What users are saying about
49 Ratings
2 Ratings
49 Ratings
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Score 7.1 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Cool Tabs

For startup companies, I think Cool Tabs is just right to get that initial customer view. It provides a good amount of basic resources and can really get decisions made if used correctly of course. Before diving into the product, I'd say have an idea of where you are going to target because it is not the best for Twitter.
Duncan Hernandez | TrustRadius Reviewer

ZoomSphere

ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Cool Tabs
ZoomSphere
7.7
Boolean keyword searches
Cool Tabs
ZoomSphere
9.0
Filtering out noise/spam
Cool Tabs
ZoomSphere
7.0
Broad channel coverage
Cool Tabs
ZoomSphere
7.0

Publishing

Cool Tabs
ZoomSphere
8.0
Content planning and scheduling
Cool Tabs
ZoomSphere
8.0
Audience targeting
Cool Tabs
ZoomSphere
8.0
Workflow management
Cool Tabs
ZoomSphere
8.0

Engagement

Cool Tabs
ZoomSphere
8.3
Automated routing and prioritization
Cool Tabs
ZoomSphere
8.0
Customer interaction histories
Cool Tabs
ZoomSphere
8.0
Bulk actions
Cool Tabs
ZoomSphere
9.0

Marketing

Cool Tabs
ZoomSphere
8.0
Content marketing
Cool Tabs
ZoomSphere
8.0

Channel coverage/integration

Cool Tabs
ZoomSphere
7.7
Twitter
Cool Tabs
ZoomSphere
8.0
Facebook
Cool Tabs
ZoomSphere
8.0
LinkedIn
Cool Tabs
ZoomSphere
8.0
Google+
Cool Tabs
ZoomSphere
6.0
Instagram
Cool Tabs
ZoomSphere
8.0
YouTube
Cool Tabs
ZoomSphere
8.0

Reporting/analytics

Cool Tabs
ZoomSphere
9.0
Campaign success analytics
Cool Tabs
ZoomSphere
9.0
Real-time tracking
Cool Tabs
ZoomSphere
9.0
Competitor analysis
Cool Tabs
ZoomSphere
9.0

Account management

Cool Tabs
ZoomSphere
9.0
Role-based user permissions & privileges
Cool Tabs
ZoomSphere
9.0
Mobile access
Cool Tabs
ZoomSphere
9.0

Pros

Cool Tabs

  • It provides a wide range of settings options to your social media promotions.
  • Is easy to use for developing and managing promotions.
  • It offers an very complete tool to extract information about your promotions.
  • The support service is highly advisable: fast and adequate to satisfy users' needs.
Estela Oya Costa | TrustRadius Reviewer

ZoomSphere

  • Manages all social media at once.
  • Seamless tool to organize your business.
Anonymous | TrustRadius Reviewer

Cons

Cool Tabs

  • Kind of expensive at $25 per month.
  • I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.
Ashia Ackov | TrustRadius Reviewer

ZoomSphere

  • Facebook analytics could use some improvement.
  • Email marketing could use some improvement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cool Tabs

Cool Tabs 7.8
Based on 7 answers
I have a good relationship with the customer service and I love to help them to promote their service.
Marc Mañé Solé | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Alternatives Considered

Cool Tabs

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.
However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.
Anonymous | TrustRadius Reviewer

ZoomSphere

GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.
Anonymous | TrustRadius Reviewer

Return on Investment

Cool Tabs

  • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
  • When the customer is engaged, they are more likely to share and or inquire about what we do.
  • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
Ashia Ackov | TrustRadius Reviewer

ZoomSphere

  • You can bulk manage your contacts.
  • Able to publish seamlessly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cool Tabs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49*

* per plan

Cool Tabs Editions & Modules

Edition
Gold$1991
Diamond with Unlimited Campaigns$4991
Diamond$3991
Stone$491
Diamond with Paths$4992
Diamond with Paths and Unlimited Campaigns$6992
  1. Per User per Month
  2. User per Month
Additional Pricing Details

ZoomSphere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ZoomSphere Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cool Tabs
7.1
ZoomSphere
9.0

Likelihood to Renew

Cool Tabs
7.8
ZoomSphere

Usability

Cool Tabs
7.3
ZoomSphere

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