ConvergeHub vs Sugar Sell (SugarCRM) | TrustRadius

What users are saying about

Score 8 out of 10

Based on 2 reviews and ratings

Score 7.3 out of 10

Based on 197 reviews and ratings

Feature Rating Comparison

ConvergeHub

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ConvergeHub

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

ConvergeHub

Sugar Sell (SugarCRM)

Lead management

Email marketing

ConvergeHub

Sugar Sell (SugarCRM)

Task management

Billing and invoicing management

Reporting

ConvergeHub

Sugar Sell (SugarCRM)

Pipeline visualization

Customizable reports

Forecasting

ConvergeHub

Sugar Sell (SugarCRM)

Custom fields

API for custom integration

Custom objects

Scripting environment

ConvergeHub

Sugar Sell (SugarCRM)

Mobile access

ConvergeHub

Sugar Sell (SugarCRM)

Role-based user permissions

Single sign-on capability

ConvergeHub

Sugar Sell (SugarCRM)

Social data

Social engagement

ConvergeHub

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

Pros

The dashboards are really good and feature laden.
The UI is really intuitive as well as user friendly.
Automation of simple tasks as well as the marketing process is really easy.
Above all the pricing takes the cake here.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

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Cons

Customer support isn't that great, takes a lot of time to respond.
Notifications are not on time, i.e. they are delayed and not real time.
Lack of integration with other applications.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.3

Based on 2 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

View all 2 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

SugarCRM has never been down for us.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

No response time issues ever. Very productive due to its ease of use.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 6.3

Based on 10 answers

Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.

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Senior Consultant / Application Architect

Sentz Consulting, LLCInformation Technology and Services, 1-10 employees

View all 10 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 6 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 1 answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Return on Investment

It helps increase the overall productivity by automating daily routine tasks.
Sales & marketing process becomes easier and more productive.
Workflow management is easier.
Overall productivity increases many-fold.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 1 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Screenshots

See All (6) ConvergeHub Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

ConvergeHub Editions & Modules

Edition

Lite	$9¹
Professional	$29¹
Premium	$59¹

per user - per month

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sugar Sell (SugarCRM) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

ConvergeHub

Sugar Sell (SugarCRM)

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