Clumsy or effective?
May 07, 2018

Clumsy or effective?

Madina Mukhamedova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Digital River Global Commerce

Digital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.
  • Regional settings like local payment methods, ability to apply or not apply local VAT etc.
  • Reporting and any kind of business analysis.
  • Easy usage of the platform.
  • Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.
  • Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
  • Platform has so many features that even Digital River employees don't know all of them.
  • I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.
  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Digital River Global Commerce is a powerful tool which hard to compare with others because of its uniqueness. However, because of its massiveness and sometimes сlumsiness, it's easier and more effective to use analogs. Strong sides of Digital River Global Commerce are definitely a wide regional presence and various marketing features, both usually missing in competitor portfolio.
Digital River Global Commerce is a strong tool for managing eCommerce in your company because it delivers almost everything you can think of. Even if it doesn't have particular feature, I'm sure Digital River has a plan to implement it. However it could be too complicated for those small companies who want to start their eCommerce business. It is well suited for everything from catalog management to reporting. Marketing is a special part, which is managed perfectly by Digital River Global Commerce. There are so many options to arrange promo campaigns, emails and so on. Also, it is good for starting a local online business because it has the needed features.

Digital River Global Commerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
8
Mobile storefront
10
Product variations
10
Website integration
9
Visual customization
6
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
6
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10