Criterion HCM vs. UKG Workforce Central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
UKG Workforce Central
Score 7.6 out of 10
N/A
Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.N/A
Pricing
Criterion HCMUKG Workforce Central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMUKG Workforce Central
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsContact sales for pricing information at 1 (800)-225-1561.
More Pricing Information
Community Pulse
Criterion HCMUKG Workforce Central
Top Pros
Top Cons
Features
Criterion HCMUKG Workforce Central
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
UKG Workforce Central
-
Ratings
Employee demographic data5.01 Ratings00 Ratings
Employment history5.01 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
UKG Workforce Central
-
Ratings
Pay calculation5.01 Ratings00 Ratings
Off-cycle/On-Demand payment5.01 Ratings00 Ratings
Benefit plan administration5.01 Ratings00 Ratings
Direct deposit files5.01 Ratings00 Ratings
Salary revision and increment management5.01 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
UKG Workforce Central
-
Ratings
Approval workflow4.01 Ratings00 Ratings
Balance details4.01 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
UKG Workforce Central
-
Ratings
View and generate pay and benefit information4.01 Ratings00 Ratings
Update personal information4.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
UKG Workforce Central
-
Ratings
New hire portal1.01 Ratings00 Ratings
User Ratings
Criterion HCMUKG Workforce Central
Likelihood to Recommend
1.0
(1 ratings)
8.0
(38 ratings)
Likelihood to Renew
1.0
(1 ratings)
5.0
(11 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
7.1
(14 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Criterion HCMUKG Workforce Central
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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UKG
This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
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UKG
  • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
  • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
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Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
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UKG
  • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
  • System errors - the system crashes regularly on us with no real explanation why
  • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
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UKG
Now that the system is installed and operational, the "pain is gone"...therefore we see no reason to change to a different application. There is no functionality that is missing from the system that would drive us to consider another solution at this time. Maintenance support from Kronos is sufficient and updates occur regularly.
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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UKG
No answers on this topic
Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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UKG
Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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UKG
No answers on this topic
Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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UKG
Kronos and Dayforce are the two timekeeping systems I’ve worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a “cleaner” user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
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Return on Investment
Criterion
  • does not impact our ROI
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UKG
  • Kronos is much more expensive than the previous systems we were using, so at this point the ROI is negative. The idea is that it will allow us to scale and grow the company more easily so time will tell if that is the case.
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