Coosto Reviews

5 Ratings
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Score 10.0 out of 100

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Reviews (1-3 of 3)

Margaret Massop | TrustRadius Reviewer
April 30, 2020

Coosto is a very powerful tool

Score 10 out of 10
Vetted Review
Verified User
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We use Coosto to manage social media accounts for our own company and for clients. Our analysts use the monitor section 'listen', webcare employees use the webcare section 'engage' and editors use the publish section. It helps us to be efficient with our time spent on these jobs. And we love to have an overview in one place.
  • The 'monitor' section ('listen') is very powerful! You can quickly see what is said about your product and theme and what the sentiment about that is, now and in the past.
  • We love the alerts you can set. They are more accurate and quicker than Google alerts.
  • When you reply to reactions from your followers you can see their history instantly. This helps connecting with them better.
  • In 'publish' all posted and planned posts are in one view. You can easily re-use posts.
  • The support is very good. They answer always in a day.
  • We miss that reactions on ads from Instagram are not shown in Coosto. But we understand that Instagram doesn't offer that to third parties.
  • If you want an alert for a not-so-often used hashtag or Facebook page, you have to ask Support to add that. Luckily they do that quickly.
Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
Read Margaret Massop's full review
Anonymous | TrustRadius Reviewer
December 23, 2019

Fantastic product, however handle with care.

Score 10 out of 10
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Verified User
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Coosto is used across the digital services development teams, mainly as a research tool to understand public comment, criticism and enhance the user research and experimentation work done on all our 40+ digital service/sites.
Its main purpose in my unit is to provide insight and opportunities to work with agile service and comms teams to understand users public concerns and comments and turn those into communication strategies to help drive campaign development direction and strategy. Specifically in what to say, how to say it and who to say to for widest reach.
  • Quick, easy to use SQL based search functionality.
  • Simple interface with useful predesigned measures.
  • Better integration with social media, intermittent problems with largest sites.
  • More flexibility in dashboard design.
Very well suited to developing products, services and understanding users' problems by looking for product-related concerns talked about online and also what the related 3rd-party organisations are talking about and/or creating products to help other users with. Early discovery for design and alpha/beta phases for communications strategy.
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Coosto Scorecard Summary

About Coosto

Coosto is a single solution for social media applications.  Organizations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The vendor says their user-friendly interface and unmatched data quality ensures that many people choose their solutions.

The vendor says their product is mainly used for: 

  • Customer service via social media in large and small teams 
  • Reputation monitoring, including competitive and market analysis 
  • Publishing and measuring the best social media content
  • Data research based on social media analytics

Coosto Features

Has featureAll-in-one social media software tool
Has featureRealtime Monitoring and Alerting
Has featureDeep-Dive Search Opportunities and Analytics
Has featureDirectly Respond to Social Media Messages
Has featureCustomer Service Work Flow and Automatic Client Case Management
Has featureDirect Planning and Publishing on Multiple Platforms
Has featureFor 200 Countries in 150 Languages

Coosto Screenshots

Coosto Integrations

RightNow Unpublished, Other CRM systems, Other dashboard systems

Coosto Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Custom Pricing. We look at main application, number of users, etc. API integration, inclusion of offline media, inclusion of geographical data and optional consulting require a small additional fee.

Coosto Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
10%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
60%

Coosto Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Forum/Community

Coosto Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: The 200 languages most in use