What users are saying about
19 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Digital River Global Commerce

Korn/Ferry had a very specific brand of product and how it was controlled. Typically an eCommerce site wouldn't have restricted products in which a person would have to call to purchase certain items, while others are available. I believe this was a big difference and slightly difficult for Digital River to help support in the beginning stages. At the time of my 2nd position with Korn/Ferry, I do believe they became much better at the support for the eCommerce site.
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Feature Rating Comparison

Online Storefront

Digital River Global Commerce
8.5
Product catalog & listings
Digital River Global Commerce
10.0
Product management
Digital River Global Commerce
10.0
Bulk product upload
Digital River Global Commerce
10.0
Branding
Digital River Global Commerce
7.6
Mobile storefront
Digital River Global Commerce
8.7
Product variations
Digital River Global Commerce
9.2
Website integration
Digital River Global Commerce
8.6
Visual customization
Digital River Global Commerce
4.7
CMS
Digital River Global Commerce
7.9

Online Shopping Cart

Digital River Global Commerce
9.4
Abandoned cart recovery
Digital River Global Commerce
9.2
Checkout user experience
Digital River Global Commerce
9.6

Online Payment System

Digital River Global Commerce
10.0
eCommerce security
Digital River Global Commerce
10.0

eCommerce Marketing

Digital River Global Commerce
6.7
Promotions & discounts
Digital River Global Commerce
9.2
Personalized recommendations
Digital River Global Commerce
6.0
SEO
Digital River Global Commerce
5.0

eCommerce Business Management

Digital River Global Commerce
7.6
Multi-site management
Digital River Global Commerce
2.0
Order processing
Digital River Global Commerce
9.2
Inventory management
Digital River Global Commerce
10.0
Shipping
Digital River Global Commerce
10.0
Custom functionality
Digital River Global Commerce
7.1

Pros

  • PCI compliance, huge stress off of our shoulders
  • Merchant of record support
  • Bulk SKU manangement and Bulk Promotion Managment
Benjamin Bell profile photo

Cons

  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
Benjamin Bell profile photo

Likelihood to Renew

Digital River Global Commerce8.6
Based on 5 answers
In the event that I would need a service like this, I would most likely go with Digital River again. There are new organizations offering similar services/products, so a diligent review would still be necessary.
Christopher Corbett profile photo

Alternatives Considered

Digital River Global Commerce is a powerful tool which hard to compare with others because of its uniqueness. However, because of its massiveness and sometimes сlumsiness, it's easier and more effective to use analogs. Strong sides of Digital River Global Commerce are definitely a wide regional presence and various marketing features, both usually missing in competitor portfolio.
Madina Mukhamedova profile photo

Return on Investment

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Madina Mukhamedova profile photo

Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details