CSG Xponent vs. Zendesk Suite
CSG Xponent vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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CSG Xponent | N/A | CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CSG Xponent | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CSG Xponent | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CSG Xponent | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
CSG Xponent | Zendesk Suite | |
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Likelihood to Recommend | CSG No answers on this topic | Zendesk |
Pros | CSG No answers on this topic | Zendesk |
Cons | CSG No answers on this topic | Zendesk |
Likelihood to Renew | CSG No answers on this topic | Zendesk |
Usability | CSG No answers on this topic | Zendesk |
Reliability and Availability | CSG No answers on this topic | Zendesk |
Performance | CSG No answers on this topic | Zendesk |
Support Rating | CSG No answers on this topic | Zendesk |
Online Training | CSG No answers on this topic | Zendesk |
Implementation Rating | CSG No answers on this topic | Zendesk |
Alternatives Considered | CSG No answers on this topic | Zendesk |
Return on Investment | CSG No answers on this topic | Zendesk |
ScreenShots | CSG Xponent Screenshots | Zendesk Suite Screenshots |