What users are saying about
2 Ratings
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Score 9.3 out of 100
17 Ratings
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Score 9 out of 100

Likelihood to Recommend

ControlUp

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools
Tom Hamilton | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Pros

ControlUp

  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
Tom Hamilton | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Reports
  • Lifecycle of an Object
  • Web based solution
Suresh Kumar K S | TrustRadius Reviewer

Cons

ControlUp

  • ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
  • The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.
Tom Hamilton | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
Gal Avraham | TrustRadius Reviewer

Alternatives Considered

ControlUp

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
Tom Hamilton | TrustRadius Reviewer

ServiceNow IT Operations Management

ServiceNow has ease of usabilty and configureability. It is smooth and has easy integration with legacy systems. Also, it allows the users to configure and build their own applications.
Ashish Dharia | TrustRadius Reviewer

Return on Investment

ControlUp

  • The ControlUp console has ways to quickly identify issues. Other tools I have reviewed did a great job of collecting data but it did not present it in a way that made it easy to find an issue.
  • We had very little ability to provide management kinds of reports before we started using ContolUp. Now we can quickly tell management things like how many people are connected. How many different devices have connected to our environment. Hardware use and performance.
Tom Hamilton | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
Anonymous | TrustRadius Reviewer

Pricing Details

ControlUp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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