What users are saying about
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Top Rated
168 Ratings
2 Ratings
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Score 9.8 out of 100

Fuze

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Top Rated
168 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Creativity 365

The platform is well suited for different situations depending on who is using it and with what purpose. It can definitely be used by freelancers for business-related projects, by illustrators and designers for brainstorming sessions and sketches, by students for studying, and by educators for teaching and research. But I think these apps aren't suitable for large-scale projects like editing a feature film or creating an animated feature film.
Patrick Enderson | TrustRadius Reviewer

Fuze

Fuze is great for a smaller company that does not frequently meet with outside third parties. When meeting with third parties Fuze is not as well known as Microsoft Teams or Zoom, so one of those is usually preferred. Fuze is a great softphone program that allows employees to instant message, text message and communicate form their web browser or a free mobile app to be able to make calls and send texts from their work phone number all from within the app.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Creativity 365
Fuze
7.4
Hosted PBX
Creativity 365
Fuze
7.9
Multi-level Interactive Voice Response (IVR)
Creativity 365
Fuze
7.0
User templates
Creativity 365
Fuze
7.1
Call reports
Creativity 365
Fuze
7.3
Directory of employee names
Creativity 365
Fuze
7.5

Call Management

Creativity 365
Fuze
7.7
Answering rules
Creativity 365
Fuze
7.8
Call recording
Creativity 365
Fuze
7.6
Call park
Creativity 365
Fuze
7.9
Message alerts
Creativity 365
Fuze
7.5

VoIP system collaboration

Creativity 365
Fuze
7.5
Video conferencing
Creativity 365
Fuze
6.9
Audio conferencing
Creativity 365
Fuze
8.2

Mobile apps

Creativity 365
Fuze
8.0
Mobile app for iOS
Creativity 365
Fuze
8.2
Mobile app for Android
Creativity 365
Fuze
7.9

Pros

Creativity 365

  • The apps are super easy to use.
  • Creativity 365 software pack encompasses a wide range of functionalities, overlapping between each other to offer a complete toolset.
  • It is great for capturing and highlighting important website contents with PDF Markup.
  • Write-On Video is very helpful to spice up my videos and mash photos and videos together to create new content.
Richard Perroset | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Creativity 365

  • Since it's a content creation toolset, it would be great if there was a photo editing tool.
Patrick Enderson | TrustRadius Reviewer

Fuze

  • Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
  • We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
  • The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
John Dennis | TrustRadius Reviewer

Likelihood to Renew

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.1
Based on 17 answers
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.
Anonymous | TrustRadius Reviewer

Usability

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.3
Based on 10 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.5
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Creativity 365

Creativity 365 10.0
Based on 1 answer
I contacted customer service once and got my problem solved very quickly.
Patrick Enderson | TrustRadius Reviewer

Fuze

Fuze 6.5
Based on 93 answers
I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.
Anonymous | TrustRadius Reviewer

In-Person Training

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.3
Based on 99 answers
I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.
Jigar Patel | TrustRadius Reviewer

Alternatives Considered

Creativity 365

Airtable has a free version that offers basic functionalities that Creativity 365 does not offer. Airtable integrates with 25 different applications and software to make collaboration easier, while Creativity 365 only integrates with 13. Even though key features of Creativity 365 and Airtable should matter you should also carefully explore the integrations provided by each product. Very often you will already be making use of various kinds of SaaS software in your company and it’s much more beneficial to choose software that integrates well with each other. If you do that you will be able to guarantee an effortless transfer of data between your teams and software used, which can significantly reduce the time spent on migrating between one solution and the next.
Richard Perroset | TrustRadius Reviewer

Fuze

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Anonymous | TrustRadius Reviewer

Scalability

Creativity 365

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.0
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Creativity 365

  • It has definitely reduced work load times, and allows me more time to work on important projects.
  • The PDF mark up and the ability to write text over videos has made presentations a lot more efficient to create and thus is time saving.
  • Using NoteLedge to take notes and add photos to those notes helps with being better organized.
Richard Perroset | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Screenshots

Pricing Details

Creativity 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Creativity 365 Editions & Modules

Additional Pricing Details
Monthly $9.99 (*3-day free trial available) Semi-annually $39.99 Annually $59.99 (*14-day free trial available) Also, comes with a free stylus.** Quarterly plan with 7-day free trial to come in the following months. *Special and bulk purchasing options available for educational institutions and businesses. *Free trials only available on iTunes. **Free stylus details. Currently, new users subscribing to our Creativity 365 annual plan will receive an Adonit Dash 3 stylus. Once the free stylus has been shipped order is no refundable.

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Canada Outbound$0.021
UK Outbound$0.011
  1. Per Minute
Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

Likelihood to Recommend

Creativity 365
9.8
Fuze
7.5

Likelihood to Renew

Creativity 365
Fuze
6.1

Usability

Creativity 365
Fuze
7.3

Reliability and Availability

Creativity 365
Fuze
8.5

Performance

Creativity 365
Fuze
8.0

Support Rating

Creativity 365
10.0
Fuze
6.5

In-Person Training

Creativity 365
Fuze
8.0

Online Training

Creativity 365
Fuze
9.0

Implementation Rating

Creativity 365
Fuze
7.3

Scalability

Creativity 365
Fuze
7.0

Add comparison