Covetrus AVImark vs. Setmore vs. Square Appointments

AVImark works for us. Yes, there are times when we wish it could do this or do that, but overall, it does exactly what we need it to. It is easy to use and easy to teach to people with no knowledge of any vet software and it is pretty user-friendly as well.

Incentivized

SetMore is getting aged as it is. we have been moving progressively to other solutions for scheduling with far better integration. however, SetMore is a good tool to implement in start-ups and small business where you need to have plans and activities scheduled with individuals inside and outside of the organization. As mentioned, this tool is used internally with the support team, sales team, RRHH. This last uses with recruitment prospects that can go to the website and schedule its interview with an assigned person considering the availability of it.

Incentivized

Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.

Incentivized

• Charting and chart interface are relatively user friendly
• Information searches are thorough and effective
• Scheduling calendar is easy to use and differentiate between types of appointments and doctors

Incentivized

• Good/fair price compared to competitors.
• Every user on the account gets their own personalized appointment scheduling link.
• Flexibility with services you can make available.

Incentivized

• Square had good interoperability with Google Calendar, so all of our calendars were in sync.
• Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
• Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.

Incentivized

• Emails don't always send.
• Sometimes can load very slowly.
• Inventory over multi sites is never right.

Incentivized

• Would like if it could sync directly to Google calendar (i.e have a direct plugin) without going through the website.
• Could have a "how to" tutorial for booking appointments for users.

Incentivized

• Additional functionality: real-time availability calendar to customers
• Not redirect away from our site to Square
• Additional functionality: Ability for customers to add up sales when checking out

Incentivized

I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.

Incentivized

• Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
• The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.

Incentivized

AVImark is not a monthly subscription, so costs are overall cheaper. Also, exit barriers are high for this type of product. It would be difficult to retrain an entire hospital on a new system and work through the transition period.

Incentivized

SetMore is so much simpler while providing great features. The ease of use makes this a better product for our clients and staff without sacrificing many of the bells and whistles that others tout. The online booking pages ability to schedule without creating a login has led to more visitors scheduling appointments instead of clicking away when scheduling.

Incentivized

Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.

Incentivized

• We moved to a different credit card company and are saving $40K dollars in fees from what World Pay was charging us

Incentivized

• Planning meetings
• Schedule Demos or Coaching with prospects and customers
• Recruitment interviews set up without making a call and confirming both sides for availability to arrange the meeting
• Web interface for internal and external users

Incentivized

• Ease of scheduling brings in more appointments
• Must have a card on system to schedule and prepay for an appointment
• Offers multiple types of appointments
• Cancellation fees

Incentivized