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April 30, 2020
We use Coosto to manage social media accounts for our own company and for clients. Our analysts use the monitor section 'listen', webcare employees use the webcare section 'engage' and editors use the publish section. It helps us to be efficient with our time spent on these jobs. And we love to have an overview in one place.
- The 'monitor' section ('listen') is very powerful! You can quickly see what is said about your product and theme and what the sentiment about that is, now and in the past.
- We love the alerts you can set. They are more accurate and quicker than Google alerts.
- When you reply to reactions from your followers you can see their history instantly. This helps connecting with them better.
- In 'publish' all posted and planned posts are in one view. You can easily re-use posts.
- The support is very good. They answer always in a day.
- We miss that reactions on ads from Instagram are not shown in Coosto. But we understand that Instagram doesn't offer that to third parties.
- If you want an alert for a not-so-often used hashtag or Facebook page, you have to ask Support to add that. Luckily they do that quickly.
December 23, 2019
Coosto is used across the digital services development teams, mainly as a research tool to understand public comment, criticism and enhance the user research and experimentation work done on all our 40+ digital service/sites.
Its main purpose in my unit is to provide insight and opportunities to work with agile service and comms teams to understand users public concerns and comments and turn those into communication strategies to help drive campaign development direction and strategy. Specifically in what to say, how to say it and who to say to for widest reach.
Its main purpose in my unit is to provide insight and opportunities to work with agile service and comms teams to understand users public concerns and comments and turn those into communication strategies to help drive campaign development direction and strategy. Specifically in what to say, how to say it and who to say to for widest reach.
- Quick, easy to use SQL based search functionality.
- Simple interface with useful predesigned measures.
- Better integration with social media, intermittent problems with largest sites.
- More flexibility in dashboard design.
It is being used for monitoring trends - social media content management & planning.
- Monitoring trends
- Webcare
- Wupport
- The dashboard is only useable in full screen, not in compartments
- Rather expensive
Coosto Scorecard Summary
What is Coosto?
Coosto is a single solution for social media applications. Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The vendor says their user-friendly interface and unmatched data quality ensures that many people choose their solutions.
The vendor says their product is mainly used for:
- Customer service via social media in large and small teams
- Reputation monitoring, including competitive and market analysis
- Publishing and measuring the best social media content
- Data research based on social media analytics
Coosto Screenshots
Coosto Integrations
RightNow Unpublished, Other CRM systems, Other dashboard systems
Coosto Competitors
Coosto Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Custom Pricing. We look at main application, number of users, etc. API integration, inclusion of offline media, inclusion of geographical data and optional consulting require a small additional fee.
Coosto Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 10% | |
| Mid-Size Companies (51-500 employees) | 30% | |
| Enterprises (> 500 employees) | 60% |
Coosto Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community |
Coosto Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | The 200 languages most in use |