CSG Xponent

What is CSG Xponent?

CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk.

Categories & Use Cases

Media

Screenshot of CSG Xponent Journey Mapping Tool guides ideation and planning to strategize ideal experiences.

Screenshot of CSG Xponent Decisioning Tool bridges the touchpoint gaps caused and ensures customers engagement is improved at every stage of the customer lifecycle using AI and business logic.

Screenshot of CSG Xponent CDP capabilities brings customer information together into a single system to convert complexity into clear, simple, customer-centric actions.

Screenshot of CSG Xponent Analytics capabilities track and report both historically and real-time insights, across connected channels.

Screenshot of CSG Xponent Segmentation and Activation resources deliver real-time, custom rules driven data segmentation and attribute creation.

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Screenshot of CSG Xponent Journey Mapping Tool guides ideation and planning to strategize ideal experiences.

Pega Customer Decision Hub

Medallia Experience Orchestration

Pointillist by Genesys