UKG Workforce Central (formerly Kronos Workforce Central) Reviews

108 Ratings
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Score 7.7 out of 100

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Reviews (1-25 of 29)

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May 08, 2020
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
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Kronos Workforce Central is used across our departments and it has aided tremendously in our time/payroll. The software is much more than a swipe in swipe out hourly tracking and allows all types of data, information and reports to be in one place. The software is very user friendly and is constantly improving.
  • Reporting.
  • Tracking.
  • Payroll.
  • Training.
  • User interface.
  • Shortcuts.
Kronos Workforce Central is great for an organization who needs to manage multiple employees and wants to do it efficiently while still being detailed. Kronos is very user friendly and easy to learn all while remaining extremely detailed. It is complex yet simple to use and does much more than just tracking clock in/clock out.
Kronos Workforce Central's support is amazing! From the support the software alone gives our department to the customer service team, we have never been more thorough as we are now. There are plenty of trainings provided and assistance is always there when you need it. The launching process was very detailed.
Read Jamaal Dickerson's full review
February 18, 2020
Becca Guler | TrustRadius Reviewer
Score 8 out of 10
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Kronos Workforce Central is used to track employee time worked and PTO, including requests to use PTO. Academic staff only have access to clock in/out or approval of a timecard through the web, whereas hospital clinical staff also have access to a phone clock-in option with Kronos Workforce Central.
  • The time card interface is fairly intuitive and easy to read.
  • Updates to time are reflected immediately.
  • Tabs other than the time card tab are not so user friendly.
  • A prompt function reminding managers to approve time on the deadline would be helpful (to my knowledge, this function does not exist. If it did, organizations could load those deadlines, and it could auto-generate from there).
  • Kronos Workforce Central works well for our organization, which is both a hospital system and a broad education unit housing a medical school, PA program, nursing school, and PT program. The phone clock-in option is ideal for the clinical side, while the web clock-in is more suited to non-clinical environments.
  • Where I find it doesn't work well is for our student workers who lead tutoring sessions. Meaning they are rarely in an office and don't often have a chance to log into a system and clock in/out when they rush from class or clinicians to arrive at a tutoring session they are leading. Because anyone non-salaried can only clock in and out in real-time, and not put in time after the fact, we've found no realistic alternative but for them to submit timesheets and we manually enter their time for them. What I would love to see in the program is a way for non-salaried employees to submit a time REQUEST (at the end of the day or end of the week, for example), and their manager could approve it, and it would fill in the timesheet.
I have only used our in-house support team for training and to find out how to do specific functions when necessary, so I can't speak to the level of support from the company. That said, I have never heard anything negative regarding support for the Kronos Workforce Central product, so I think that's a good sign.
Read Becca Guler's full review
March 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Kronos is being used across the whole organization to have employees clock in and out, put in PTO and sick time, bonuses, and union incentives. It also helps configure with payroll processing to make payroll easier and accurate based off of punches.
  • Timeclock.
  • Adds and deducts PTO or sick time.
  • Small glitches with which week the employees are on.
  • Does not update every minute.
Kronos is well suited to be integrated with most payroll systems to pull the Kronos data into payroll so that payroll is easy. It is less appropriate for pulling multiple reports on who missed punches the most or who did not have a punch.
Customer service is extremely helpful and will set up a step by step training so you feel prepared.
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February 15, 2020
Anonymous | TrustRadius Reviewer
Score 3 out of 10
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All staff and faculty use Kronos Workforce Central across the University. We use it to log vacation leave, sick leave, any FMLA leave, or comp time. It's also used to check balances for yourself or any reporting employees.
  • One source for all leave/time card needs
  • Everyone needs to use it so there are trainings periodically
  • Severely outdated UI (at least the version our org is using)
  • Core features are unnecessarily buried
Just too many pain points to contend with all alternative competitors.
It seems issues are resolved relatively quickly. Good uptime.
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January 22, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Across the entire school district we use Kronos for keeping track of hours and work dates. It helps the district keep 2500+ staff members organized and it's easy enough to use. Many staff members use it to predict vacation hours, sick hours to help them plan for their vacations. Having an easy-to-use, organized space to keep track of their hours.
  • Hours tracker.
  • Reports of accrual balances and projections.
  • For what it is, it doesn't need any improvements.
No matter the size of your business, Kronos Workforce Central is well suited for you to keep track of all of your employees hours, vacation time, sick time and more. If you are a business owner looking for an easy way to keep track of all the staff information for sick time, hours, etc..
As far as I know, Kronos Workforce Central, has great support. I know the time that I forgot my password, I was able to go to our HR team and they were able to have me change my password relatively quickly and easy. I know for a business our size it is important to have a product that is easy to use and has great support.
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November 19, 2019
Katie vonErden | TrustRadius Reviewer
Score 8 out of 10
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Kronos Workforce Central was used in the HR department of my previous organization. It helped with the time-keeping tasks.
  • Support is very helpful in solving configuration problems.
  • Payroll taxes calculate correctly and without any doubts or confusion.
  • The building block type of structure allows for easy customization.
  • ATK functionality is not user-friendly at all.
  • Reporting tools are not where the organization needed them to be.
  • The organization experienced some slow processing and glitchiness.
Kronos Workforce Central is very customizable, and it is very compliant with the various time and attendance laws out there. However, the set up is not always easy/user-friendly.
Kronos Workforce Central is a robust program that can maintain employee schedules and reports. The platform is sufficient. Kronos Workforce Central has numerous capabilities and tools that I found handy. I appreciated that I could use Kronos Workforce Central on different devices. I enjoyed the fact that I could figure out my time in minute increments. That detail was very useful!
Read Katie vonErden's full review
July 06, 2019
Allyson Lamar | TrustRadius Reviewer
Score 10 out of 10
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Kronos Workforce Central is utilized by our entire company as our time card. We clock in and out online using this program. It's a great tool because it helps break down everything and it's easy to use and understand. It is also a great tool to keep track of your Paid Time Off.
  • Keeps track of PTO.
  • Easy to use.
  • Makes clocking in painless.
  • Sometimes it can take a little bit to register that you have clocked in or out.
Kronos Workforce Central is well suited for the organization of keeping time as well as letting you know how much PTO you have stored up and is available to use. This program would not be appropriate for very few companies. I highly recommend its use in every company.
Read Allyson Lamar's full review
June 05, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We have been using Kronos WC since 2014 and recently upgraded to Kronos WC 8.0. We use it for Timekeeper, Human Resources and Payroll functions and process payroll in house. We implemented the Attendance Module after one year of using the system.
  • Tracking Punches
  • One data entry point for Timekeeper, HR & Payroll
  • Reporting in WC 8.0
  • Difficult to set-up: not a good canned system. Many hours of programming required for set-up
  • Not as integrated as led to believe: there are issues with integration of data at times
  • Difficult to set-up interfaces: the system is not friendly for interfaces
Kronos would be suited to a company that has an HRIS team. Difficult to maintain without HRIS expertise. In these cases, you will be relying on a consultant to do simple quarterly updates.
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December 18, 2018
Jo Fowler | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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It is used by our whole organization to manage out time for employees. We track vacation, sick, holiday, etc. in this system, as well as all clock-in and out punches. We have always been very pleased with this system. We even have some custom processes that work quite well for us.
  • Tracking of punches
  • Tracking of accrued hours
  • With the help of Kronos we were able to create some custom processes that work very well for us.
  • In order to keep things separated for our individual work places for some reporting we had to create multiple versions of the same report with the different location parameters.
  • There are areas that we do not use that I think would be beneficial to our company.
  • While not the fault of Kronos, we do have interfaces both into and out of Kronos, and these do sometimes cause us problems.
We were able to create a custom process that will look at our different divisions and, depending on the division, modify the number of hours that something like holiday pay is granted for. We also pay based on a 13 week average to hourly paid employees, and we were able to create a custom process to build this procedure.
Read Jo Fowler's full review
March 14, 2018
John Pavarini | TrustRadius Reviewer
Score 7 out of 10
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Kronos is utilized by the entire organization for timekeeping and time off requests of all employees. This includes all clinical and non-clinical staff whether they are exempt or non-exempt status. As a 24/7/365 operation timekeeping, incentives, and differentials are imperative to capture both legally, but also for our own analytical purpose. Kronos has allowed for the organization to monitor schedule, float hours, and effectively track hours and location of hours by each individual employee.
  • As a full service hospital there can be demands of staff to respond to high census or staffing shortages. Kronos has offered great utilization in floating hours between units and departments, identifying direct or indirect patient care hours, and ultimately offering analytics to clinical and operational leaders. This ability to specifically move hours while at work is exceptional for reporting and planning purposes across the organization.
  • The self-managed and leader managed options of an employee’s time card is of huge benefit. As a 24/7 hour operation it is critical that each individual is accountable for their own timekeeping. Kronos allows each employee to manage and submit adjustment, updates, and changes while at work without having to have their manager do it for them. The proceeding approval/acceptance process with these changes is well established and easy to authenticate.
  • The ability to access and navigate the user interface is very friendly and forgiving. Other systems can be quite cumbersome and hard to navigate, update, and easily change, but Kronos is pretty straight forward both for users and administrators. This ability to easily orient new team members and managers has been a great benefit to the organization.
  • Without proper implementation and guidelines around accountability Kronos can become a burden just like any other misused system. With that said, there are managers who manage near 50 people in our organization and if employees don’t manage/update their time cards a manager will be overwhelmed to keep it accurate for them. When it comes to floating hours and tying it to new locations or cost centers via pay codes it can be a challenge to correct mismanaged time cards.
  • One complaint is that that timecards don’t always update in live time when approving or adjusting hours or time off. When in a crunch to approve timecards prior to payroll being run it can be a little intimidating to submit a timecard that doesn’t represent a full-week of work although you entered or approved the correct hours. Speed and processing of the system lags, so can cause frustration.
  • More automation around requests and approvals would be beneficial to high volume managers. Having to manually approve each request or change can be very time consuming for leaders who must log into the system to do so. Automation around holiday or sick time requests would be nice and would provide some relief to teams. Additionally, creating features to approve such requests visa email link or similar would save the time of having to log into the application.
As someone managing staff I am extremely happy with Kronos as the primary timekeeping system for my organization. As an employee myself, I too utilize Kronos for vacation requests, and this is painless and easy for both myself and my own manager to approve paid leave. As a clinical entity, there is a huge variation in schedules among teams, and Kronos has the ability to capture and accommodate all of them. The numerous pay codes that can be set up and easily selected is wonderful for our financial leaders to review productivity, overtime, and patient/non-patient time on clinical units. As with many of the tools I use, Kronos would be overkill for even a small organization that can easily bill or manually track hours.
Read John Pavarini's full review
April 10, 2018
Betsy Scruggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use Kronos as a way of clocking in and out, so basically recording the amount of time we are in work. This is how we get our hours verified to be able to get paid.
  • Allows multiple edits
  • Very simple
  • User-friendly
  • I think they are doing extremely well!
I think Kronos is great for any type of company looking to record their employees time! It’s a fast and easy way for each employee to log in and enter their time. Someone who is a supervisor goes in and approves everyone’s time card and that is how we get paid!
Read Betsy Scruggs's full review
July 19, 2017
Elaine Foster | TrustRadius Reviewer
Score 6 out of 10
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Kronos Workforce Central is used for employee scheduling across the whole organization. It is easily accessible online from any device and allows employees to see the most up-to-date information about their schedules, rather than just having a paper schedule in the office.
  • Accessible online and through a mobile app outside of work
  • Utilizes the same login system as the rest of our software so we don't have to remember multiple passwords
  • Simple user interface
  • The user interface is simple but it's outdated and doesn't run very smoothly. Sometimes it takes multiple clicks to get the page to change and the password often has to be entered twice.
  • Once you have logged in to the Kronos app for the first time, it stays calibrated to your employer, but the setup requires a set of codes and other info to log in for the first time.
Kronos is great if you have many employees on shift schedules with varying availability. It allows employers to schedule employees based on their availability and to have the schedules up to date within the app or online platform so that employees can check their schedules at their leisure.
Read Elaine Foster's full review
July 27, 2016
Juan Osegueda | TrustRadius Reviewer
Score 9 out of 10
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Kronos Workforce Central is used by each one of the properties that we manage. We are in the hospitality industry, and our hotels use this software every day to record, approve, and report time. Kronos is a trusted provider of timekeeping software and solutions that has only gotten stronger with time. What I like about the suite is that it comes in desktop and mobile versions. The desktop is all-intuitive giving each user the ability to navigate across workspaces, or tab groups that allow them to access different segments of the software. For instance, the My Information tab is the one-stop dashboard that all employees can access to view their swipe entries, requesting time off, and view their pending request. At the management level, other tabs for Payroll and Timeclock Setup can be accessed, and each tab gives the user a good set of tools to aid in decision making.
  • Easy to use and navigate
  • Web-based, can be accessed anywhere, anytime
  • Quick Links makes it easy to find frequently-used options
  • Extensive range of setup tools to customize user experience
  • Training required to use the product effectively, not simple at first
  • Dependent on Java, frequent updates to Java necessary to continue using the Kronos platform
  • Reporting tools are extensive and solid, though some reports can only be extracted in PDF, not in the more usable Excel format. How Kronos determines which can be extracted in Excel vs. PDF, I can't tell.
Kronos is great for recording time and for reporting, when used effectively. What I like about Kronos is that their Customer Support team is always very knowledgeable and helpful in a bind. Which means that when I don't necessarily know where to access a particular set of tools, I can call a Solutions rep and they know exactly where to point me to achieve the results that I need. Like most software, it is not recommended for very basic users; users should be comfortable accessing a computer or smart phone to use the suite. Kronos is well suited for those businesses have hourly employees that are required to swipe in and out to record their time. Swiping in can be done at a physical kiosk/timeclock, or from a computer. If a location is equipped with a physical kiosk/timeclock, a good support technician that knows how to resolve random errors should be present to assist when needed.
Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
Read Juan Osegueda's full review
December 09, 2018
Anonymous | TrustRadius Reviewer
Score 5 out of 10
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Kronos Workforce Central is our time keeping system across our organization. All hourly associates use it to punch in and out daily. Managers use it for managing labor and ensuring that employees are logging their time accurately. HR and accounting staff use it regularly for reporting purposes and various metrics needed to manage our business. We also use it to ensure that all employees' vacation and PTO are accurately accruing and processing.
  • Reporting - reports run quickly once scheduled
  • Time editing - it is quite simple to edit someone's time when necessary
  • Accruals - Kronos correctly calculates our employees' vacation and PTO accruals 99% of the time
  • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
  • System errors - the system crashes regularly on us with no real explanation why
  • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
Kronos Workforce Central is well-suited for large organizations seeking a simplified time-recording system or are trying to get away from manual timesheets being submitted. Larger organizations would see a greater return on investment while using this system. It is less appropriate for smaller organizations with fewer employees, as the cost of the system likely would be greater than the investment of the system.
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August 13, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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Kronos is used first to manage timekeeping for hourly employees and time off for salary exempt employees. All employees in the company use Kronos. Kronos also maintains individual employees' time off buckets. Finally, some of our largest orgs use the workforce management / scheduling features in Kronos to help plan to meet business needs.
  • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
  • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
  • While it is a pro that the system allows us to do all we need on the timekeeping front, the con is that it requires SMEs to ensure our workforce knows how to do it effectively.
  • The requesting of time off through the calendar/schedule could use some work. It's not intuitive for most of our workforce (regardless if they are retail associates or software engineers) and we frequently run into issues. Our SMEs and guides are able to sort out most issues.
  • I am not a fan of Kronos using FLASH and I find the system to be slow.
We use Kronos Workforce Central only for it's timekeeping and scheduling/forecasting capabilities. It absolutely meets our needs for these areas. The reporting functionality also serves us well; exporting reports in excel covers the needs for most teams that use the system. Finally, business leaders and local HR crews are able to run reports on the teams they support.
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June 03, 2015
Spencer Hamons, MSOL, CHCIO | TrustRadius Reviewer
Score 7 out of 10
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Workforce Central was used throughout our organization, which encompassed our main hospital in Bethel, Alaska as well as 50 village clinics that were spread-out across the "bush" of western Alaska. The business problem that Workforce Central addressed was the HR / Payroll and Time & Attendance management of our employees, regardless of the location of the staff. Considering that we had no road connecting our main hospital in Bethel to our village clinics, the accurate management of these functions with an electronic system was imperative for accurate and timely payroll.
  • Time and Attendance integration is exceptional, whether using time clocks on online clocking capabilities at off-site locations that lack physical time clocks
  • The ability to track details from an HR perspective, such as educational requirements (and expirations), immunization status, etc was well built
  • Security is very granular, so you can give certain users access to certain pieces of the application, while maintaining security in other areas.
  • Administration of the system is complex. There is no way that an organization with no formal IT department will be able to effectively able to manage the complexity of the system without some outside assistance. This wasn't a problem for our organization as we had a large, formal IT department, but we had four people involved in the build process and one person dedicating approximately 30% of their time to the day-to-day management of the system.
  • The server requirements are extremely robust for the system, utilizing more resources than I really think should be required. Although the system does support virtualization, you have to dedicate a significant amount of CPU and memory to each virtual machine to obtain peak performance.
  • Although you can import data from an extract, this is complex to do. Even if you have someone who is a SQL (this is the version we used) expert, developing importation scripts is difficult. Most likely, if you are doing a switch from a previous system, you will need third party assistance to develop the import / validation scripts.
I would not suggest Workforce Central for small organizations with fairly simply pay rules. The system is so complex that you will be purchasing capabilities that you will likely never use. However, if you are a large, complex organization with complex pay rules (such as a union shop) and difficult tracking requirements, then I would highly suggest looking into the system. Because the system supports virtualization and use of SQL versus more expensive Oracle, mid-sized organizations may find Workforce Central very appealing.
Read Spencer Hamons, MSOL, CHCIO's full review
March 30, 2018
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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Kronos WFC is being used across the whole organization from recruiting to HR to timekeeping to payroll.

It replaced our legacy systems that were separate programs for each function.
  • Rolling the timekeeping into the payroll system is much easier than with our previous system.
  • Kronos is extremely robust and has many features that we have not begin to use.
  • Kronos can take a simple task and make it overly complicated. This is the problem when the program is so incredibly robust.
  • All of the tax withholding and filing was handled autonomously by our previous payroll company. We had little knowledge of what they were doing. With Kronos, we are required to provide filing schedules, specific EIN for each locality, etc. This is something we would have preferred not to concern ourselves with and was much easier on us when the previous company was handling.
  • Kronos seems to be geared toward large organizations with a payroll department, accounting department, HR department, etc. Our company is small and has only one employee in each of those roles. As such, Kronos can be a real burden on that one employee to do a lot of work that should be handled by a team of people, especially in the implementation phase.
Kronos seems to be well suited to a large company with large administrative staff. For a smaller company, you are better off getting a payroll company that handles things instead of being expected to maintain certain systems yourself.
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April 16, 2015
Scott Richardson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Kronos WFC Suite is our core timekeeping application that is being used by over 10,000 employees, in addition we use the Kronos WFC Suite for HR and it serves as our system of record for all employee data.
  • WFC helps to provide a single point of view into your timekeeping and employee data and information for management.
  • We have found the WFC in the timekeeping arena helps managers make superior staffing decisions based on the use of Hyperfinds queries in conjunction with excellent reporting capabilities.
  • Our employees find the intuitive and informative user interface very easy to navigate.
  • Simple guided " in product" how to's -- hover over help with more of a " Would you like to see more ... " style of help
  • How about large " Task buttons" that walk through steps ....
  • More concise UI
Over all - integration of TML and HR/PR Product with Good Scheduling and reporting from the analytics
Read Scott Richardson's full review
March 13, 2015
Melody Dickes | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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We are using workforce central to replace the use of papertime cards. It is being used by all departments with hourly employees and we are in the process of implementing our salary employees for the use of accruals. We feel that this is a more reliable way to keep track of peoples hours, sick and vacation time. With the use of biometrics this will allow us to know that people are not clocking other employees in.
  • This product allows for keeping track of time and attendance a lot better than papertime cards. We have found that being able to setup rules for lunches and breaks will keep people from abusing these privileges. The ability to request time off and get manager approval allows for accurate times taken from employees.
  • I think that the supersearch feature when trying to troubleshoot something can be a bit frustrating to get what you are looking for. Once you do find the information it is very helpful but can be very hard to get the right wording for what you are looking for.
I think the ability to setup rules and such for lunches and breaks is a great tool to keep employees from abusing these. The use of accruals is great to keep better track of sick and vacation time. We have found less errors in paychecks by going to this software.
Read Melody Dickes's full review
December 09, 2014
Chris Page, RN | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Workforce Insight (WFI) is one of the largest Workforce Management partners of Kronos. WFI's business offerings cover a wide range of professional services for the Kronos Workforce Central suite in multiple workforce management domains. Services cover everything from Implementation, Technical & Architectural Components, Strategic Alignment to Optimization of WFC. Clients range from single facility to multi state and international corporations ranging from 500-1.5 million employees.

  • Fully integrated suite - Timekeeping, Scheduling, Staffing, and Business Analytics.
  • Meeting the need through technology - Workforce Mobile.
  • User Friendly.
  • Java Is- Soon to be addressed in upcoming releases - Moving away from a Java based platform
  • Predictive Demand - Health Trending Need yet to be met by Kronos
Strongly recommend understanding your current state, future state business requirements, industry best practices, and the ability to optimize the application prior to implementing the product. Such strategic work has proven to be both very beneficial with all parties but also reduced the 'second guessing' during implementation when deadlines and targets are needing to be met.
Read Chris Page, RN's full review
February 04, 2014
Dan Hill | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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PeopleSoft is our database of record. Records for hourly (and a small group of salaried) employees are exported from PeopleSoft and imported into Kronos via a Data Integration Interface. Employee data and schedules are pushed out to the timeclocks. The clocks scan fingerprints to verify that the correct employee is using the device. Kronos then records the employees' punches and reports schedule deviations to the appropriate supervisor. The Payroll Department extracts time and attendance files to upload into PeopleSoft for payroll processing.
  • Prevents others from punching an employee IN/OUT by requiring biometric validation
  • Alerts the supervisor of schedule variances and discourages employees from taking long lunches and stealing time by punching in early or out late.
  • Maintains detailed records of who, when and where a punch was created.
  • Reduces errors for Payroll by requiring supervisor review of timecards prior to extractions.
  • Access to timeclocks through Device Manager, web browser and GuiSim provide a variety of tools for resolving issues as they arise.
  • Pay codes are provided to supervisors for their use, but, restrictions do not exist that prevent the application to inappropriate groups.
  • Timeclock devices and annual maintenance fees are expensive.
  • Timeclock devices do have limitations to firmware updates based upon motherboard version. This can have an effect on functionality. Depot Exchange for problem devices does not upgrade the board.
  • Detergents/cleansers do erode some employees' fingerprints.
Biometric verification and supervisor access to prevent overtime has helped to pay for this application. The new healthcare requirements are prompting us to consider bringing more staff into the program.

Maintenance fees, Manager's licenses and device costs are expensive. Devices are proprietary.
Read Dan Hill's full review
January 31, 2014
Raul Rodriguez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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My former employer had Kronos devices deployed for hourly employees to clock in/out of their shifts. The product was used by managers of those employees across the organization to review and approve time entered by the employees. The HR team and my former team would ensure that the data entered was pulled from Kronos and loaded to Oracle for our Payroll process. This provided accurate time recording for our hourly employees and saved the company money resolving disputes on time entered.
  • Kronos is the market leader when it comes to timekeeping and the devices used to support it. There is a reason for that: They work as designed, and they work well.
  • Once configured properly, the stability of a WFC server is admirable, considering that the majority of deployments are on Windows Server
  • The layout of WFC is very well thought out. It is easy for non-technical personnel to navigate with minor training
  • Product Support can be difficult from a back end perspective. Questions regarding database and network infrastructure (network load balancers/VIPs) can drag as it is hard to get their L2 Support team to engage them
  • Although this is true of any application that requires a JRE installed to use from the desktop, Kronos is very sensitive to what version of Java you use. Be warned: delay or cancel any updates until they have been vetted on Kronos
  • The Kronos devices are great. However, the Workforce Device Manager module is not as hardy and foolproof as the clocks. Good idea, but still needs work.

1)Excellent for timekeeping, especially when used in conjunction with their devices

2)People who need data from Timekeeping will have a field day. There are many reports to choose from, and they are very customizable.

3) This is not for small businesses. I'd say with the server/hardware/support personnel required this is for at least a medium-sized business with over 200 employees (with the majority being hourly)

Read Raul Rodriguez's full review
January 27, 2014
James Hunt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
WFC was used as a timekeeping software for their main workforce. It was used to manage unexcused and excused time off, lunches, break, lateness and early departures. It also used aggregate time to calculate accumulated paid time off.
  • WFC aggregates the entire timekeeping and management in one system.
  • The software makes scheduling very easy according to staffing and workforce needs, and will do some of the work for you.
  • Edits are incredibly easy to make.
  • There are some areas and situations where management and technical staff are locked out of editing or correcting an error, and this should be addressed.
  • The ability to view workforce by department and by department needs can be useful for more thorough scheduling.
  • Designations for FT and PT workstaff and those with specific scheduling restrictions should be more pronounced.
I think it is more suited to a larger company with many departments rather than a smaller company with fewer scheduling needs. The capabilities of the software are much more complex than a smaller company would need, but should that company grow, a relationship should be maintained for possible future utilization.
Read James Hunt's full review
January 25, 2014
Jeremy Vivace | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
KRONOS Workforce Central is being used across the whole organization as its primary timekeeping tool. This tool helps address accurate time keeping of the workforce along with PTO management.
  • Timekeeping including clock punching, web punching, and cell app punching
  • PTO management -- submission, review, auto deduction
  • Pay rules - ability to designate rules based on groups, individuals, and more
  • As a web-based solution, Workforce Payroll requires internet connectivity for data access – offline capabilities are not available.
  • Being Microsoft-based, browser support is limited to Internet Explorer.
  • Kronos’ international presence will always be restricted as long as Workforce Payroll (and HR) is only available in the English language.
Expectations and requirements need set to make sure it is right or right sized for the company in question. The product can be overwhelming if you do not approach it properly
Read Jeremy Vivace's full review
January 21, 2014
Brooke A. Holt | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Workforce central is being used by the entire HR department for time/scheduling management and payroll. It helps to eliminate any discrepancies between employee and manager regarding time or scheduling.
  • Kronos is user friendly. you dont have to have studied rocket science to get it.
  • Kronos accuracy is impeaccable. When clocking in and or out accuracy can be the difference between a few cents to a dollar. :)
  • Kronos would oftentime not detect a punch in or punch out. This became extremely frustrating as that would result in extra paperwork on the employee's part.
  • Kronos would time out within 2 minutes or in the midst of a punch in/out.
Read Brooke A. Holt's full review

UKG Workforce Central (formerly Kronos Workforce Central) Scorecard Summary

What is UKG Workforce Central (formerly Kronos Workforce Central)?

UKG Workforce Central is a full workforce management suite of solutions for scheduling, absence management and timekeeping boasting powerful reporting and analytics functionality. The vendor says Workforce Central can be optimized to an organization's particular industry, and can scale globally. It can be implemented in the cloud or on premise. Workforce Central is designed to help users automate, optimize, and simplify the management of their organization’s workforce. According to the vendor, the solution enables organizations to reduce labor costs, improve productivity, minimize compliance risk and improve employee engagement.

Robust reporting and analytics provide visibility into real-time and accurate data, via alerts and dashboards, which aim to help make informed decisions. Self-service capabilities allow access at any time from PC or via the mobile app.

UKG Workforce Central (formerly Kronos Workforce Central) Features

Has featureCore HR
Has featureScheduling
Has featureAbsence management
Has featureTime and Attendance
Has featurePayroll
Has featureAnalytics

UKG Workforce Central (formerly Kronos Workforce Central) Screenshots

UKG Workforce Central (formerly Kronos Workforce Central) Downloadables

UKG Workforce Central (formerly Kronos Workforce Central) Integrations

Payroll, HR, CRM, POS, ERP, General Ledger

UKG Workforce Central (formerly Kronos Workforce Central) Competitors

UKG Workforce Central (formerly Kronos Workforce Central) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Contact sales for pricing information at 1 (800)-225-1561.

UKG Workforce Central (formerly Kronos Workforce Central) Support Options

 Paid Version
Video Tutorials / Webinar

UKG Workforce Central (formerly Kronos Workforce Central) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:US, Canada, Mexico, Europe, Middle East/Africa, Asia/Pacific
Supported Languages: US English, French Canadian, French-France, Italian, Korean, Polish, Spanish-Mexico, Simplified Chinese, Traditional Chinese, German, Dutch, Brazilian, Portuguese, Japanese