What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 233 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 3 feature sets: Marketing Automation, Platform, Security
- Sugar Sell (SugarCRM) ranks higher in 4 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization
- ConvergeHub and Sugar Sell (SugarCRM) are tied in 1 feature set: CRM Project Management
Sales Force Automation
8.3
ConvergeHub
83%

8.6
Sugar Sell (SugarCRM)
86%
ConvergeHub ranks higher in 5/9 features
ConvergeHub ranks higher in 5/9 features
Customer data management / contact management
9.0
90%
1 Rating

8.9
89%
32 Ratings
Workflow management
9.0
90%
1 Rating

8.6
86%
28 Ratings
Territory management
8.0
80%
1 Rating

8.8
88%
26 Ratings
Opportunity management
9.0
90%
1 Rating

8.8
88%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating

8.9
89%
29 Ratings
Contract management
8.0
80%
1 Rating

8.7
87%
26 Ratings
Quote & order management
9.0
90%
1 Rating

8.1
81%
24 Ratings
Interaction tracking
8.0
80%
1 Rating

8.0
80%
30 Ratings
Channel / partner relationship management
8.0
80%
1 Rating

8.6
86%
25 Ratings
Customer Service & Support
7.0
ConvergeHub
70%

8.9
Sugar Sell (SugarCRM)
89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Case management
7.0
70%
1 Rating

9.1
91%
24 Ratings
Call center management
N/A
0 Ratings

8.8
88%
19 Ratings
Help desk management
N/A
0 Ratings

8.8
88%
17 Ratings
Marketing Automation
9.0
ConvergeHub
90%

8.3
Sugar Sell (SugarCRM)
83%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating

8.9
89%
22 Ratings
Email marketing
9.0
90%
1 Rating

7.7
77%
23 Ratings
CRM Project Management
9.0
ConvergeHub
90%

9.0
Sugar Sell (SugarCRM)
90%
ConvergeHub ranks higher in 2/3 features
ConvergeHub ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

9.1
91%
26 Ratings
Billing and invoicing management
9.0
90%
1 Rating

8.9
89%
18 Ratings
Reporting
9.0
90%
1 Rating

8.9
89%
24 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Pipeline visualization
8.0
80%
1 Rating

9.1
91%
25 Ratings
Customizable reports
8.0
80%
1 Rating

8.9
89%
27 Ratings
Forecasting
N/A
0 Ratings

8.9
89%
24 Ratings
Customization
7.5
ConvergeHub
75%

8.8
Sugar Sell (SugarCRM)
88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Custom fields
8.0
80%
1 Rating

8.9
89%
29 Ratings
API for custom integration
7.0
70%
1 Rating

8.4
84%
25 Ratings
Custom objects
N/A
0 Ratings

9.1
91%
26 Ratings
Scripting environment
N/A
0 Ratings

8.9
89%
19 Ratings
Platform
9.0
ConvergeHub
90%

8.3
Sugar Sell (SugarCRM)
83%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating

8.3
83%
20 Ratings
Security
9.0
ConvergeHub
90%

8.7
Sugar Sell (SugarCRM)
87%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features
Role-based user permissions
9.0
90%
1 Rating

8.3
83%
26 Ratings
Single sign-on capability
N/A
0 Ratings

9.1
91%
21 Ratings
Social CRM
ConvergeHub
Feature Set Not Supported
N/A

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.8
88%
19 Ratings
Social engagement
N/A
0 Ratings

8.5
85%
16 Ratings
Integrations with 3rd-party Software
ConvergeHub
Feature Set Not Supported
N/A

8.7
Sugar Sell (SugarCRM)
87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

8.9
89%
19 Ratings
Compensation management
N/A
0 Ratings

8.5
85%
13 Ratings
Attribute Ratings
- Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating

8.3
Sugar Sell (SugarCRM)
83%
57 Ratings
Likelihood to Renew
ConvergeHub
N/A
0 Ratings

8.2
Sugar Sell (SugarCRM)
82%
26 Ratings
Usability
ConvergeHub
N/A
0 Ratings

8.7
Sugar Sell (SugarCRM)
87%
10 Ratings
Availability
ConvergeHub
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Performance
ConvergeHub
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings

9.2
Sugar Sell (SugarCRM)
92%
18 Ratings
In-Person Training
ConvergeHub
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Online Training
ConvergeHub
N/A
0 Ratings

8.0
Sugar Sell (SugarCRM)
80%
1 Rating
Implementation Rating
ConvergeHub
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
9 Ratings
Product Scalability
ConvergeHub
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesPros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesPricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Sugar Sell (SugarCRM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$52 per month
Sugar Sell (SugarCRM) Editions & Modules
Edition
Sugar Sell | $80.001 |
---|---|
Sugar Professional | $52.001 |
Sugar Enterprise | $85.001 |
- Per User/Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
In-Person Training
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
ConvergeHub
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees