Ping Identity is a trusted partner focused on my business's success
August 11, 2020

Ping Identity is a trusted partner focused on my business's success

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ping Identity Platform

We use Ping Identity products globally to securely enable Single Sign-On to thousands of on-premise and SaaS applications, supporting our company's cloud first strategic direction. Our global workforce is a mix of over 200,000 employees and non-employees working in a variety of scenarios, including purely work-from-home for a majority of them during the COVID crisis. We're using PingFederate as our on-premise Identity Provider, PingOne for Enterprise as a cloud IDP and federation hub, and PingID MFA to ensure strong authentication of our users on SSO and VPN.

Pros

  • Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
  • Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
  • Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

Cons

  • Their PingCentral tool has great promise for enabling self-service for our SaaS application owners to enable SSO on demand, but it is still fairly new and isn't quite ready for the enterprise. Happy to say they're working on it.
  • Positive ROI in under two years
  • Excellent value for money compared to competitors
All contenders were capable, but we had scale concerns with NetIQ's architecture. In the end, what set Ping apart from the others was their level of engagement in understanding our use cases up front during the RFP stage and how they were focused on what we needed more than what they could sell to us. Additionally, they came in at a better price than the competition, which earned them first crack at a POC, making it their deal to lose; and of course they hit it out of the park.
For our enterprise, they've assigned a customer success manager to ensure our needs are being addressed, and that person is top notch in knowing our priorities, enhancement requests, and open cases. Every time we've needed to engage support for a problem or a how-to question, they've been highly responsive and followed up with us to ensure the case was completely resolved. Their support personnel are highly skilled and trained. This is a very customer-centric company.

Do you think PingOne from Ping Identity delivers good value for the price?

Yes

Are you happy with PingOne from Ping Identity's feature set?

Yes

Did PingOne from Ping Identity live up to sales and marketing promises?

Yes

Did implementation of PingOne from Ping Identity go as expected?

Yes

Would you buy PingOne from Ping Identity again?

Yes

The products we're using work well and are reliable. We've had very few outages, and when we have, their support team has been highly responsive and addressed the issues quickly. They are very customer focused and have been great partners throughout the relationship. I'm looking to adopt more of their technologies over the coming year.

PingOne from Ping Identity Feature Ratings

Identity Management
9.0
ID-Management Access Control
10
ID Management Single-Sign On (SSO)
10
Multi-Factor Authentication
10
Password Management
8
Account Provisioning and De-provisioning
8
ID Risk Management
8

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