What users are saying about
2 Ratings
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Score 7 out of 100
6 Ratings
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Score 9.5 out of 100

Attribute Ratings

  • Open Dental Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

CS PracticeWorks Software

70%
1 Rating
9.5

Open Dental Software

95%
3 Ratings

Likelihood to Renew

CS PracticeWorks Software

N/A
0 Ratings
10.0

Open Dental Software

100%
1 Rating

Usability

CS PracticeWorks Software

N/A
0 Ratings
7.0

Open Dental Software

70%
1 Rating

Support Rating

CS PracticeWorks Software

N/A
0 Ratings
10.0

Open Dental Software

100%
1 Rating

Likelihood to Recommend

Carestream Dental

PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.
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Open Dental Software

Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.
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Pros

Carestream Dental

  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
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Open Dental Software

  • User Interface is simple to learn
  • Integrates well with all imaging programs
  • Support techs are amazing, and remember your name when you call
  • It's cheaper than almost all alternatives, but the value is higher
  • Lots of plug-ins are available
  • Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
  • Lots of reports to choose from, or you can make your own
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Cons

Carestream Dental

  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
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Open Dental Software

  • Open Dental [Software] has issues when users try to open more than one window at a time.
  • There is no way to copy/paste provider schedules, so you have to schedule each day individually.
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Pricing Details

CS PracticeWorks Software

Starting Price

Editions & Modules

CS PracticeWorks Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Open Dental Software

    Starting Price

    Editions & Modules

    Open Dental Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Carestream Dental

      No answers on this topic

      Open Dental Software

      Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.
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      Usability

      Carestream Dental

      No answers on this topic

      Open Dental Software

      Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
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      Support Rating

      Carestream Dental

      No answers on this topic

      Open Dental Software

      Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
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      Alternatives Considered

      Carestream Dental

      We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
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      Open Dental Software

      Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
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      Return on Investment

      Carestream Dental

      • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
      • PracticeWorks tracks treatment needed.
      • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
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      Open Dental Software

      • The cost of Open Dental is minimal, so ROI is huge.
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      Add comparison