UKG Workforce Central

UKG Workforce Central

UKG Workforce Central

Overview

Reviews

User-friendly time and attendance software

7
UKG Workforce Central (formerly Kronos Workforce Central) is used as the timekeeping system for the city. In addition to traditional …
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Consistency is key!

9
[Our] company uses the product for timekeeping, scheduling, and attendance across multiple properties. The product has given the business …
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UKG is the Only System you Need

10
We are using the base system and the recruiting. It provides an employee experience we could not provide our employees in our old system. …
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Good system for mid-size employers

8
UKG Workforce Central (formerly Kronos Workforce Central) is currently being used throughout our four US facilities, primarily for HR and …
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Does the job... but a lot to be desired

3
All staff and faculty use Kronos Workforce Central across the University. We use it to log vacation leave, sick leave, any FMLA leave, or …
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Reviewer Pros & Cons

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Pricing

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What is UKG Workforce Central?

Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.kronos.com/products/workfor…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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Features Scorecard

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Product Details

What is UKG Workforce Central?

UKG Workforce Central is a full workforce management suite of solutions for scheduling, absence management and timekeeping boasting powerful reporting and analytics functionality. The vendor says Workforce Central can be optimized to an organization's particular industry, and can scale globally. It can be implemented in the cloud or on premise. Workforce Central is designed to help users automate, optimize, and simplify the management of their organization’s workforce. According to the vendor, the solution enables organizations to reduce labor costs, improve productivity, minimize compliance risk and improve employee engagement.

Robust reporting and analytics provide visibility into real-time and accurate data, via alerts and dashboards, which aim to help make informed decisions. Self-service capabilities allow access at any time from PC or via the mobile app.

UKG Workforce Central Features

  • Supported: Core HR
  • Supported: Scheduling
  • Supported: Absence management
  • Supported: Time and Attendance
  • Supported: Payroll
  • Supported: Analytics

UKG Workforce Central Screenshots

UKG Workforce Central Downloadables

UKG Workforce Central Integrations

  • Payroll
  • HR
  • CRM
  • POS
  • ERP
  • General Ledger

UKG Workforce Central Competitors

UKG Workforce Central Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUS, Canada, Mexico, Europe, Middle East/Africa, Asia/Pacific
Supported LanguagesUS English, French Canadian, French-France, Italian, Korean, Polish, Spanish-Mexico, Simplified Chinese, Traditional Chinese, German, Dutch, Brazilian, Portuguese, Japanese

Alternatives

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Frequently Asked Questions

What is UKG Workforce Central?

Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.

What is UKG Workforce Central's best feature?

Reviewers rate Support Rating highest, with a score of 7.5.

Who uses UKG Workforce Central?

The most common users of UKG Workforce Central are from Enterprises and the Hospital & Health Care industry.

Reviews

(1-25 of 127)
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Grace Wachina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The reason behind choosing the software is it has many amazing features like tracking, scheduling and [is] easy to use. We have been using the UKG Workforce Central tool for a very long time in our organization, and I am very satisfied with its results. It is very easy to use, and it had very positive impacts on our business. Like now, we track the working hours of our employees, their performance, payroll systems. The tool just beautifully helped our business to get more organized and disciplined. The layout and functionality are clear and simple. You won't have to waste much time searching for the tools you need.
  • Employees can utilize the application to change shifts, claim open slots in daily shifts, or set up under directive authorization for breaks.
  • The UKG Workforce Central application is the only one of its kind that has the most affordable prices.
  • The platform is amazingly user-friendly and has efficient features like scheduling and tracking.
  • The UKG Workforce Central sometimes does not correctly indicate how much time was spent working or not while paused when the timekeeper is integrated into the computer application.
  • It takes an absurd amount of time for loading a schedule.
I recommend the software to you all as with the usage of Workforce Management it has become very easy to analyze the output of our employees. Our company has found the application to be extremely useful since we use it to log the time spent by employees and calculate payroll more accurately.
Score 10 out of 10
Vetted Review
Verified User
Review Source
UKG Workforce Central is used across our whole organization. It allows us to be able to work with our associates to publish and manage schedules, and process our daily and weekly benefits, such as associates being able to submit their own sick time and vacation requests for approval, but also allows us to enter benefits on an associate's behalf if needed.
  • The app is user friendly, and is accessible for any associates on their personal device
  • UKG Workforce [Central] makes it easy to keep up with the amount of benefit time you have remaining
  • It is easy to see at-a-glance on time cards if there are issues when working through payroll
  • The minor exceptions (late in) do not put a notification up, but still need to be addressed when processing payroll
  • I would like for it to default to All Home Locations, rather than a blank screen, when you go to run Genies or look at Schedule Manager
As a manager who utilizes UKG Workforce Central to do the daily and weekly payroll tasks required by Human Resources, I believe that this is well suited for us to keep track of hours for our hourly associates, and also well suited for us to keep track of benefits being paid and earned by our hourly and salary associates.
Score 7 out of 10
Vetted Review
Verified User
Review Source
UKG Workforce Central (formerly Kronos Workforce Central) is used as the timekeeping system for the city. In addition to traditional timekeeping, we leverage it to keep track of hours related to grants, projects, or specific activities. We also interface it with Workforce Telestaff and pass through scheduling and accrual details. It is used by the entire city proper. The public safety divisions leverage Workforce Telestaff.
  • Smartphone-specific application
  • Clean UI
  • Adaptable
  • Support is inconsistent
  • Some additional functionality is billed at a premium
  • Rule development appears to be challenging in our organization
UKG Workforce Central (formerly Kronos Workforce Central) is a great program to help me understand workforce utilization. I can project out accruals for my team and discuss upcoming issues with staffing. I am also able to identify hours charged to projects to determine burn-down and to assist me with understanding reimbursable costs (e.g., related to COVID). It also maintains accurate login information for end-users so you can determine if a mobile punch was made and the geolocation of that punch.
November 17, 2021

Consistency is key!

Score 9 out of 10
Vetted Review
Verified User
Review Source
[Our] company uses the product for timekeeping, scheduling, and attendance across multiple properties. The product has given the business one platform and consistency in applying [our] business rules which were previously all over the board.
  • Tracking employees time
  • Scheduling consistency and accuracy.
  • Ease of configuration
  • Ensuring all verticals within the product are tested accurately
  • Self Service
I have been in a couple of industries and the ability to configure the product for your own use case makes it difficult for me to think of a less appropriate scenario.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used across the entire organization for HR and payroll. We've also started using it for hiring and talent tracking. All new hires and employees are in the system whether just for their personal timekeeping, HR and payroll or as a manager over one of more of those areas, and hiring managers are in there approving new hires and starting that process as well.
  • Flow between HR onboarding and payroll.
  • Ease of use and access by employees for their own information.
  • Keeps payroll processing up to date for changing laws.
  • Timekeeping while detailed can be clunky and approval processes are somewhat limited.
  • Support is very hit and miss where sometimes you get an answer and a knowledgeable person and sometimes not.
  • Actually submitting ACA reporting to the IRS like other payroll providers do instead of requiring clients to upload it themselves directly.
This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
Because it is hit or miss. Occasionally I'll have an issue that my implementation team couldn't resolve that support resolves very quickly and then I'll have some support cases that stay open for days with minimal communication and get assigned to people that have to keep looking and looking and eventually transfer the case to get an answer.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use UKG WFC in our whole organization. The business problem it solves is time tracking, data, and the payroll system to pay our employees.
  • Tracking of time
  • Flexibility on configuration
  • Design
  • Mobile coordinates on time card audit. Yes, there is a report but it would be nice to have a right on the time card audit.
  • A team calendar for anyone in WFC not just those in the WFS areas. Currently, no way to tell who is off on my team when I am not part of the WFS setup.
  • Cost is outrageous.
Powerful software if you can afford it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
UKG Workforce Central is used across all companies within the Group. We use a combination of the InTouch clocks and the mobile/tablet apps.

For us, UKG Workforce Central solved the problem of needing a cloud-based Time and Attendance system that is flexible and scalable, as the Group went through a period of rapid acquisitions. It also allowed us to have consistent real-time data for us to analyse work patterns and this data was key when needed to workforce planning following the COVID epidemic.
  • Very flexible in it's configuration
  • Very engaged and helpful community help page
  • Robust and mature product
  • Steep learning curve for System Admins
  • Can be complex due to it's flexibility
  • We've had some reliability issues with the InTouch scanners
UKG Workforce Central is clearly a capable enterprise-level product that can scale as needed. It is well suited for complex employment arrangements like ours. We frequently have employees who work several roles within our Group of companies and Kronos is able to handle this well.

If you have simple rostering requirements, UKG Workforce Central may be overkill in this instance. It can become complex for the end-user depending on your configuration.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using the base system and the recruiting. It provides an employee experience we could not provide our employees in our old system. Employee self-service was a key factor in our decision-making. The payroll process is easy to use and the integration with outside vendors has been game-changing for accuracy with all of our vendors.
  • Vendor interface.
  • Customer service.
  • Training tools.
  • Custom interfaces pricing.
  • Allow clients to change interfaces without support.
UKG has been a major part of our company implementing self-service in 2020. Before 2020 we were still printing pay stubs, and due to the pandemic, we were able to stop this and allow employees to access pay stubs online with notification and some training. More opportunities will be available to our employees when ready because UKG already has these capabilities installed, link address changes, and tax updates.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UKG Workforce Central (formerly Kronos Workforce Central) is currently being used throughout our four US facilities, primarily for HR and payroll purposes.
  • Time clock
  • Payroll
  • Benefit administration
  • Quick/easy access to employee profile information
  • Sometimes the layout updates are not ideal
  • Training resources for [the] company
Well suited for companies with 50-500 employees. Even though I don’t have experience with it for more than 200 employees, it seems like it would be less appropriate for very large employers. Great for organizations that have all different payroll types (non-exempt, exempt, contracted, full time, part-time).
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is used across our departments and it has aided tremendously in our time/payroll. The software is much more than a swipe in swipe out hourly tracking and allows all types of data, information and reports to be in one place. The software is very user friendly and is constantly improving.
  • Reporting.
  • Tracking.
  • Payroll.
  • Training.
  • User interface.
  • Shortcuts.
Kronos Workforce Central is great for an organization who needs to manage multiple employees and wants to do it efficiently while still being detailed. Kronos is very user friendly and easy to learn all while remaining extremely detailed. It is complex yet simple to use and does much more than just tracking clock in/clock out.
Kronos Workforce Central's support is amazing! From the support the software alone gives our department to the customer service team, we have never been more thorough as we are now. There are plenty of trainings provided and assistance is always there when you need it. The launching process was very detailed.
Becca Guler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is used to track employee time worked and PTO, including requests to use PTO. Academic staff only have access to clock in/out or approval of a timecard through the web, whereas hospital clinical staff also have access to a phone clock-in option with Kronos Workforce Central.
  • The time card interface is fairly intuitive and easy to read.
  • Updates to time are reflected immediately.
  • Tabs other than the time card tab are not so user friendly.
  • A prompt function reminding managers to approve time on the deadline would be helpful (to my knowledge, this function does not exist. If it did, organizations could load those deadlines, and it could auto-generate from there).
  • Kronos Workforce Central works well for our organization, which is both a hospital system and a broad education unit housing a medical school, PA program, nursing school, and PT program. The phone clock-in option is ideal for the clinical side, while the web clock-in is more suited to non-clinical environments.
  • Where I find it doesn't work well is for our student workers who lead tutoring sessions. Meaning they are rarely in an office and don't often have a chance to log into a system and clock in/out when they rush from class or clinicians to arrive at a tutoring session they are leading. Because anyone non-salaried can only clock in and out in real-time, and not put in time after the fact, we've found no realistic alternative but for them to submit timesheets and we manually enter their time for them. What I would love to see in the program is a way for non-salaried employees to submit a time REQUEST (at the end of the day or end of the week, for example), and their manager could approve it, and it would fill in the timesheet.
I have only used our in-house support team for training and to find out how to do specific functions when necessary, so I can't speak to the level of support from the company. That said, I have never heard anything negative regarding support for the Kronos Workforce Central product, so I think that's a good sign.
Score 3 out of 10
Vetted Review
Verified User
Review Source
All staff and faculty use Kronos Workforce Central across the University. We use it to log vacation leave, sick leave, any FMLA leave, or comp time. It's also used to check balances for yourself or any reporting employees.
  • One source for all leave/time card needs
  • Everyone needs to use it so there are trainings periodically
  • Severely outdated UI (at least the version our org is using)
  • Core features are unnecessarily buried
Just too many pain points to contend with all alternative competitors.
It seems issues are resolved relatively quickly. Good uptime.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central was used in the HR department of my previous organization. It helped with the time-keeping tasks.
  • Support is very helpful in solving configuration problems.
  • Payroll taxes calculate correctly and without any doubts or confusion.
  • The building block type of structure allows for easy customization.
  • ATK functionality is not user-friendly at all.
  • Reporting tools are not where the organization needed them to be.
  • The organization experienced some slow processing and glitchiness.
Kronos Workforce Central is very customizable, and it is very compliant with the various time and attendance laws out there. However, the set up is not always easy/user-friendly.
Kronos Workforce Central is a robust program that can maintain employee schedules and reports. The platform is sufficient. Kronos Workforce Central has numerous capabilities and tools that I found handy. I appreciated that I could use Kronos Workforce Central on different devices. I enjoyed the fact that I could figure out my time in minute increments. That detail was very useful!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is utilized by our entire company as our time card. We clock in and out online using this program. It's a great tool because it helps break down everything and it's easy to use and understand. It is also a great tool to keep track of your Paid Time Off.
  • Keeps track of PTO.
  • Easy to use.
  • Makes clocking in painless.
  • Sometimes it can take a little bit to register that you have clocked in or out.
Kronos Workforce Central is well suited for the organization of keeping time as well as letting you know how much PTO you have stored up and is available to use. This program would not be appropriate for very few companies. I highly recommend its use in every company.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used by our whole organization to manage out time for employees. We track vacation, sick, holiday, etc. in this system, as well as all clock-in and out punches. We have always been very pleased with this system. We even have some custom processes that work quite well for us.
  • Tracking of punches
  • Tracking of accrued hours
  • With the help of Kronos we were able to create some custom processes that work very well for us.
  • In order to keep things separated for our individual work places for some reporting we had to create multiple versions of the same report with the different location parameters.
  • There are areas that we do not use that I think would be beneficial to our company.
  • While not the fault of Kronos, we do have interfaces both into and out of Kronos, and these do sometimes cause us problems.
We were able to create a custom process that will look at our different divisions and, depending on the division, modify the number of hours that something like holiday pay is granted for. We also pay based on a 13 week average to hourly paid employees, and we were able to create a custom process to build this procedure.
John Pavarini | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Kronos is utilized by the entire organization for timekeeping and time off requests of all employees. This includes all clinical and non-clinical staff whether they are exempt or non-exempt status. As a 24/7/365 operation timekeeping, incentives, and differentials are imperative to capture both legally, but also for our own analytical purpose. Kronos has allowed for the organization to monitor schedule, float hours, and effectively track hours and location of hours by each individual employee.
  • As a full service hospital there can be demands of staff to respond to high census or staffing shortages. Kronos has offered great utilization in floating hours between units and departments, identifying direct or indirect patient care hours, and ultimately offering analytics to clinical and operational leaders. This ability to specifically move hours while at work is exceptional for reporting and planning purposes across the organization.
  • The self-managed and leader managed options of an employee’s time card is of huge benefit. As a 24/7 hour operation it is critical that each individual is accountable for their own timekeeping. Kronos allows each employee to manage and submit adjustment, updates, and changes while at work without having to have their manager do it for them. The proceeding approval/acceptance process with these changes is well established and easy to authenticate.
  • The ability to access and navigate the user interface is very friendly and forgiving. Other systems can be quite cumbersome and hard to navigate, update, and easily change, but Kronos is pretty straight forward both for users and administrators. This ability to easily orient new team members and managers has been a great benefit to the organization.
  • Without proper implementation and guidelines around accountability Kronos can become a burden just like any other misused system. With that said, there are managers who manage near 50 people in our organization and if employees don’t manage/update their time cards a manager will be overwhelmed to keep it accurate for them. When it comes to floating hours and tying it to new locations or cost centers via pay codes it can be a challenge to correct mismanaged time cards.
  • One complaint is that that timecards don’t always update in live time when approving or adjusting hours or time off. When in a crunch to approve timecards prior to payroll being run it can be a little intimidating to submit a timecard that doesn’t represent a full-week of work although you entered or approved the correct hours. Speed and processing of the system lags, so can cause frustration.
  • More automation around requests and approvals would be beneficial to high volume managers. Having to manually approve each request or change can be very time consuming for leaders who must log into the system to do so. Automation around holiday or sick time requests would be nice and would provide some relief to teams. Additionally, creating features to approve such requests visa email link or similar would save the time of having to log into the application.
As someone managing staff I am extremely happy with Kronos as the primary timekeeping system for my organization. As an employee myself, I too utilize Kronos for vacation requests, and this is painless and easy for both myself and my own manager to approve paid leave. As a clinical entity, there is a huge variation in schedules among teams, and Kronos has the ability to capture and accommodate all of them. The numerous pay codes that can be set up and easily selected is wonderful for our financial leaders to review productivity, overtime, and patient/non-patient time on clinical units. As with many of the tools I use, Kronos would be overkill for even a small organization that can easily bill or manually track hours.
April 10, 2018

Kronos

Betsy Scruggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Kronos as a way of clocking in and out, so basically recording the amount of time we are in work. This is how we get our hours verified to be able to get paid.
  • Allows multiple edits
  • Very simple
  • User-friendly
  • I think they are doing extremely well!
I think Kronos is great for any type of company looking to record their employees time! It’s a fast and easy way for each employee to log in and enter their time. Someone who is a supervisor goes in and approves everyone’s time card and that is how we get paid!
Elaine Foster | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is used for employee scheduling across the whole organization. It is easily accessible online from any device and allows employees to see the most up-to-date information about their schedules, rather than just having a paper schedule in the office.
  • Accessible online and through a mobile app outside of work
  • Utilizes the same login system as the rest of our software so we don't have to remember multiple passwords
  • Simple user interface
  • The user interface is simple but it's outdated and doesn't run very smoothly. Sometimes it takes multiple clicks to get the page to change and the password often has to be entered twice.
  • Once you have logged in to the Kronos app for the first time, it stays calibrated to your employer, but the setup requires a set of codes and other info to log in for the first time.
Kronos is great if you have many employees on shift schedules with varying availability. It allows employers to schedule employees based on their availability and to have the schedules up to date within the app or online platform so that employees can check their schedules at their leisure.
Juan Osegueda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is used by each one of the properties that we manage. We are in the hospitality industry, and our hotels use this software every day to record, approve, and report time. Kronos is a trusted provider of timekeeping software and solutions that has only gotten stronger with time. What I like about the suite is that it comes in desktop and mobile versions. The desktop is all-intuitive giving each user the ability to navigate across workspaces, or tab groups that allow them to access different segments of the software. For instance, the My Information tab is the one-stop dashboard that all employees can access to view their swipe entries, requesting time off, and view their pending request. At the management level, other tabs for Payroll and Timeclock Setup can be accessed, and each tab gives the user a good set of tools to aid in decision making.
  • Easy to use and navigate
  • Web-based, can be accessed anywhere, anytime
  • Quick Links makes it easy to find frequently-used options
  • Extensive range of setup tools to customize user experience
  • Training required to use the product effectively, not simple at first
  • Dependent on Java, frequent updates to Java necessary to continue using the Kronos platform
  • Reporting tools are extensive and solid, though some reports can only be extracted in PDF, not in the more usable Excel format. How Kronos determines which can be extracted in Excel vs. PDF, I can't tell.
Kronos is great for recording time and for reporting, when used effectively. What I like about Kronos is that their Customer Support team is always very knowledgeable and helpful in a bind. Which means that when I don't necessarily know where to access a particular set of tools, I can call a Solutions rep and they know exactly where to point me to achieve the results that I need. Like most software, it is not recommended for very basic users; users should be comfortable accessing a computer or smart phone to use the suite. Kronos is well suited for those businesses have hourly employees that are required to swipe in and out to record their time. Swiping in can be done at a physical kiosk/timeclock, or from a computer. If a location is equipped with a physical kiosk/timeclock, a good support technician that knows how to resolve random errors should be present to assist when needed.
Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Across the entire school district we use Kronos for keeping track of hours and work dates. It helps the district keep 2500+ staff members organized and it's easy enough to use. Many staff members use it to predict vacation hours, sick hours to help them plan for their vacations. Having an easy-to-use, organized space to keep track of their hours.
  • Hours tracker.
  • Reports of accrual balances and projections.
  • For what it is, it doesn't need any improvements.
No matter the size of your business, Kronos Workforce Central is well suited for you to keep track of all of your employees hours, vacation time, sick time and more. If you are a business owner looking for an easy way to keep track of all the staff information for sick time, hours, etc..
As far as I know, Kronos Workforce Central, has great support. I know the time that I forgot my password, I was able to go to our HR team and they were able to have me change my password relatively quickly and easy. I know for a business our size it is important to have a product that is easy to use and has great support.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been using Kronos WC since 2014 and recently upgraded to Kronos WC 8.0. We use it for Timekeeper, Human Resources and Payroll functions and process payroll in house. We implemented the Attendance Module after one year of using the system.
  • Tracking Punches
  • One data entry point for Timekeeper, HR & Payroll
  • Reporting in WC 8.0
  • Difficult to set-up: not a good canned system. Many hours of programming required for set-up
  • Not as integrated as led to believe: there are issues with integration of data at times
  • Difficult to set-up interfaces: the system is not friendly for interfaces
Kronos would be suited to a company that has an HRIS team. Difficult to maintain without HRIS expertise. In these cases, you will be relying on a consultant to do simple quarterly updates.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Kronos Workforce Central is our time keeping system across our organization. All hourly associates use it to punch in and out daily. Managers use it for managing labor and ensuring that employees are logging their time accurately. HR and accounting staff use it regularly for reporting purposes and various metrics needed to manage our business. We also use it to ensure that all employees' vacation and PTO are accurately accruing and processing.
  • Reporting - reports run quickly once scheduled
  • Time editing - it is quite simple to edit someone's time when necessary
  • Accruals - Kronos correctly calculates our employees' vacation and PTO accruals 99% of the time
  • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
  • System errors - the system crashes regularly on us with no real explanation why
  • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
Kronos Workforce Central is well-suited for large organizations seeking a simplified time-recording system or are trying to get away from manual timesheets being submitted. Larger organizations would see a greater return on investment while using this system. It is less appropriate for smaller organizations with fewer employees, as the cost of the system likely would be greater than the investment of the system.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kronos is used first to manage timekeeping for hourly employees and time off for salary exempt employees. All employees in the company use Kronos. Kronos also maintains individual employees' time off buckets. Finally, some of our largest orgs use the workforce management / scheduling features in Kronos to help plan to meet business needs.
  • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
  • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
  • While it is a pro that the system allows us to do all we need on the timekeeping front, the con is that it requires SMEs to ensure our workforce knows how to do it effectively.
  • The requesting of time off through the calendar/schedule could use some work. It's not intuitive for most of our workforce (regardless if they are retail associates or software engineers) and we frequently run into issues. Our SMEs and guides are able to sort out most issues.
  • I am not a fan of Kronos using FLASH and I find the system to be slow.
We use Kronos Workforce Central only for it's timekeeping and scheduling/forecasting capabilities. It absolutely meets our needs for these areas. The reporting functionality also serves us well; exporting reports in excel covers the needs for most teams that use the system. Finally, business leaders and local HR crews are able to run reports on the teams they support.
Spencer Hamons, MSOL, CHCIO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Workforce Central was used throughout our organization, which encompassed our main hospital in Bethel, Alaska as well as 50 village clinics that were spread-out across the "bush" of western Alaska. The business problem that Workforce Central addressed was the HR / Payroll and Time & Attendance management of our employees, regardless of the location of the staff. Considering that we had no road connecting our main hospital in Bethel to our village clinics, the accurate management of these functions with an electronic system was imperative for accurate and timely payroll.
  • Time and Attendance integration is exceptional, whether using time clocks on online clocking capabilities at off-site locations that lack physical time clocks
  • The ability to track details from an HR perspective, such as educational requirements (and expirations), immunization status, etc was well built
  • Security is very granular, so you can give certain users access to certain pieces of the application, while maintaining security in other areas.
  • Administration of the system is complex. There is no way that an organization with no formal IT department will be able to effectively able to manage the complexity of the system without some outside assistance. This wasn't a problem for our organization as we had a large, formal IT department, but we had four people involved in the build process and one person dedicating approximately 30% of their time to the day-to-day management of the system.
  • The server requirements are extremely robust for the system, utilizing more resources than I really think should be required. Although the system does support virtualization, you have to dedicate a significant amount of CPU and memory to each virtual machine to obtain peak performance.
  • Although you can import data from an extract, this is complex to do. Even if you have someone who is a SQL (this is the version we used) expert, developing importation scripts is difficult. Most likely, if you are doing a switch from a previous system, you will need third party assistance to develop the import / validation scripts.
I would not suggest Workforce Central for small organizations with fairly simply pay rules. The system is so complex that you will be purchasing capabilities that you will likely never use. However, if you are a large, complex organization with complex pay rules (such as a union shop) and difficult tracking requirements, then I would highly suggest looking into the system. Because the system supports virtualization and use of SQL versus more expensive Oracle, mid-sized organizations may find Workforce Central very appealing.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Kronos WFC is being used across the whole organization from recruiting to HR to timekeeping to payroll.

It replaced our legacy systems that were separate programs for each function.
  • Rolling the timekeeping into the payroll system is much easier than with our previous system.
  • Kronos is extremely robust and has many features that we have not begin to use.
  • Kronos can take a simple task and make it overly complicated. This is the problem when the program is so incredibly robust.
  • All of the tax withholding and filing was handled autonomously by our previous payroll company. We had little knowledge of what they were doing. With Kronos, we are required to provide filing schedules, specific EIN for each locality, etc. This is something we would have preferred not to concern ourselves with and was much easier on us when the previous company was handling.
  • Kronos seems to be geared toward large organizations with a payroll department, accounting department, HR department, etc. Our company is small and has only one employee in each of those roles. As such, Kronos can be a real burden on that one employee to do a lot of work that should be handled by a team of people, especially in the implementation phase.
Kronos seems to be well suited to a large company with large administrative staff. For a smaller company, you are better off getting a payroll company that handles things instead of being expected to maintain certain systems yourself.