What users are saying about
2 Ratings
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Score 8 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Sugar Sell (SugarCRM)
7.7
Customer data management / contact management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.8
Workflow management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.0
Territory management
ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Sugar Sell (SugarCRM)
7.5
Contract management
ConvergeHub
8.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.9
Interaction tracking
ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

ConvergeHub
7.0
Sugar Sell (SugarCRM)
7.2
Case management
ConvergeHub
7.0
Sugar Sell (SugarCRM)
6.2
Call center management
ConvergeHub
Sugar Sell (SugarCRM)
8.1
Help desk management
ConvergeHub
Sugar Sell (SugarCRM)
7.3

Marketing Automation

ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.5
Lead management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.3
Email marketing
ConvergeHub
9.0
Sugar Sell (SugarCRM)
6.8

CRM Project Management

ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.7
Task management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.1
Billing and invoicing management
ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.2
Reporting
ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.8

CRM Reporting & Analytics

ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.9
Pipeline visualization
ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.3
Customizable reports
ConvergeHub
8.0
Sugar Sell (SugarCRM)
8.1
Forecasting
ConvergeHub
Sugar Sell (SugarCRM)
8.3

Customization

ConvergeHub
7.5
Sugar Sell (SugarCRM)
7.9
Custom fields
ConvergeHub
8.0
Sugar Sell (SugarCRM)
8.4
API for custom integration
ConvergeHub
7.0
Sugar Sell (SugarCRM)
8.0
Custom objects
ConvergeHub
Sugar Sell (SugarCRM)
7.4
Scripting environment
ConvergeHub
Sugar Sell (SugarCRM)
7.7

Platform

ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.1
Mobile access
ConvergeHub
9.0
Sugar Sell (SugarCRM)
7.1

Security

ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
ConvergeHub
9.0
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
ConvergeHub
Sugar Sell (SugarCRM)
8.6

Social CRM

ConvergeHub
Sugar Sell (SugarCRM)
8.8
Social data
ConvergeHub
Sugar Sell (SugarCRM)
8.9
Social engagement
ConvergeHub
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

ConvergeHub
Sugar Sell (SugarCRM)
8.2
Marketing automation
ConvergeHub
Sugar Sell (SugarCRM)
7.8
Compensation management
ConvergeHub
Sugar Sell (SugarCRM)
8.7

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

ConvergeHub

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

ConvergeHub
Sugar Sell (SugarCRM)
8.2

Usability

ConvergeHub
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

ConvergeHub
Sugar Sell (SugarCRM)
10.0

Performance

ConvergeHub
Sugar Sell (SugarCRM)
10.0

Support Rating

ConvergeHub
Sugar Sell (SugarCRM)
6.3

In-Person Training

ConvergeHub
Sugar Sell (SugarCRM)
9.0

Online Training

ConvergeHub
Sugar Sell (SugarCRM)
8.0

Implementation Rating

ConvergeHub
Sugar Sell (SugarCRM)
9.0

Scalability

ConvergeHub
Sugar Sell (SugarCRM)
9.0

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