ConvergeHub vs Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

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Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

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Feature Rating Comparison

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Case management

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Lead management

Email marketing

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Task management

Billing and invoicing management

Reporting

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pipeline visualization

Customizable reports

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Custom fields

API for custom integration

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Mobile access

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Role-based user permissions

Pros

The dashboards are really good and feature laden.
The UI is really intuitive as well as user friendly.
Automation of simple tasks as well as the marketing process is really easy.
Above all the pricing takes the cake here.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Seamless customer communication
Easy access to account history and pertinent information
Training materials provided and is easily implemented
Sales analytics and data
Overall sales

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Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

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Cons

Customer support isn't that great, takes a lot of time to respond.
Notifications are not on time, i.e. they are delayed and not real time.
Lack of integration with other applications.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Siebel EMS tools have a long learning curve and are not very easy to use.
Siebel products do not integrate very well with thirds party products/services.

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Gaurav Gautam

Head- Analytics and Data Science

Digital Marketing and eCommerceHospitality, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0

Based on 1 answer

A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

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Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

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Alternatives Considered

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.

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Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

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Return on Investment

It helps increase the overall productivity by automating daily routine tasks.
Sales & marketing process becomes easier and more productive.
Workflow management is easier.
Overall productivity increases many-fold.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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It has increased the business tactics as we have added more clients who wish to use this technology.

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Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

ConvergeHub Editions & Modules

Edition

Lite	$9¹
Professional	$29¹
Premium	$59¹

per user - per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Pipeline visualization

Customizable reports

Custom fields

API for custom integration

Mobile access

Role-based user permissions

Pros

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Cons

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Renew

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Alternatives Considered

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Return on Investment

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Screenshots

ConvergeHub

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ConvergeHub Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison