What users are saying about
5 Ratings
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Score 9.3 out of 100
90 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop for Mac

If you're a freelancer or running a very small business where you do your own bookkeeping I think this is a great option, especially if you're familiar with accounting and bookkeeping in general. If you're not so familiar with bookkeeping, I would say that the learning curve is too steep and you might want to look elsewhere for a more intuitive solution
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
QuickBooks Desktop for Mac
Product catalog & listings
Customer Focus
10.0
QuickBooks Desktop for Mac
Product management
Customer Focus
8.0
QuickBooks Desktop for Mac
Bulk product upload
Customer Focus
10.0
QuickBooks Desktop for Mac
Branding
Customer Focus
9.0
QuickBooks Desktop for Mac
Mobile storefront
Customer Focus
10.0
QuickBooks Desktop for Mac
Product variations
Customer Focus
10.0
QuickBooks Desktop for Mac
Website integration
Customer Focus
10.0
QuickBooks Desktop for Mac
Visual customization
Customer Focus
8.0
QuickBooks Desktop for Mac
CMS
Customer Focus
10.0
QuickBooks Desktop for Mac

Online Shopping Cart

Customer Focus
9.5
QuickBooks Desktop for Mac
Abandoned cart recovery
Customer Focus
9.0
QuickBooks Desktop for Mac
Checkout user experience
Customer Focus
10.0
QuickBooks Desktop for Mac

Online Payment System

Customer Focus
8.0
QuickBooks Desktop for Mac
eCommerce security
Customer Focus
8.0
QuickBooks Desktop for Mac

eCommerce Marketing

Customer Focus
9.7
QuickBooks Desktop for Mac
Promotions & discounts
Customer Focus
10.0
QuickBooks Desktop for Mac
Personalized recommendations
Customer Focus
9.0
QuickBooks Desktop for Mac
SEO
Customer Focus
10.0
QuickBooks Desktop for Mac

eCommerce Business Management

Customer Focus
9.2
QuickBooks Desktop for Mac
Multi-site management
Customer Focus
8.0
QuickBooks Desktop for Mac
Order processing
Customer Focus
10.0
QuickBooks Desktop for Mac
Inventory management
Customer Focus
10.0
QuickBooks Desktop for Mac
Shipping
Customer Focus
9.0
QuickBooks Desktop for Mac
Custom functionality
Customer Focus
9.0
QuickBooks Desktop for Mac

Payroll Management

Customer Focus
QuickBooks Desktop for Mac
8.0
Pay calculation
Customer Focus
QuickBooks Desktop for Mac
8.9
Benefit plan administration
Customer Focus
QuickBooks Desktop for Mac
8.6
Direct deposit files
Customer Focus
QuickBooks Desktop for Mac
8.6
Salary revision and increment management
Customer Focus
QuickBooks Desktop for Mac
6.7
Reimbursement management
Customer Focus
QuickBooks Desktop for Mac
7.2

Customization

Customer Focus
QuickBooks Desktop for Mac
7.2
API for custom integration
Customer Focus
QuickBooks Desktop for Mac
5.4
Plug-ins
Customer Focus
QuickBooks Desktop for Mac
9.0

Security

Customer Focus
QuickBooks Desktop for Mac
8.0
Single sign-on capability
Customer Focus
QuickBooks Desktop for Mac
7.6
Role-based user permissions
Customer Focus
QuickBooks Desktop for Mac
8.5

Reporting & Analytics

Customer Focus
QuickBooks Desktop for Mac
8.5
Dashboards
Customer Focus
QuickBooks Desktop for Mac
8.3
Standard reports
Customer Focus
QuickBooks Desktop for Mac
8.7
Custom reports
Customer Focus
QuickBooks Desktop for Mac
8.5

General Ledger and Configurable Accounting

Customer Focus
QuickBooks Desktop for Mac
7.0
Accounts payable
Customer Focus
QuickBooks Desktop for Mac
8.1
Accounts receivable
Customer Focus
QuickBooks Desktop for Mac
8.1
Cash management
Customer Focus
QuickBooks Desktop for Mac
6.7
Bank reconciliation
Customer Focus
QuickBooks Desktop for Mac
7.8
Expense management
Customer Focus
QuickBooks Desktop for Mac
8.5
Time tracking
Customer Focus
QuickBooks Desktop for Mac
7.3
Fixed asset management
Customer Focus
QuickBooks Desktop for Mac
6.9
Multi-currency support
Customer Focus
QuickBooks Desktop for Mac
7.4
Multi-division support
Customer Focus
QuickBooks Desktop for Mac
4.3
Regulations compliance
Customer Focus
QuickBooks Desktop for Mac
7.2
Electronic tax filing
Customer Focus
QuickBooks Desktop for Mac
7.6
Self-service portal
Customer Focus
QuickBooks Desktop for Mac
6.3
Global Financial Support
Customer Focus
QuickBooks Desktop for Mac
7.9
Primary and Secondary Ledgers
Customer Focus
QuickBooks Desktop for Mac
7.3
Intercompany Accounting
Customer Focus
QuickBooks Desktop for Mac
5.1
Localizations
Customer Focus
QuickBooks Desktop for Mac
5.9
Journals and Reconciliations
Customer Focus
QuickBooks Desktop for Mac
7.7
Enterprise Accounting
Customer Focus
QuickBooks Desktop for Mac
7.4
Configurable Accounting
Customer Focus
QuickBooks Desktop for Mac
7.3
Centralized Rules Framework
Customer Focus
QuickBooks Desktop for Mac
5.2
Standardized Processes
Customer Focus
QuickBooks Desktop for Mac
7.4

Inventory Management

Customer Focus
QuickBooks Desktop for Mac
7.4
Inventory tracking
Customer Focus
QuickBooks Desktop for Mac
8.1
Automatic reordering
Customer Focus
QuickBooks Desktop for Mac
7.7
Location management
Customer Focus
QuickBooks Desktop for Mac
7.0
Manufacturing module
Customer Focus
QuickBooks Desktop for Mac
7.0

Order Management

Customer Focus
QuickBooks Desktop for Mac
7.3
Pricing
Customer Focus
QuickBooks Desktop for Mac
8.2
Order entry
Customer Focus
QuickBooks Desktop for Mac
8.7
Credit card processing
Customer Focus
QuickBooks Desktop for Mac
7.9
Cost of goods sold
Customer Focus
QuickBooks Desktop for Mac
8.0
Order Orchestration
Customer Focus
QuickBooks Desktop for Mac
5.7
End-to-end order visibility
Customer Focus
QuickBooks Desktop for Mac
6.6
Order exception Resolution
Customer Focus
QuickBooks Desktop for Mac
5.6

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop for Mac

  • The program is very easy to learn, the interface is incredibly user-friendly and there are tons of free resources and tutorials available
  • It makes managing payroll really easy for the employee and accountant on staff. No more lost time sheets or late paychecks!
  • Managing bills and paying them has become streamlined and it's great having everything in one place so we don't lose track of things.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop for Mac

  • The #1 complaint is that setting it up right is a challenge. People waste time trying to figure it out only to realize that they don't know accounting so of course they don't know how an accounting program should be set up. Like any time you are in over your head, reach out to your network and find someone who can log onto your computer and walk you through it.
  • If you need to track the cost of wages to jobs you can't do it with the online payroll, but check for yourself because it's a function that landscaping companies and construction businesses usually need, so maybe they have added it by now. That would really help!
  • It's premise-based software and that means you take on the role of hardware admin, and it's a lot of work for what is increasingly becoming a smaller gap in the functionality between QuickBooks for Mac and QuickBooks Online.
  • QuickBooks for Mac 2015 has been updated consistently over the last 3 years and continues to provide for the bookkeeping needs of small companies using Macs in their offices. However, it has limited job costing functionality. It is similar in functionality to the 2010 version of QuickBooksPro which runs on Windows.
Shelly Robbins | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop for Mac

QuickBooks Desktop for Mac 8.0
Based on 9 answers
I haven't spent that much time with the newer versions of QuickBooks for Mac, but I think I'm seeing it make the much-needed improvements. For example, something as simple as undoing the previous reconciliation was a terrible chore, and I'm glad that feature has been included in the newer versions of QuickBooks for Mac
Spencer Judd | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop for Mac

QuickBooks Desktop for Mac 8.0
Based on 3 answers
The Mac version is OK overall. I find the Windows versions to be much more robust but Mac is quite good for Mac users. Though I think die hard Mac users should consider QuickBooks Online instead as there is a new QB for Mac app that makes using QBO much better!
Robyn Smithson, CB | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop for Mac

QuickBooks Desktop for Mac 9.0
Based on 1 answer
I've been using the QuickBooks online version for a little over 6 months now (upgraded from Mac desktop) and I haven't had any access issues. There have been times when it was down for service/upgrade however there is always plenty of notification time given by the Quick Books Online Support team. These upgrade maintenance time frames are always over night hours and on the weekends so everything can be worked around very easily.
Ann Shallcross | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop for Mac

QuickBooks Desktop for Mac 5.0
Based on 1 answer
Because the support level I get is probably not what the average user gets
Robyn Smithson, CB | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop for Mac

I love using Quickbooks compared to other software we've tried. QuickBooks Online and TSheets interface. Customer service and problem resolution are generally excellent, with well-trained and proficient agents taking calls or on chat. Ease of use and accessibility via the mobile app. Great courses were available to help with learning the basics and some advanced accounting background. I love learning! Online accessibility - it can work anywhere with an internet connection. Linking to bank and credit card accounts is handy.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop for Mac

  • The ROI was good for when we were a smaller company because it is a lot cheaper than other more sophisticated programs.
  • The negative impact is that it caused a lot of extra manual entering and data entry that too often resulted in mistakes.
Luke O'Neill | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

QuickBooks Desktop for Mac

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Desktop for Mac Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
QuickBooks Desktop for Mac
7.3

Likelihood to Renew

Customer Focus
QuickBooks Desktop for Mac
8.0

Usability

Customer Focus
QuickBooks Desktop for Mac
8.0

Reliability and Availability

Customer Focus
QuickBooks Desktop for Mac
9.0

Support Rating

Customer Focus
QuickBooks Desktop for Mac
5.0

Implementation Rating

Customer Focus
QuickBooks Desktop for Mac
5.0

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