Cratejoy vs. Storylane

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

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If you are looking to make simple, guided demos to easily demonstrate product UI and workflows, Storylane is a great choice. You need to be ready to invest a lot more heavily if you'd like to provide a sandbox experience that will allow users to navigate around the whole UI with full linking and interactive onscreen elements.

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• Markets your boxes in their marketplace
• Sets up shipping so it's easier and cheaper
• Helps get your online subscription boxes started

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• Allows you to easily grab the visual assets to create a walk through.
• The analytics that are integrated give you a very specific view of engagement.
• Even the most complex web pages can be saved in Storylane, definitely a robust engine.

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• Fees
• Transparency
• Customer service

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• It's not intuitive when I want to modify some of the text in the boxes
• It's difficult when I wanted to copy a slide from one demo and drop it into another demo. It's never worked properly and this seems like it should be a relatively easy technical lift to offer - also it doesn't say that it won't work, it just simply made a mess of my slides.

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It is fairly easy to use the Product demo builder. There's nothing complex on the platform. I feel like there's so much room to add complexity to the product, as it's too easy to use at the moment. More functionalities bring more complexity. So, currently, I would say Storylane is pretty easy to use without any prior training.

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Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

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Cratejoy streamlines the process so there's less to figure out on your own.

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The demo done by the team was brilliant and they were able to get us trial access immediately. Their gtm team was also able to accommodate our request on pricing and contract terms which really made us incline heavily towards Storylane. The product also was very well built and we didn’t need to look actively at competitors.

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• Lots of sales!
• 10% commission paid to them

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• I cannot attest to the ROI as I created Storylanes for my company shortly before making a career change. I anticipate that it will shorten the sales cycle as it will help champions convince decision makers who were not present during a live demo.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info