CT Corporation hCue vs. Freshdesk
CT Corporation hCue vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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CT Corporation hCue | N/A | hCue is presented as a central, secure source where users can manage vital company information, enabling users to share data on demand, prepare for audits, stay ahead of compliance deadlines, create organization charts in real time, in order to improve efficiency. CT’s implementation and support team helps integrate hCue with existing processes and workflows. The vendor states benefits include: Keep company information up-to-date and accessible in a central… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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CT Corporation hCue | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CT Corporation hCue | Freshdesk | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CT Corporation hCue | Freshdesk | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.9 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
CT Corporation hCue | Freshdesk | |
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Likelihood to Recommend | CT Corporation, a Wolters Kluwer company | Freshworks Inc |
Pros | CT Corporation, a Wolters Kluwer company | Freshworks Inc |
Cons | CT Corporation, a Wolters Kluwer company | Freshworks Inc |
Likelihood to Renew | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Usability | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Reliability and Availability | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Performance | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Support Rating | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
In-Person Training | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Online Training | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Implementation Rating | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Alternatives Considered | CT Corporation, a Wolters Kluwer company | Freshworks Inc |
Contract Terms and Pricing Model | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Scalability | CT Corporation, a Wolters Kluwer company No answers on this topic | Freshworks Inc |
Return on Investment | CT Corporation, a Wolters Kluwer company | Freshworks Inc |
ScreenShots |