CrazyCall vs. Google Cloud Contact Center AI
CrazyCall vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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CrazyCall | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $10 per user / month | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
CrazyCall | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | — | ||||||||||||||
More Pricing Information |
CrazyCall | Google Cloud Contact Center AI | |
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Top Pros | No answers on this topic | |
Top Cons |
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CrazyCall | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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CrazyCall | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CrazyCall | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 8.8 (3 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
CrazyCall | Google Cloud Contact Center AI | |
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Likelihood to Recommend | CrazyCall | Google |
Pros | CrazyCall | Google |
Cons | CrazyCall | Google |
Likelihood to Renew | CrazyCall No answers on this topic | Google |
Usability | CrazyCall No answers on this topic | Google |
Alternatives Considered | CrazyCall | Google |
Return on Investment | CrazyCall | Google |
ScreenShots | CrazyCall Screenshots |