What users are saying about
2 Ratings
37 Ratings
2 Ratings
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Score 8 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Sales Force Automation

    8.3

    ConvergeHub

    83%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    7.0

    ConvergeHub

    70%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Case management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    9.0

    ConvergeHub

    90%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Lead management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ConvergeHub

    90%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    ConvergeHub

    80%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    ConvergeHub

    75%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Custom fields

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.0

    ConvergeHub

    90%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.0

    ConvergeHub

    90%

    Iterable

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.1

    Iterable

    61%
    Iterable ranks higher in 8/8 features

    WYSIWYG email editor

    N/A
    0 Ratings
    6.0
    60%
    16 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.4
    54%
    18 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    5.8
    58%
    18 Ratings

    A/B testing

    N/A
    0 Ratings
    6.4
    64%
    19 Ratings

    Mobile optimization

    N/A
    0 Ratings
    5.8
    58%
    16 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    6.7
    67%
    27 Ratings

    List management

    N/A
    0 Ratings
    5.8
    58%
    19 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.1
    71%
    16 Ratings

    Reporting & Analytics

    ConvergeHub

    Feature Set Not Supported
    N/A
    5.0

    Iterable

    50%
    Iterable ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    5.0
    50%
    18 Ratings

    Standard reports

    N/A
    0 Ratings
    5.1
    51%
    18 Ratings

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    16 Ratings

    Platform & Infrastructure

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.8

    Iterable

    68%
    Iterable ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    6.3
    63%
    15 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    6.5
    65%
    13 Ratings

    Customizability

    N/A
    0 Ratings
    7.6
    76%
    15 Ratings

    Attribute Ratings

    • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    ConvergeHub

    80%
    1 Rating
    6.6

    Iterable

    66%
    19 Ratings

    Usability

    ConvergeHub

    N/A
    0 Ratings
    1.0

    Iterable

    10%
    1 Rating

    Support Rating

    ConvergeHub

    N/A
    0 Ratings
    1.0

    Iterable

    10%
    1 Rating

    Likelihood to Recommend

    ConvergeHub

    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Prashant Choudhary | TrustRadius Reviewer

    Iterable

    I
    would highly recommend Iterable especially if you are a large enterprise
    company with unlimited resources and are willing to get lots of customization
    done. However, to be honest, if you are a small business then I wouldn’t highly
    recommend Iterable to you because in my opinion, it fits well in a larger
    company. Also,
    I think that Iterable is a great software for B2C companies who are looking to
    focus on improving their retention using cross-channel messaging.
    Bella Castilla | TrustRadius Reviewer

    Pros

    ConvergeHub

    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Prashant Choudhary | TrustRadius Reviewer

    Iterable

    • I love Iterable's ability to A/B test not only the messaging but the timing and medium of messages as well.
    • Iterable's workflow editor is fantastic. It's far more advanced than most competitors.
    • Iterable was easy to get started with because of its Segment.com integration.
    Tim Noetzel | TrustRadius Reviewer

    Cons

    ConvergeHub

    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Prashant Choudhary | TrustRadius Reviewer

    Iterable

    • Workflow webhooks have limited customization and data options
    • Custom events are great for segmentation and workflow triggers, but unusable to personalize an email based on past custom events.
    • No rate limiting on webhooks. Easy to bring down a third party vendor if processing a list.
    Jason Paddock | TrustRadius Reviewer

    Pricing Details

    ConvergeHub

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $9 per user - per month

    ConvergeHub Editions & Modules

    Edition
    Lite$91
    Professional$291
    Premium$591
    1. per user - per month
    Additional Pricing Details

    Iterable

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $500 per month

    Iterable Editions & Modules

    Edition
    Iterable$5001
    1. per month
    Additional Pricing Details
    Pricing based on size of customer's user list and messages sent.

    Usability

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    Iterable

    Iterable 1.0
    Based on 1 answer
    Our implementation failed, so I can only give this a zero.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    Iterable

    Iterable 1.0
    Based on 1 answer
    Our implementation failed and their sales engineer lied to us about how Iterable works, so this absolutely deserves a zero.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ConvergeHub

    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Prashant Choudhary | TrustRadius Reviewer

    Iterable

    Iterable is right up there with any other brand I have used in my role as a cx service representative and escalations agent. The flow is smooth and easy to use. Everything you need is all labeled clearly and resolution methods are obvious and not much walk through is needed
    Fallon Penrod | TrustRadius Reviewer

    Return on Investment

    ConvergeHub

    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Prashant Choudhary | TrustRadius Reviewer

    Iterable

    • With the help of Iterable and the partnership, we got our open rates up and in the end raise revenue.
    • Have a good transactional system for emails
    • Have a full automated system for all emails, cut out the manual work to be able to strategize
    Raja Datta | TrustRadius Reviewer

    Screenshots

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