Item: Fuze
Rating: 9
Author: Verified User

Overall Satisfaction with Fuze

Use Cases and Deployment Scope

We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze are used depends largely on the person's role in the organization. We needed a modern (cloud) UCaaS solution and Fuze does a great job of unifying voice, messaging, and meetings into one single platform.

Pros and Cons

Pros

Voice quality.
Mobile app.
Meetings - Simple, yet feature-rich interface.

Cons

Desktop application stability and compatibility with certain hardware.
Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
[The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

Implementation Rating

If you are planning on moving pre-existing desk phones (specifically Polycom) to Fuze, be prepared to manually factory reset each and every phone. We were not informed of this initially when in discussions with sales. Fuze does integrate nicely with Azure AD for SSO, which greatly eases administrative and implementation burdens if you are already using AAD.

Alternatives Considered

RingCentral and PanTerra Streams

Almost went with PanTerra and then discovered that Fuze has better infrastructure which allows for more reliability and uptime. RingCentral had too many apps and didn't feel centralized enough.

Key Insights

Do you think Fuze delivers good value for the price?

Not sure

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

Yes

Did implementation of Fuze go as expected?

Would you buy Fuze again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), VMware SD-WAN, by VeloCloud

Likelihood to Recommend

Suited best for an enterprise. Less appropriate for small businesses and/or businesses where messages are required to be retained/archived (for compliance).

Fuze Feature Ratings

Comments

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FUZE - 2 Years Later

Modules Used