TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coosto

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Coosto is a single solution for social media applications.  Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The vendor says their user-friendly interface and unmatched data quality ensures that many people choose their solutions. The vendor says their product is mainly used for: Customer service via…N/A

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    CoostoTidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    CoostoTidio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCustom Pricing. We look at main application, number of users, etc. API integration, inclusion of offline media, inclusion of geographical data and optional consulting require a small additional fee.All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Best Alternatives
    CoostoTidio
    Small Businesses
    Mention
    Score8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Mention
    Score8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Social Suite by Reputation.com
    Score9.4 out of 10
    Sprinklr Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CoostoTidio
    Likelihood to Recommend
    10.0
    (3 ratings)
    9.0
    (2 ratings)
    User Testimonials
    CoostoTidio
    Likelihood to Recommend
    Coosto
    Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    Coosto
    • Quick, easy to use SQL based search functionality.
    • Simple interface with useful predesigned measures.
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    Coosto
    • The dashboard is only useable in full screen, not in compartments
    • Rather expensive
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Alternatives Considered
    Coosto
    Coosto is more powerful than the version of Hootsuite we used.
    Read full review
    Tidio
    Incentivized
    Read full review
    Return on Investment
    Coosto
    • Positive impact on communications strategies.
    • Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    Coosto Screenshots

    Screenshot of Coosto Monitoring: Activity & SentimentScreenshot of Coosto Monitoring: AuthorsScreenshot of Coosto Monitoring: Languages & CountriesScreenshot of Coosto Monitoring: Realtime DashboardScreenshot of Coosto Engagement: Feed InboxScreenshot of Coosto Engagement: Respond directly

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot