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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CRM.COM

    N/A
    Enterprise companies (1,001+ employees)
    CRM.COM is an enterprise level Subscription Billing and eWallet-based Rewards SaaS platform that powers the membership economy and allows the brand to shift the customer relationship from transactional to membership. CRM.COM powers the technology and business model required to run the membership model, providing 4 products that can be set up as a stepped journey: Identity Management: Onboarding and customer management with omni channel self service…

    $0.03

    per month per subscriber

    Digital River

    Score3 out of 10
    N/ADigital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.N/A
    Pricing
    CRM.COMDigital River
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CRM.COMDigital River
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe CRM.COM SaaS Pricing is on a monthly basis plus some one-off set up fees (if required) based on the project's requirements and complexity. The monthly fees are per-subscriber per and can differ according to the selected add-ons, wallet fees (if any) and number of active subscribers.—
    More Pricing Information
    Features
    CRM.COMDigital River
    Online Storefront
    Comparison of Online Storefront features of CRM.COM and Digital River
    Feature
    CRM.COM
    -
    Ratings
    Digital River
    5.6
    3 Ratings
    33% below category average
    Product catalog & listings00 Ratings2.03 Ratings
    Product management00 Ratings2.03 Ratings
    Bulk product upload00 Ratings10.02 Ratings
    Branding00 Ratings5.03 Ratings
    Mobile storefront00 Ratings5.03 Ratings
    Product variations00 Ratings7.03 Ratings
    Website integration00 Ratings5.03 Ratings
    Visual customization00 Ratings5.03 Ratings
    CMS00 Ratings9.52 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of CRM.COM and Digital River
    Feature
    CRM.COM
    -
    Ratings
    Digital River
    7.4
    3 Ratings
    3% below category average
    Abandoned cart recovery00 Ratings9.82 Ratings
    Checkout user experience00 Ratings5.03 Ratings
    Online Payment System
    Comparison of Online Payment System features of CRM.COM and Digital River
    Feature
    CRM.COM
    -
    Ratings
    Digital River
    5.0
    3 Ratings
    50% below category average
    eCommerce security00 Ratings5.03 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of CRM.COM and Digital River
    Feature
    CRM.COM
    -
    Ratings
    Digital River
    6.9
    3 Ratings
    11% below category average
    Promotions & discounts00 Ratings9.82 Ratings
    Personalized recommendations00 Ratings6.02 Ratings
    SEO00 Ratings5.02 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of CRM.COM and Digital River
    Feature
    CRM.COM
    -
    Ratings
    Digital River
    8.2
    2 Ratings
    2% above category average
    Multi-site management00 Ratings2.01 Ratings
    Order processing00 Ratings9.82 Ratings
    Inventory management00 Ratings10.01 Ratings
    Shipping00 Ratings10.01 Ratings
    Custom functionality00 Ratings9.32 Ratings
    Best Alternatives
    CRM.COMDigital River
    Small Businesses
    WooCommerce Subscriptions
    Score8.7 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Chargebee
    Score8.5 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CRM.COMDigital River
    Likelihood to Recommend
    -
    (0 ratings)
    3.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    CRM.COMDigital River
    Likelihood to Recommend
    CRM.COM
    No answers on this topic
    Digital River
    Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
    Read full review
    Pros
    CRM.COM
    No answers on this topic
    Digital River
    • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
    • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
    • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
    Read full review
    Cons
    CRM.COM
    No answers on this topic
    Digital River
    • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
    • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
    Incentivized
    Read full review
    Likelihood to Renew
    CRM.COM
    No answers on this topic
    Digital River
    N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
    Read full review
    Alternatives Considered
    CRM.COM
    No answers on this topic
    Digital River
    We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
    Read full review
    Return on Investment
    CRM.COM
    No answers on this topic
    Digital River
    • Definitely positive impact in local markets
    • Positive impact in email marketing
    • Some positive experience with tailoring it for our business objectives
    Incentivized
    Read full review
    ScreenShots

    CRM.COM Screenshots

    Screenshot of CRM.COM Subscriptions OverviewScreenshot of CRM.COM Product CatalogueScreenshot of CRM.COM SubscriptionsScreenshot of CRM.COM OrdersScreenshot of CRM.COM Promotions