Criterion HCM vs. WebHR

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

I cannot think of any scenarios where WebHR would not be appropriate. It's a good solution for any size business and I see a lot of interest in the development to continue improving the solution.

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• Everything is clear, simple to understand, and clearly defined
• Salary management is simple and understandable
• Leaves management is easy to use
• Cloud-based, and has mobile apps

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• Logging into it from our system gives an error, but after a few minutes it acknowledges me and logs in (because I am logged into our secured system)

We are changing to another payroll/HR vendor.

Incentivized

Renewal of this product is out of my control, but if asked I would give this product a thumbs up to renew. It only gets better with time

too many instances of errors, unable to access program/time sheets

Incentivized

It has great functionality but it's UI is not that good

Incentivized

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

I don't know any other products like WebHR, but I'm pretty sure it's a good solution for any organization, and it's improving constantly.

Incentivized

• does not impact our ROI

Incentivized

• We are too early in implementation to be able to calculate ROI but am sure we will se great benefits in efficiency during the following 6 months.