What users are saying about

ConvergeHub vs Sugar Sell (SugarCRM)

ConvergeHub
2 Ratings
Sugar Sell (SugarCRM)
233 Ratings

ConvergeHub

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Sugar Sell (SugarCRM)

233 Ratings
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Score 7.5 out of 100

Based on 233 reviews and ratings

Feature Set Ratings

  • ConvergeHub ranks higher in 3 feature sets: Marketing Automation, Platform, Security
  • Sugar Sell (SugarCRM) ranks higher in 4 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization
  • ConvergeHub and Sugar Sell (SugarCRM) are tied in 1 feature set: CRM Project Management

Sales Force Automation

8.3

ConvergeHub

83%
8.6

Sugar Sell (SugarCRM)

86%
ConvergeHub ranks higher in 5/9 features
ConvergeHub ranks higher in 5/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.9
89%
32 Ratings

Workflow management

9.0
90%
1 Rating
8.6
86%
28 Ratings

Territory management

8.0
80%
1 Rating
8.8
88%
26 Ratings

Opportunity management

9.0
90%
1 Rating
8.8
88%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.9
89%
29 Ratings

Contract management

8.0
80%
1 Rating
8.7
87%
26 Ratings

Quote & order management

9.0
90%
1 Rating
8.1
81%
24 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
30 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
8.6
86%
25 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
9.1
91%
24 Ratings

Call center management

N/A
0 Ratings
8.8
88%
19 Ratings

Help desk management

N/A
0 Ratings
8.8
88%
17 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.3

Sugar Sell (SugarCRM)

83%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.9
89%
22 Ratings

Email marketing

9.0
90%
1 Rating
7.7
77%
23 Ratings

CRM Project Management

9.0

ConvergeHub

90%
9.0

Sugar Sell (SugarCRM)

90%
ConvergeHub ranks higher in 2/3 features
ConvergeHub ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.1
91%
26 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.9
89%
18 Ratings

Reporting

9.0
90%
1 Rating
8.9
89%
24 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
9.1
91%
25 Ratings

Customizable reports

8.0
80%
1 Rating
8.9
89%
27 Ratings

Forecasting

N/A
0 Ratings
8.9
89%
24 Ratings

Customization

7.5

ConvergeHub

75%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
8.9
89%
29 Ratings

API for custom integration

7.0
70%
1 Rating
8.4
84%
25 Ratings

Custom objects

N/A
0 Ratings
9.1
91%
26 Ratings

Scripting environment

N/A
0 Ratings
8.9
89%
19 Ratings

Platform

9.0

ConvergeHub

90%
8.3

Sugar Sell (SugarCRM)

83%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.3
83%
20 Ratings

Security

9.0

ConvergeHub

90%
8.7

Sugar Sell (SugarCRM)

87%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.3
83%
26 Ratings

Single sign-on capability

N/A
0 Ratings
9.1
91%
21 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.8
88%
19 Ratings

Social engagement

N/A
0 Ratings
8.5
85%
16 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.9
89%
19 Ratings

Compensation management

N/A
0 Ratings
8.5
85%
13 Ratings

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

ConvergeHub

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

ConvergeHub

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

ConvergeHub

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

ConvergeHub

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

ConvergeHub

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

ConvergeHub

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Anonymous | TrustRadius Reviewer
Verified User
View all 57 answers on this topic

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details
—

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details
—

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer
Andrew Dunifer, MBA/MS MIS
View all 26 answers on this topic

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Anonymous | TrustRadius Reviewer
Verified User
View all 10 answers on this topic

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 2 answers on this topic

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 2 answers on this topic

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.

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Himanshu Shah | TrustRadius Reviewer
Himanshu Shah
View all 18 answers on this topic

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Marc Prince | TrustRadius Reviewer
Marc Prince
View all 9 answers on this topic

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Sid Haas | TrustRadius Reviewer
Sid Haas
View all 57 answers on this topic

Scalability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.

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Peter Fletcher | TrustRadius Reviewer
Peter Fletcher
View all 1 answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart | TrustRadius Reviewer
Jennifer Stewart
View all 57 answers on this topic

Screenshots

Sugar Sell (SugarCRM)

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