Reliable with extensive capabilites
October 28, 2021

Reliable with extensive capabilites

Howard Feist | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

It is being used in our corporate office, a satellite office, and a work from home office. We selected it to replace an outdated Centrex system that we did not have the ability to maintain or support. One unanticipated benefit was that when we were shut down during Covid employees could take their phones home and use them as if they were in the office.
  • Voice (call) quality
  • Network reliability
  • Communication of any network issues/outages
  • Capabilities way beyond our needs
  • Getting support, when necessary, can be challenging especially for a lay person
  • [The] life cycle of phones seems relatively short and once they are EOL they are no longer supported and customers have to replace them
  • Billing issues can be difficult to resolve
  • There does not seem to be a single point of contact/relationship manager any more
It was a long time ago and Thinking Phones (as Fuze was called then) did a good job customizing the system to meet our needs and behave somewhat like the PBX we were replacing. The overall onboarding process was efficient and went smoothly. More training would have been helpful, especially as it relates to system administration.
We did not evaluate any other products for our phone service.

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Microsoft Excel, Microsoft 365 (formerly Office 365)
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call park
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android