CT Corporation hCue Entity and Subsidiary Management vs. Guru vs. Slite

If someone doesn't have many companies or is just looking to house the annual reports they file through CT Corp, this may be an expensive solution. If someone has multiple companies, for example more than 20, and they want to house different types of documents other than just annual reports, CT Corporation hCue is a great tool to keep organized.

Incentivized

Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.

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It is well suited for entire companies to use not just small teams because you can create so many workspaces and folders which allow better organization for a centralized space. For example, if you want to create for one team a folder thats a Social Media Marketing Hub you can have that with supportive resources, documents, meet the team section, and so much more. You can have another folder for other teams like HR and HR Resources where everyone has visibility into the documents and anything added under that section. It's super helpful.

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• House key corporate data
• Organize corporate business filings
• Control access to data by various groups and users

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• Simplified navigation with the use of keywords, making it quite easy to find an article.
• Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
• Provides an organized view of policies and workflows.

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• Templates for meeting notes
• Cross-functional collaboration
• Search and retrieval of content
• Summarizing recent activity

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• The user interface could be more intuitive
• Report writing

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• It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
• We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
• Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.

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• I don't love that it doesn't integrate easily with the other tools we use, at least it doesn't as far as I know.
• Since there is not an Excel sort of capability there is no way it could ever replace Google, so it is sometimes easier to just use Word docs instead of Slite since everything is in one place.
• I think if Slite extended their product line up, it would be more attractive to use exclusively, instead of just using it for documentation.

Incentivized

I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.

Incentivized

Guru is straightforward to pick up. Even if something takes a minute, I'm usually able to find a support article that answers my question quickly. Guru has served its purpose, and training others within our organization is very easy. It's very useful during the onboarding process. Usability is great.

Incentivized

Very clean interface however editing can be a challenge which is a big part of using it so I can't give a 10 until the editing and customization for editing is improved. I love how minimal the look and feel is though and how easy it is to organize different pages and folders.

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I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.

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There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.

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The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.

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I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.

Incentivized

I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.

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You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.

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We have not used another solution like CT Corporation hCue

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I prefer Guru because it's easy to follow, user-friendly, and really helps resolve different kinds of issues and concerns. We use it as the basis for the steps and instructions that we need to follow to make sure that we are providing effective resolutions to customers and that we are calibrated.

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[In my opinion,] Slite is cheaper but less mature and feature full. Notion is a much more mature solution, so I'd recommend it for teams who want to be at the front and don't care about cost.

Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.

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I give it a 10 out of 10 because we do have different departments within our organization

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• Cut done on having to ask others for documents
• Allows employees to find information on their own

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• Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
• With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
• Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.

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• Positive ... Eng. Started using this and the rest of product adopted

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