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Convio Luminate (discontinued) vs. MemberVault

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Convio Luminate (discontinued)

    Score6 out of 10
    N/AConvio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A

    MemberVault

    Score8.1 out of 10
    N/AMemberVault provides a place for content creators and online businesses to quickly create, sell and deliver offers — whether it’s a 1:1, a course, or memberships. Sales strategies like a binge & buy marketplace are offered by MemberVault. MemberVault boasts features like quiz questions, engagement tracking and gamification, to keep members engaged.

    $19

    per month

    Pricing
    Convio Luminate (discontinued)MemberVault
    Editions & Modules
    No answers on this topic
    5 Product Plan - Monthly
    $19
    per month
    15 Product Plan - Monthly
    $49
    per month
    Unlimited Plan - Monthly
    $99
    per month
    5 Product Plan - Annually
    $190
    per year
    15 Product Plan - Annually
    $490
    per year
    Unlimited Plan - Anually
    $990
    per year
    Offerings
    Pricing Offerings
    Convio Luminate (discontinued)MemberVault
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Convio Luminate (discontinued)MemberVault
    Small Businesses
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    No answers on this topic
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Convio Luminate (discontinued)MemberVault
    Likelihood to Recommend
    5.0
    (2 ratings)
    8.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Convio Luminate (discontinued)MemberVault
    Likelihood to Recommend
    Discontinued Products
    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Incentivized
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    MemberVault
    I recommend it for those who are maybe 1-2 employees in their business--in other words, people just starting online with their business. It's priced right, so you can still make money with few sales. Plus, the ongoing support really helps you understand how to navigate the platform. It probably wouldn't be as great for someone who has thousands of people taking a course or someone who can afford a platform like Kajabi, where you can have everything right there. Because it doesn't host everything you need, it is for the frugally minded or smaller clientele biz owner.
    Incentivized
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    Pros
    Discontinued Products
    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Incentivized
    Read full review
    MemberVault
    • They have great customer support.
    • They are priced in a reasonable way for even small business owners.
    • You can display all of your products on one page.
    • They have weekly support through Zoom meetings.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Incentivized
    Read full review
    MemberVault
    • I do wish you could host video right on the platform. You can't now but have to use other video sites.
    • I wish you could tailor the domain to reflect back to a page on your website.
    • I like the marketplace page but wish you could design it a little bit differently.
    • It's hard for people to cancel a subscription on their own.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Incentivized
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    MemberVault
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Incentivized
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    MemberVault
    Both Teachable and Kajabi are much higher priced. I feel like the look of Teachable is no better than MemberVault, and so I wouldn't want to pay more for that platform. Kajabi is much more aesthetically pleasing in how it looks and all you can do, but the price is at least 3-4 times more per month. I also wanted a platform that would let me have few people, and they let me start on a free plan initially. The others did not.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Incentivized
    Read full review
    MemberVault
    • Since starting with MemberVault 4 years ago, I went from 0 customers to 850 clients, with about 220 paying customers.
    • I've grown my mailing list by about 1000 by using this platform.
    • I wish they worked with all email providers because I have to pay more for Zapier. This hurts my sales profit.
    • Their plan to grandfather us into the price we originally paid helps me save money each year as I add more products.
    Incentivized
    Read full review
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