What users are saying about
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29 Ratings
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Score 7.8 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    7.5

    Critical Mention

    75%
    21 Ratings

    Vuelio

    N/A
    0 Ratings

    Likelihood to Renew

    10.0

    Critical Mention

    100%
    7 Ratings

    Vuelio

    N/A
    0 Ratings

    Usability

    9.0

    Critical Mention

    90%
    2 Ratings

    Vuelio

    N/A
    0 Ratings

    Availability

    8.0

    Critical Mention

    80%
    2 Ratings

    Vuelio

    N/A
    0 Ratings

    Support Rating

    10.0

    Critical Mention

    100%
    2 Ratings

    Vuelio

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Critical Mention

    100%
    2 Ratings

    Vuelio

    N/A
    0 Ratings

    Likelihood to Recommend

    Critical Mention

    Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
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    Vuelio

    No answers on this topic

    Pros

    Critical Mention

    • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
    • The ability to create tailored clips of each mention and quickly share them is unparalleled.
    • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
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    Vuelio

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    Cons

    Critical Mention

    • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
    • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
    • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
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    Vuelio

    No answers on this topic

    Pricing Details

    Critical Mention

    Starting Price

    Editions & Modules

    Critical Mention editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Vuelio

      Starting Price

      Editions & Modules

      Vuelio editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Critical Mention

        I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
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        Vuelio

        No answers on this topic

        Usability

        Critical Mention

        It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
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        Vuelio

        No answers on this topic

        Support Rating

        Critical Mention

        Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
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        Vuelio

        No answers on this topic

        Implementation Rating

        Critical Mention

        Critical Mention implementation was easy and fast. Their support and training were awesome.
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        Vuelio

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        Alternatives Considered

        Critical Mention

        Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
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        Vuelio

        No answers on this topic

        Return on Investment

        Critical Mention

        • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
        • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
        • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
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        Vuelio

        No answers on this topic

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