FUZE - 2 Years Later
October 27, 2021
FUZE - 2 Years Later
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
Overall Satisfaction with Fuze
We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze are used depends largely on the person's role in the organization. We needed a modern (cloud) UCaaS solution and Fuze does a great job of unifying voice, messaging, and meetings into one single platform.
- Voice quality.
- Mobile app.
- Meetings - Simple, yet feature-rich interface.
- Desktop application stability and compatibility with certain hardware.
- Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
- [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Almost went with PanTerra and then discovered that Fuze has better infrastructure which allows for more reliability and uptime. RingCentral had too many apps and didn't feel centralized enough.
Do you think Fuze delivers good value for the price?
Not sure
Are you happy with Fuze's feature set?
Yes
Did Fuze live up to sales and marketing promises?
Yes
Did implementation of Fuze go as expected?
No
Would you buy Fuze again?
Yes