Coremetrics / IBM Digital Analytics (discontinued) vs. Mirantis Kubernetes Engine

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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[Mirantis Cloud Native Suite (Docker Enterprise)] is the most advanced tool till now, which works as a VMs
and separates any single application from the dependencies. Also, this tool is
helping me in the agile development of the processes. It is strongly recommended to
almost all major organizations.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Containers - Docker is the go-to when using Containers, which are super useful if you need an environment that works both for Windows and Linux
• Efficiency - Docker is very lightweight and doesn't demand too much from your CPU or server
• CI/CD - Docker is excellent for plumbing into your build pipeline. It integrates nicely, is reliable, and has an easy set up.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• Containers are often opaque - if a container doesn't work out of the box, it's messy to fix.
• Logging is complexified by the multiple containers and logs are often not piped to places you expect them to be.
• Networking is complexified due to internal port mapping between containers, etc.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Very easy to implement and use.

Docker's CLI has a lot of options, and they aren't all intuitive. And there are so many tools in the space (Docker Compose, Docker Swarm, etc) that have their own configuration as well. So while there is a lot to learn, most concepts transfer easily and can be learned once and applied across everything.

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Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

The community support for Docker is fantastic. There is almost always an answer for any issue I might encounter day-to-day, either on Stack Overflow, a helpful blog post, or the community Slack workspace. I've never come across a problem that I was unable to solve via some searching around in the community.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

We've used XAMPP, PHPmyAdmin and similar local environments (our app is on PHP). Because of how easy you can change the configuration of libraries on PHP and versions (which is SO painful on XAMPP or other friendly LAMP local servers) we are using Docker right now. Also, being sure that the environment is exactly the same makes things easier for developing.

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• Docker has made it possible for us to deploy code faster, increasing the productivity of our development teams.
• Docker has made it possible for us to decentralize our build and release system. This means that teams can deploy on their own schedule and our dev ops team can concentrate on building better tools rather than deploying for the teams
• Docker has allowed us to virtualize our entire development process and made it much simpler to build out new data centers. This, in turn, is significantly increasing our ROI by providing a path forward for internationalization.

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