Overview
What is CSG Xponent?
CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time…
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What is CSG Xponent?
CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes,…
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- Competitors
- Tech Details
What is CSG Xponent?
- Customer Data Platform (CDP): The CSG CDP brings customer information together into a single system. By aggregating data from multiple sources, unifying that data into coherent customer profiles, and segmenting actionable data set, the CSG CDP converts complexity into clear, simple, customer-centric action.
- Journey Analytics: CSG’s customer journey analytics ecosystem joins digital touchpoints, siloed data sources and cross-channel behavior to assess the customer journey as it happens. Learn how customers flow through touchpoints, where they are stalling. Then, see how journeys are performing in real time to optimize and address any roadblocks that come up.
- Journey Orchestration: CSG Journey Orchestration bridges the touchpoint gaps caused by ad hoc digital expansion disparate ownership (Marketing send promotions, accounting sends billing, etc). Journey Orchestration ensures customers no longer receive repetitive, or even contradictory messaging, improving the experience at every stage of the customer lifecycle.
- Journey as a Service: CSG Journey as a Service allows businesses to get started fast, using a set of pre-built customer journeys that can be deployed in less than 90 days, providing a quicker path to ROI.
- CSG Experiences Practices: Committed to getting businesses up and running quickly, companies can use this practice to discover values, pains, and needs. Powered by expert synthesis and facilitation, our experience practice helps fuel decision-making, frame opportunities for transformed experiences, build shippable solutions, and facilitate continuous improvement.
CSG Xponent Features
- Supported: Customer Data Platform
- Supported: Journey Analytics
- Supported: Journey Orchestration
- Supported: Journey as a Service
- Supported: CSG Experience Practice
CSG Xponent Screenshots
CSG Xponent Integrations
- Brandwatch
- Adobe Experience Manager
- Clickatell
- Amazon Relational Database Service (RDS)
- Qualtrics XM for Strategy and Research
- TransUnion TruIQ
- Salesforce Data Cloud For Marketing, on Marketing Cloud
- Google Marketing Platform
- Drawbridge (discontinued)
- Adobe Target
- Drupal
- Azure Service Bus
- Amazon Simple Queue Service (SQS)
- Databricks Lakehouse Platform
- Trustpilot
CSG Xponent Competitors
CSG Xponent Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
