What users are saying about
3 Ratings
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129 Ratings
3 Ratings
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Score 1.6 out of 100

UKG Workforce Central

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129 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

UKG Workforce Central

This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
Gretchen Taylor | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
UKG Workforce Central
Employee demographic data
Criterion HCM
5.0
UKG Workforce Central
Employment history
Criterion HCM
5.0
UKG Workforce Central
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
UKG Workforce Central

Payroll Management

Criterion HCM
5.0
UKG Workforce Central
Pay calculation
Criterion HCM
5.0
UKG Workforce Central
Off-cycle/On-Demand payment
Criterion HCM
5.0
UKG Workforce Central
Benefit plan administration
Criterion HCM
5.0
UKG Workforce Central
Direct deposit files
Criterion HCM
5.0
UKG Workforce Central
Salary revision and increment management
Criterion HCM
5.0
UKG Workforce Central

Leave and Attendance Management

Criterion HCM
4.0
UKG Workforce Central
Approval workflow
Criterion HCM
4.0
UKG Workforce Central
Balance details
Criterion HCM
4.0
UKG Workforce Central

Employee Self Service

Criterion HCM
4.0
UKG Workforce Central
View and generate pay and benefit information
Criterion HCM
4.0
UKG Workforce Central
Update personal information
Criterion HCM
4.0
UKG Workforce Central

Onboarding

Criterion HCM
1.0
UKG Workforce Central
New hire portal
Criterion HCM
1.0
UKG Workforce Central

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

UKG Workforce Central

  • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
  • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
Anonymous | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

UKG Workforce Central

  • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
  • System errors - the system crashes regularly on us with no real explanation why
  • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

UKG Workforce Central

UKG Workforce Central 5.0
Based on 11 answers
Now that the system is installed and operational, the "pain is gone"...therefore we see no reason to change to a different application. There is no functionality that is missing from the system that would drive us to consider another solution at this time. Maintenance support from Kronos is sufficient and updates occur regularly.
Spencer Hamons, MSOL, CHCIO | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

UKG Workforce Central

No score
No answers yet
No answers on this topic

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

UKG Workforce Central

UKG Workforce Central 7.7
Based on 16 answers
Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
Juan Osegueda | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

UKG Workforce Central

No score
No answers yet
No answers on this topic

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

UKG Workforce Central

Kronos and Dayforce are the two timekeeping systems I’ve worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a “cleaner” user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
John Pavarini | TrustRadius Reviewer

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

UKG Workforce Central

  • Kronos is much more expensive than the previous systems we were using, so at this point the ROI is negative. The idea is that it will allow us to scale and grow the company more easily so time will tell if that is the case.
Anonymous | TrustRadius Reviewer

Screenshots

Criterion HCM

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Workforce Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
UKG Workforce Central
8.6

Likelihood to Renew

Criterion HCM
1.0
UKG Workforce Central
5.0

Usability

Criterion HCM
1.0
UKG Workforce Central

Support Rating

Criterion HCM
1.0
UKG Workforce Central
7.7

Online Training

Criterion HCM
UKG Workforce Central
8.0

Implementation Rating

Criterion HCM
1.0
UKG Workforce Central

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