What users are saying about
7 Ratings
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Score 9.4 out of 100
111 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    QuickBooks Desktop for Mac

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    QuickBooks Desktop for Mac

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    QuickBooks Desktop for Mac

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    QuickBooks Desktop for Mac

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    QuickBooks Desktop for Mac

    100%
    QuickBooks Desktop for Mac ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Direct deposit files

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Reimbursement management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    6.0

    QuickBooks Desktop for Mac

    60%
    QuickBooks Desktop for Mac ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Plug-ins

    N/A
    0 Ratings
    6.0
    60%
    10 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    9.9

    QuickBooks Desktop for Mac

    99%
    QuickBooks Desktop for Mac ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.9
    99%
    20 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    9.9

    QuickBooks Desktop for Mac

    99%
    QuickBooks Desktop for Mac ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.9
    99%
    19 Ratings

    Standard reports

    N/A
    0 Ratings
    9.9
    99%
    22 Ratings

    Custom reports

    N/A
    0 Ratings
    9.9
    99%
    22 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    5.2

    QuickBooks Desktop for Mac

    52%
    QuickBooks Desktop for Mac ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    Accounts receivable

    N/A
    0 Ratings
    6.8
    68%
    23 Ratings

    Cash management

    N/A
    0 Ratings
    5.6
    56%
    18 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    7.1
    71%
    24 Ratings

    Expense management

    N/A
    0 Ratings
    5.6
    56%
    20 Ratings

    Time tracking

    N/A
    0 Ratings
    5.6
    56%
    12 Ratings

    Fixed asset management

    N/A
    0 Ratings
    5.6
    56%
    14 Ratings

    Multi-currency support

    N/A
    0 Ratings
    1.2
    12%
    10 Ratings

    Multi-division support

    N/A
    0 Ratings
    5.5
    55%
    11 Ratings

    Regulations compliance

    N/A
    0 Ratings
    5.6
    56%
    10 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    6.7
    67%
    15 Ratings

    Self-service portal

    N/A
    0 Ratings
    5.6
    56%
    13 Ratings

    Global Financial Support

    N/A
    0 Ratings
    1.1
    11%
    7 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    5.6
    56%
    13 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    5.5
    55%
    14 Ratings

    Localizations

    N/A
    0 Ratings
    1.0
    10%
    6 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    5.6
    56%
    17 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    5.5
    55%
    5 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    5.5
    55%
    9 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    5.5
    55%
    9 Ratings

    Standardized Processes

    N/A
    0 Ratings
    5.6
    56%
    13 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.6

    QuickBooks Desktop for Mac

    76%
    QuickBooks Desktop for Mac ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    5.6
    56%
    14 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Location management

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Manufacturing module

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    QuickBooks Desktop for Mac

    83%
    QuickBooks Desktop for Mac ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Order entry

    N/A
    0 Ratings
    10.0
    100%
    16 Ratings

    Credit card processing

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    9.9
    99%
    16 Ratings

    Order Orchestration

    N/A
    0 Ratings
    5.7
    57%
    6 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.6
    56%
    6 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    7.1

    QuickBooks Desktop for Mac

    71%
    32 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    8.0

    QuickBooks Desktop for Mac

    80%
    9 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    5.4

    QuickBooks Desktop for Mac

    54%
    6 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    9.0

    QuickBooks Desktop for Mac

    90%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    5.4

    QuickBooks Desktop for Mac

    54%
    5 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    5.0

    QuickBooks Desktop for Mac

    50%
    2 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Intuit

    If you're a freelancer or running a very small business where you do your own bookkeeping I think this is a great option, especially if you're familiar with accounting and bookkeeping in general. If you're not so familiar with bookkeeping, I would say that the learning curve is too steep and you might want to look elsewhere for a more intuitive solution
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Intuit

    • The program is very easy to learn, the interface is incredibly user-friendly and there are tons of free resources and tutorials available
    • It makes managing payroll really easy for the employee and accountant on staff. No more lost time sheets or late paychecks!
    • Managing bills and paying them has become streamlined and it's great having everything in one place so we don't lose track of things.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Intuit

    • The #1 complaint is that setting it up right is a challenge. People waste time trying to figure it out only to realize that they don't know accounting so of course they don't know how an accounting program should be set up. Like any time you are in over your head, reach out to your network and find someone who can log onto your computer and walk you through it.
    • If you need to track the cost of wages to jobs you can't do it with the online payroll, but check for yourself because it's a function that landscaping companies and construction businesses usually need, so maybe they have added it by now. That would really help!
    • It's premise-based software and that means you take on the role of hardware admin, and it's a lot of work for what is increasingly becoming a smaller gap in the functionality between QuickBooks for Mac and QuickBooks Online.
    • QuickBooks for Mac 2015 has been updated consistently over the last 3 years and continues to provide for the bookkeeping needs of small companies using Macs in their offices. However, it has limited job costing functionality. It is similar in functionality to the 2010 version of QuickBooksPro which runs on Windows.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    QuickBooks Desktop for Mac

    Starting Price

    Editions & Modules

    QuickBooks Desktop for Mac editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer Focus, Inc.

      No answers on this topic

      Intuit

      I haven't spent that much time with the newer versions of QuickBooks for Mac, but I think I'm seeing it make the much-needed improvements. For example, something as simple as undoing the previous reconciliation was a terrible chore, and I'm glad that feature has been included in the newer versions of QuickBooks for Mac
      Read full review

      Usability

      Customer Focus, Inc.

      No answers on this topic

      Intuit

      The Mac version is OK overall. I find the Windows versions to be much more robust but Mac is quite good for Mac users. Though I think die hard Mac users should consider QuickBooks Online instead as there is a new QB for Mac app that makes using QBO much better!
      Read full review

      Reliability and Availability

      Customer Focus, Inc.

      No answers on this topic

      Intuit

      I've been using the QuickBooks online version for a little over 6 months now (upgraded from Mac desktop) and I haven't had any access issues. There have been times when it was down for service/upgrade however there is always plenty of notification time given by the Quick Books Online Support team. These upgrade maintenance time frames are always over night hours and on the weekends so everything can be worked around very easily.
      Read full review

      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      Intuit

      Fortunately, I haven't had to reach out much for support.
      Read full review

      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
      Read full review

      Intuit

      I love using Quickbooks compared to other software we've tried. QuickBooks Online and TSheets interface. Customer service and problem resolution are generally excellent, with well-trained and proficient agents taking calls or on chat. Ease of use and accessibility via the mobile app. Great courses were available to help with learning the basics and some advanced accounting background. I love learning! Online accessibility - it can work anywhere with an internet connection. Linking to bank and credit card accounts is handy.
      Read full review

      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
      Read full review

      Intuit

      • The ROI was good for when we were a smaller company because it is a lot cheaper than other more sophisticated programs.
      • The negative impact is that it caused a lot of extra manual entering and data entry that too often resulted in mistakes.
      Read full review

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