CrazyCall vs. Kamailio SIP Server

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

Kamailio SIP Server is very well suited if you want to secure your main servers; it can perfectly act as a proxy server and a gateway to your main server. It also does load balancing and call transfers easily based on the configurations done.

Incentivized

• The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
• We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
• It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

Incentivized

• Proxy server.
• Security Firewall.
• SIP to PSTN gateway.

Incentivized

• Inbound call functionally is still limited and not something that my team utilizes.
• The reporting features for the some of the lower pricing tiers are very limited.
• Downloading reports from the cloud can be quite slow at times.

Incentivized

• Interportability
• SIP conversions.

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

As Kamailio SIP Server is an open source, the major impact is on cost; it's free to use compared to any other Softswitch or server in the market. You can also customize it to your need and use the features that you need, which is one of the major plus points for the Kamailio SIP Server. And one server is enough to handle thousands of calls simultaneously.

Incentivized

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized

• As its open source ROI is excellent.

Incentivized