
The implementation is typcially pretty simple on a flat active directly and non-DMZ based environment. Once things become more complex it is imperative to move slowly and test frequently with UAT groups and engineers.
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Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
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Discontinued Products
Totally different approach. More easy and more flexxible.
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Return on Investment
ControlUp
  • its licensing cost is a bit on high
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Discontinued Products
  • It increases managability which saves a lot of time, which saves money
  • It increases troubleshooting possibilities which helps solve problems faster
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ScreenShots