What users are saying about
2 Ratings
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Score 7 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

CS PracticeWorks Software

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
Lorie Dunn | TrustRadius Reviewer

Open Dental Software

Open Dental is suited for any dental practice, even with older equipment. It works great with XDR for imaging, but also will integrate with any other imaging on the market. Open Dental's appointment layout is easy to navigate, and you can get into charts with just a click. Employees who are learning the software have it easy compared to some of the other alternatives.
Dan Gospe | TrustRadius Reviewer

Pros

CS PracticeWorks Software

  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
Lorie Dunn | TrustRadius Reviewer

Open Dental Software

  • User Interface is simple to learn
  • Integrates well with all imaging programs
  • Support techs are amazing, and remember your name when you call
  • It's cheaper than almost all alternatives, but the value is higher
  • Lots of plug-ins are available
  • Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
  • Lots of reports to choose from, or you can make your own
Dan Gospe | TrustRadius Reviewer

Cons

CS PracticeWorks Software

  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
Lorie Dunn | TrustRadius Reviewer

Open Dental Software

  • There are a few AR reports that would be nice to have as a template, so you don't have to make it on your own
Dan Gospe | TrustRadius Reviewer

Alternatives Considered

CS PracticeWorks Software

We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
Lorie Dunn | TrustRadius Reviewer

Open Dental Software

Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
Dan Gospe | TrustRadius Reviewer

Return on Investment

CS PracticeWorks Software

  • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
  • PracticeWorks tracks treatment needed.
  • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
Lorie Dunn | TrustRadius Reviewer

Open Dental Software

  • The cost of Open Dental is minimal, so ROI is huge.
Dan Gospe | TrustRadius Reviewer

Pricing Details

CS PracticeWorks Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Open Dental Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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