Likelihood to Recommend PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
Read full review Eaglesoft is well-suited for a general dental practice. It allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
Read full review Pros Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status. Imaging - we also implement Kodak Imaging through PW and it is great. Overall layout is easy to use. Read full review Customizable KPI Reporting Progress Note Read full review Cons The patient handouts such as treatment plans and billing are very outdated looking. Buggy at times Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly. Read full review The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case. Patterson support has a long hold time, and doesn't deliver the best support around The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Alternatives Considered We evaluated
Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told
Dentrix has more customization options.
Read full review EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
Read full review Return on Investment PracticeWorks helps us keep up to date with patient recall and keeping the schedule full. PracticeWorks tracks treatment needed. PracticeWorks Office Expert tracks daily/weekly goals and things to do easily. Read full review Eaglesoft has allowed the practices to track patient billing and insurances Eaglesoft allows for bills to be mailed out to the patient Electronic prescription writing saves time Patient scheduling is easy to accomplish through the software Read full review ScreenShots