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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cursor

    Score9.5 out of 10
    N/ACursor is an IDE and code editor built for programming with AI. Cursor includes an autocomplete that predicts the next edit. Once enabled, it is always on and will suggest edits to code across multiple lines.

    $20

    per month

    LivePerson Conversational Cloud

    Score8.7 out of 10
    N/AThe LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.N/A
    Pricing
    CursorLivePerson Conversational Cloud
    Editions & Modules
    Pro
    $20
    per month
    Teams
    $40
    per month per user
    Pro+
    $60
    per month
    Ultra
    $200
    per month
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    CursorLivePerson Conversational Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery plan includes a set amount of model usage. Additional usage is based on the models and features used. The Bugbot add-on is available at $40 per month, per user, or with Custom pricing for Enterprise customers. A discount is available for annual billing.—
    More Pricing Information
    Community Pulse
    CursorLivePerson Conversational Cloud
    Considered Both Products
    SpaceX
    No answer on this topic
    LivePerson
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    CursorLivePerson Conversational Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Cursor and LivePerson Conversational Cloud
    Feature
    Cursor
    -
    Ratings
    LivePerson Conversational Cloud
    6.9
    1 Ratings
    20% below category average
    Agent dashboard00 Ratings8.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings8.01 Ratings
    Click-to-call (CTC)00 Ratings7.01 Ratings
    Warm transfer00 Ratings7.01 Ratings
    Call scripts00 Ratings6.01 Ratings
    Call tracking00 Ratings8.01 Ratings
    Multichannel integration00 Ratings5.01 Ratings
    CRM software integration00 Ratings5.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cursor and LivePerson Conversational Cloud
    Feature
    Cursor
    -
    Ratings
    LivePerson Conversational Cloud
    8.0
    1 Ratings
    4% below category average
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings8.01 Ratings
    Live reporting00 Ratings8.01 Ratings
    Customer surveys00 Ratings8.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    CursorLivePerson Conversational Cloud
    Small Businesses
    No answers on this topic
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    No answers on this topic
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CursorLivePerson Conversational Cloud
    Likelihood to Recommend
    9.5
    (10 ratings)
    9.0
    (78 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (10 ratings)
    Usability
    9.2
    (10 ratings)
    -
    (0 ratings)
    User Testimonials
    CursorLivePerson Conversational Cloud
    Likelihood to Recommend
    SpaceX
    Less appropriate for people who don't use LLMs to code but instead to create artifacts. Cursor is a fluid development platform, not something that will create an artifact to run in the cloud. Well designed to work on teams, to manage the code and how the LLMs interact with the code itself. Great for deep vibe coding.
    Incentivized
    Read full review
    LivePerson
    Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.
    Incentivized
    Read full review
    Pros
    SpaceX
    • API creation.
    • Integrations
    • Plan mode for large tasks.
    • Refactoring.
    Incentivized
    Read full review
    LivePerson
    • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
    • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
    • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
    Incentivized
    Read full review
    Cons
    SpaceX
    • The CLI agent can be quite finicky via ACP.
    • It can be hard to understand how much different models will cost.
    • Support can be unresponsive.
    Incentivized
    Read full review
    LivePerson
    • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
    • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
    • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
    Incentivized
    Read full review
    Likelihood to Renew
    SpaceX
    Cursor is the best AI-powered IDE available today. The agents intelligently absorb context from the code, memory, and rules, and are capable of iterating with subagents until acceptance criteria is met.
    Incentivized
    Read full review
    LivePerson
    LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
    Incentivized
    Read full review
    Usability
    SpaceX
    Cursor is useful for all our developer team. Each and every team member use Cursor for coding and also Cursor has various models like composer, codex, claude and openai models which helps a lot for quality codings. Also Cursor help to create documents in md file format with markdown and preview which helps a lot.
    Incentivized
    Read full review
    LivePerson
    No answers on this topic
    Alternatives Considered
    SpaceX
    graphical user interface is really the thing that setting apart because other code harnesses are really focused on commandline interfaces but whenever you want a good graphical interface with all of the tools and workflow that us software developers we want I think that Cursor is the one that has done it the best out of all of the code harnesses that we’ve tried
    Incentivized
    Read full review
    LivePerson
    I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
    Read full review
    Return on Investment
    SpaceX
    • Development speed increased at least 25%
    • The result of the final Product is better than before/without it
    • We use it as a standard now
    Incentivized
    Read full review
    LivePerson
    • This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
    • Tenfold has also saved me significant time using the 'click-to-dial' feature.
    • I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.
    Incentivized
    Read full review
    ScreenShots