Cross Identity vs. PingOne from Ping Identity

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].

• Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
• Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
• Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

• Solutions are attractive to engineers but harder to sell to upper management.
• Support was initially a challenge but has improved immensely.

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

As I mentioned earlier, efficiency and security are this software's bread and butter. The usability is very simple and straightforward, very user-friendly. As a result, it is efficient in a way that we can provide faster quality service to our merchants, and security in a way that our credentials will never leak since PingOne always values Personal Identifiable Information.

Incentivized

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

Ping's support is willing and attentive, but if I am in a position to engage them I am often at a point where most of the usual support engineers would not be in a position to answer the questions I have. However, Ping has been more than willing to engage their product and development teams with our organization as we take advanced deployment and use case challenges to them.

Incentivized

This solution is selected before my time so, not much influence ,but product allow to customized and require decent ping skills to configure the solution. Okta and Other solutions are well suited in this category with some positive and some negative capabilities. it must say that Auth0 is the best option with Azure Identity to move ahead.

Incentivized

Contract terms are fine. No complaints there.

Incentivized

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

• Decreased overall number of help desk calls for password reset.
• Reduced time need for authentication; user[s] now have to authenticate once to be able to use more than 20 applications, instead of authenticating 20 times (per app).