Reliable with extensive capabilites
Overall Satisfaction with Fuze
It is being used in our corporate office, a satellite office, and a work from home office. We selected it to replace an outdated Centrex system that we did not have the ability to maintain or support. One unanticipated benefit was that when we were shut down during Covid employees could take their phones home and use them as if they were in the office.
Pros
- Voice (call) quality
- Network reliability
- Communication of any network issues/outages
- Capabilities way beyond our needs
Cons
- Getting support, when necessary, can be challenging especially for a lay person
- [The] life cycle of phones seems relatively short and once they are EOL they are no longer supported and customers have to replace them
- Billing issues can be difficult to resolve
- There does not seem to be a single point of contact/relationship manager any more
We did not evaluate any other products for our phone service.
Do you think Fuze delivers good value for the price?
Yes
Are you happy with Fuze's feature set?
Yes
Did Fuze live up to sales and marketing promises?
Yes
Did implementation of Fuze go as expected?
Yes
Would you buy Fuze again?
Yes
Comments
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