CS SoftDent Software vs. Lighthouse 360 vs. Weave

Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!

Incentivized

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave

Incentivized

• templates for email campaigns
• minimal glitches
• good customer service

Incentivized

• VOIP Phone System
• Automated Appointment Reminders
• Phone Call Analytics
• Flexible customization options for phone system and appointment reminders
• Inbound customer phone call and text message management
• Auto-reply via text message from missed call
• Phone call recordings for quality control
• Integrated Fax

Incentivized

• The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
• The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
• We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Incentivized

• Analytics and Reporting
• Email Communications
• System Reliability

Incentivized

Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.

Incentivized

Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience

Incentivized

• Keeping our schedule is a huge success
• Keeping our patients informed of our office specifics is another area of success
• Love how easy it is to respond to a patient regarding a text

Incentivized

• Flexible control over phone system and call groups and routing
• Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
• Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
• Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times

Incentivized