Customer Focus vs. Podia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Podia
Score 8.1 out of 10
N/A
Podia in New York offers their ecommerce platform for managing memberships and selling courses online.
$39
per month
Pricing
Customer FocusPodia
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Mover
$39.00
per month
Shaker
$79.00
per month
Offerings
Pricing Offerings
Customer FocusPodia
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Customer FocusPodia
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Customer FocusPodia
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
Podia
7.9
1 Ratings
3% above category average
Product catalog & listings9.01 Ratings10.01 Ratings
Product management9.01 Ratings10.01 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings6.01 Ratings
Mobile storefront9.01 Ratings10.01 Ratings
Product variations9.01 Ratings10.01 Ratings
Website integration10.01 Ratings5.01 Ratings
Visual customization9.01 Ratings8.01 Ratings
CMS9.01 Ratings4.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Podia
10.0
1 Ratings
28% above category average
Checkout user experience9.01 Ratings10.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
Podia
8.5
1 Ratings
13% above category average
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings7.01 Ratings
Promotions & discounts00 Ratings10.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
Podia
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Customer Focus
-
Ratings
Podia
10.0
1 Ratings
18% above category average
eCommerce security00 Ratings10.01 Ratings
Best Alternatives
Customer FocusPodia
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Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
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Score 9.0 out of 10
Enterprises
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Score 9.0 out of 10
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User Ratings
Customer FocusPodia
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Customer FocusPodia
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
Podia
In my experience, Podia has been well suited in every way! I am a small company with a couple of independent contractors, and I don't know how to build my own website. I am not very techy. I get lots of compliments on how my website looks! I have had some people support me with setting up my group emails for my email list and setting up automations, and these techy people complained that they needed to do more customization in the email formatting and programming, so I switched to Mailchimp for those needs. Otherwise, I have been very happy with Podia and I am grateful to have a platform that offers so many services/features. It's affordable and user friendly. My clients and students are happy using it, too
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Podia
  • Web Builder
  • Storefront
  • Digital course creator
  • Bundling workshops/programs
  • easy to update and add to my website
  • customer service is awesome
Read full review
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Podia
  • I sometimes wish there was more that I could customize on my website and digital programs
  • I wish their email service (for broadcasts/group emails) had more features and customization
  • I would like to use my brand font
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Podia
Kajabi had lots of features all in one place. I liked their digital course creator program. I liked the ease of their their membership site program/host, too. It had an app for my clients to use. There were some problems with not being able to customize the look of pages, but they allowed coding/programming if you had training, so I sometimes hired someone to do that for me. I couldn't figure out how to use their website builder, so I didn't do much there. When it came down to it, I could use Podia and it was cheaper and easier to use. GoDaddy was my website host for a few years. I did a lot on there. It was my website builder and host and I liked it. It was easy to use. My website looked great. It had more features than Podia with blogging and connecting to social media. I had a storefront but it wasn't great for selling digital products. Back then, it wanted to show my inventory and shipping options, which don't apply for services and digital products. I did a little with my digital courses on there, but in the end, I liked other sites better for this. It didn't work out. Weebly was just a starting point for me when I create my first digital course. I liked how it looked and it was easy to build, but there are better options for this sort of thing now.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Podia
  • Increased sales by $8000 from January to June (Added 2 more programs quickly and easily)
  • Saved almost a thousand dollars in the first year in costs by switching to Podia
  • Improved customer satisfaction by using 1 site instead of 4
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ScreenShots