Convio Luminate (discontinued) vs. EGrAMS

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.

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In my opinion, I would not recommend EGrAMS. It is not user friendly or modern. We have spent many hours on the phone or via email coordinating with a person at the state of MI who has had to help us understand how it works and how to accomplish what we need for our contract with them.

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• Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

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• Big Investment
• It's a sales program with a donation management overlay so it has some troubles around reporting.

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Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

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Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.

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We did not select it. It is a requirement that we use it under our current contract with a funder. We have not evaluated any other products like this. Our alternative to using it would be to submit paper and / or electronic invoices for our billing and not use a separate product

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info