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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Focus

    Score9.6 out of 10
    N/ACustomer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

    $50

    # of stores and users

    Sage 50

    Score7.6 out of 10
    Small Businesses (1-50 employees)
    Sage 50cloud Accounting (formerly Sage 50 Accounting) is accounting software designed for small businesses. Sage 50cloud Accounting (formerly Sage 50, and formerly Peachtree) lets businesses invoice customers, pay bills, manage inventory, control costs, and pay employees. The solution includes high-level dashboards and in-depth reports.

    $61.92

    per month per user

    Pricing
    Customer FocusSage 50
    Editions & Modules
    Standard
    $50
    # of stores and users
    Ultimate
    $99
    # of stores and users
    Sage 50 Pro Accounting
    $61.92
    per month
    Sage 50 Premium Accounting
    $103.92
    per month per user
    Sage 50 Quantum Accounting 3 User
    $177.17
    per month per user
    Offerings
    Pricing Offerings
    Customer FocusSage 50
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$249 Site setup and trainingNo setup fee
    Additional Details—Annual billing plans also available for all products.
    More Pricing Information
    Community Pulse
    Customer FocusSage 50
    Considered Both Products
    Customer Focus, Inc.
    No answer on this topic
    Sage
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    15 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    10 Answers
    Features
    Customer FocusSage 50
    Online Storefront
    Comparison of Online Storefront features of Customer Focus and Sage 50
    Feature
    Customer Focus
    9.2
    1 Ratings
    16% above category average
    Sage 50
    -
    Ratings
    Product catalog & listings9.01 Ratings00 Ratings
    Product management9.01 Ratings00 Ratings
    Bulk product upload10.01 Ratings00 Ratings
    Branding9.01 Ratings00 Ratings
    Mobile storefront9.01 Ratings00 Ratings
    Product variations9.01 Ratings00 Ratings
    Website integration10.01 Ratings00 Ratings
    Visual customization9.01 Ratings00 Ratings
    CMS9.01 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Customer Focus and Sage 50
    Feature
    Customer Focus
    9.0
    1 Ratings
    16% above category average
    Sage 50
    -
    Ratings
    Checkout user experience9.01 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Customer Focus and Sage 50
    Feature
    Customer Focus
    8.0
    1 Ratings
    4% above category average
    Sage 50
    -
    Ratings
    Personalized recommendations9.01 Ratings00 Ratings
    SEO7.01 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Customer Focus and Sage 50
    Feature
    Customer Focus
    9.0
    1 Ratings
    11% above category average
    Sage 50
    -
    Ratings
    Shipping9.01 Ratings00 Ratings
    Custom functionality9.01 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    8.5
    19 Ratings
    12% above category average
    Pay calculation00 Ratings8.318 Ratings
    Benefit plan administration00 Ratings8.013 Ratings
    Direct deposit files00 Ratings10.014 Ratings
    Salary revision and increment management00 Ratings8.014 Ratings
    Reimbursement management00 Ratings8.014 Ratings
    Customization
    Comparison of Customization features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    6.8
    14 Ratings
    11% below category average
    API for custom integration00 Ratings7.311 Ratings
    Plug-ins00 Ratings6.313 Ratings
    Security
    Comparison of Security features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    7.8
    29 Ratings
    5% below category average
    Single sign-on capability00 Ratings6.924 Ratings
    Role-based user permissions00 Ratings8.626 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    8.2
    32 Ratings
    5% above category average
    Dashboards00 Ratings8.430 Ratings
    Standard reports00 Ratings8.932 Ratings
    Custom reports00 Ratings7.231 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    7.3
    35 Ratings
    4% below category average
    Accounts payable00 Ratings8.934 Ratings
    Accounts receivable00 Ratings8.633 Ratings
    Cash management00 Ratings7.933 Ratings
    Bank reconciliation00 Ratings8.433 Ratings
    Expense management00 Ratings8.531 Ratings
    Time tracking00 Ratings7.115 Ratings
    Fixed asset management00 Ratings7.122 Ratings
    Multi-currency support00 Ratings4.012 Ratings
    Multi-division support00 Ratings5.816 Ratings
    Regulations compliance00 Ratings6.215 Ratings
    Electronic tax filing00 Ratings8.218 Ratings
    Self-service portal00 Ratings5.513 Ratings
    Global Financial Support00 Ratings5.76 Ratings
    Primary and Secondary Ledgers00 Ratings6.89 Ratings
    Intercompany Accounting00 Ratings7.610 Ratings
    Localizations00 Ratings7.58 Ratings
    Journals and Reconciliations00 Ratings8.822 Ratings
    Enterprise Accounting00 Ratings7.69 Ratings
    Configurable Accounting00 Ratings8.111 Ratings
    Centralized Rules Framework00 Ratings6.67 Ratings
    Standardized Processes00 Ratings7.916 Ratings
    Inventory Management
    Comparison of Inventory Management features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    8.4
    21 Ratings
    14% above category average
    Inventory tracking00 Ratings8.121 Ratings
    Automatic reordering00 Ratings7.912 Ratings
    Location management00 Ratings8.010 Ratings
    Manufacturing module00 Ratings9.09 Ratings
    Order Management
    Comparison of Order Management features of Customer Focus and Sage 50
    Feature
    Customer Focus
    -
    Ratings
    Sage 50
    7.5
    25 Ratings
    2% above category average
    Pricing00 Ratings8.420 Ratings
    Order entry00 Ratings8.422 Ratings
    Credit card processing00 Ratings7.014 Ratings
    Cost of goods sold00 Ratings7.421 Ratings
    Order Orchestration00 Ratings7.58 Ratings
    End-to-end order visibility00 Ratings6.69 Ratings
    Order exception Resolution00 Ratings7.28 Ratings
    Best Alternatives
    Customer FocusSage 50
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer FocusSage 50
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.4
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (14 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (15 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (5 ratings)
    CPA Rating
    -
    (0 ratings)
    8.2
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Customer FocusSage 50
    Likelihood to Recommend
    Customer Focus, Inc.
    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Incentivized
    Read full review
    Sage
    Sage 50 Accounts is well-suited for small to medium-sized enterprises, where there is a moderate number of expenses and invoices that need processing, typically by a company with a smaller finance team. Sage 50 is probably less suitable for a large organisation that needs to handle a higher volume of transactions and manage significant stock levels.
    Incentivized
    Read full review
    Pros
    Customer Focus, Inc.
    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Incentivized
    Read full review
    Sage
    • We can build "templates" for recurrent charges/invoices. This saves some time and also ensures that we always use the right accounting rubric.
    • A lot of additional information can be filled out such as client information (name, address, ...) which makes the software a little more complete.
    • If you don't need an updated version every year (my case) then the software is not too expensive. The pro version that I'm using was just a little over $300.
    • I really like the banking statement consolidation which allows you to ensure you got the right information registered.
    Incentivized
    Read full review
    Cons
    Customer Focus, Inc.
    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Incentivized
    Read full review
    Sage
    • Sage 50 could use some improvement in the Invoicing Module to allow for more flexibility in the design of the Invoice fields. The report customization tools could use some upgrading for easier use.
    • Fixed assets management module needs to be included with unlimited number of fixed assets.
    Read full review
    Likelihood to Renew
    Customer Focus, Inc.
    No answers on this topic
    Sage
    I use this rating simply because I have a thriving Sage 50 consulting practice and will continue to keep my expertise in the product. I have consulted on both Sage 50 and QuickBooks for over 25 years so I have to maintain expertise in the solution as well as accounting and verticals.
    Incentivized
    Read full review
    Usability
    Customer Focus, Inc.
    No answers on this topic
    Sage
    I think Sage 50 is a trusted product and is reliable from a product delivery and support perspective. They have deep domain expertise in the non-profit space and should be a consideration for new non-profit startups or existing non-profits looking to migrate from other platforms. Overall, I believe that Sage 50 does many things well with few limitations.
    Incentivized
    Read full review
    Support Rating
    Customer Focus, Inc.
    No answers on this topic
    Sage
    They were very knowledgeable of the product, understood my timeline was limited for a software issue and allowed me to get back to my day to day work. The dial into your computer is great so you can monitor what they are doing and learn some tricks yourself
    Read full review
    Implementation Rating
    Customer Focus, Inc.
    No answers on this topic
    Sage
    We implemented Sage 50 Premium Accounting in house, not using any third party or professional service. It was a relatively trouble free process, but can be tricky. Just read all instructions carefully, especially if you need to load the program on a network with more than one user
    Incentivized
    Read full review
    Alternatives Considered
    Customer Focus, Inc.
    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Incentivized
    Read full review
    Sage
    As we did the conversion almost 10 years ago it is hard to answer this question. At the time it was the ease of being able to produce both cash and accrual financial statements and reporting that led us to pick Sage
    Incentivized
    Read full review
    Scalability
    Customer Focus, Inc.
    No answers on this topic
    Sage
    I define scalable from two perspectives; 1) the scalability to handle more bookkeepers/accountants using the product, and 2) the scalability to handle increasing customer/vendor/employee and transactional data. Sage 50 does a good job on both fronts. From the single users operating a micro-business accounting for customer invoices and bill payments only, to the multi-staff, multi-location, multi-departmental complex transactional operation. Although Sage 50 is quite expensive for that smallest user, it is quite inexpensive for the larger business entity. So, for the new enterprise expecting rapid growth, Sage 50 is the application of choice.
    Read full review
    Return on Investment
    Customer Focus, Inc.
    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Incentivized
    Read full review
    Sage
    • Sage definitely needs to do a better job with customer service. I have had to use them only a handful of times and it was not a great experience but not the worse I've seen. They didn't make us a priority and I felt that they didn't have a sense of urgency. They did address my lack of satisfaction and I can see that they are at least aware of the issues and they are trying to correct them.
    • Sage is exactly what we need in my current organization and I wouldn't change it for another system. I have used quite a few in my lifetime and I would say that it fits our needs.
    Read full review
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