What users are saying about
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126 Ratings

Fuze

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126 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Fuze

Fuze is very good around collaboration, meetings are simple to set up once initial familiarity is done. The telephony is consistently of a high quality and very reliable which keeps the users happy. The chat functionality is improving and becoming more useful and being picked up as a tool by a growing number of users. Fuze lacks the flexibility of being able to compete with WebEx regarding remote control of a computer for someone who does not have Fuze installed. This is required by customer support personnel dealing with customers who need to have an issue resolved but cannot install software without change control.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Fuze
6.8
Hosted PBX
Fuze
7.9
Multi-level Interactive Voice Response (IVR)
Fuze
6.8
User templates
Fuze
5.9
Call reports
Fuze
6.3
Directory of employee names
Fuze
6.9

Call Management

Fuze
6.9
Answering rules
Fuze
7.1
Call recording
Fuze
6.7
Call park
Fuze
6.7
Message alerts
Fuze
6.9

VoIP system collaboration

Fuze
7.1
Video conferencing
Fuze
6.9
Audio conferencing
Fuze
7.4

Mobile apps

Fuze
7.7
Mobile app for iOS
Fuze
7.9
Mobile app for Android
Fuze
7.4

Pros

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Fuze

  • There is lack of customization. I would love to have access to set up background colors for my Fuze, add wallpapers as a background. Change the font, color of numbers and texts that appear on the screen.
  • I have seen a button saying you have an upgrade on Fuze. And i see it quite a few times. I would want to have like one upgrade that pushes a couple of updates together rather than couple of small upgrades.
Jigar Patel | TrustRadius Reviewer

Likelihood to Renew

Fuze

Fuze 7.2
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges | TrustRadius Reviewer

Usability

Fuze

Fuze 8.0
Based on 7 answers
It does the core job very well. If I'm looking for a stripped down version that will work fairly well, then Fuze is great. If you're looking for something feature rich, there are better solutions. Fuze is economical and if you aren't doing anything fancy, it's a great platform
Luke Ferrel | TrustRadius Reviewer

Reliability and Availability

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges | TrustRadius Reviewer

Performance

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support

Fuze

Fuze 6.5
Based on 73 answers
Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Anonymous | TrustRadius Reviewer

In-Person Training

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation

Fuze

Fuze 6.9
Based on 72 answers
Implementation on the other hand was fairly good. Getting the network infrastructure setup was a bit of work, but at least we had a bit of help from Fuze, in regards to that. Afterwards, we just had to notify our employees to install the Fuze client on their laptops and phones. After all that, the implementation went pretty smoothly
Kainer Yu | TrustRadius Reviewer

Alternatives Considered

Fuze

Although Skype and GoToMeeting are great products in their own right, I feel that Fuze has a more professional look and is more intuitive to use and navigate than other products. I feel that Fuze is more suited for business purposes and seems less like an instant messenger.
Anonymous | TrustRadius Reviewer

Scalability

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

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