Criterion HCM vs. Proliant

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

I recommend Proliant based on the customizable aspects and customer service of the team. Their teams are incredibly easy to work with and the system is on par with even the most expensive payroll and HRIS systems on the market. I highly recommend Proliant for fellow restaurant industry colleagues for ease of use and price point.

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• Some of the help for the training modules, [...] has been fantastic
• [...] has also been really helpful
• Adding a new employee to the system has been relatively easy and simple to do

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

We are changing to another payroll/HR vendor.

Incentivized

too many instances of errors, unable to access program/time sheets

Incentivized

Proliant is pretty easy to maneuver and get used to. There are some things than can be tedious but nothing too difficult where you have to spend hours to get it to work. The payroll processing is pretty straightforward and that's the core reason why we use their software.

Incentivized

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

The system as a whole is very similar in a lot of ways to what we demoed with Paycom and what we used with ADP. I would say that payroll is significantly simpler with Proliant than it was with ADP. Having a designated account manager and point of contact was a main selling point for us with choosing Proliant over our other options and while that has proved to be an asset, we do wish there was a general customer support line for quick questions like we had with ADP.

Incentivized

• does not impact our ROI

Incentivized

• The payroll clerk is able to pre-process payruns so that she doesn't need a backup on days she is out of the office
• Have eliminated an internal need for someone to handle payroll tax and compliance filings
• EDI feeds with benefits providers have elminated the need to manually update benefits providers with each employee change