CustomerGauge vs. CustomerSuccessBox
CustomerGauge vs. CustomerSuccessBox
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CustomerGauge | N/A | CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research. | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
CustomerGauge | CustomerSuccessBox | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
CustomerGauge | CustomerSuccessBox | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
CustomerGauge | CustomerSuccessBox | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Platform & Infrastructure |
| |||||||||||||||||||||
Customer Data Extraction / Integration |
| |||||||||||||||||||||
Customer Success Management |
| |||||||||||||||||||||
CSM Reporting & Analytics |
|
CustomerGauge | CustomerSuccessBox | |
---|---|---|
Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerGauge | CustomerSuccessBox | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 9.5 (15 ratings) |
Usability | - (0 ratings) | 9.3 (15 ratings) |
Support Rating | - (0 ratings) | 9.3 (15 ratings) |
CustomerGauge | CustomerSuccessBox | |
---|---|---|
Likelihood to Recommend | CustomerGauge No answers on this topic | Customer Success Box |
Pros | CustomerGauge No answers on this topic | Customer Success Box |
Cons | CustomerGauge No answers on this topic | Customer Success Box |
Usability | CustomerGauge No answers on this topic | Customer Success Box |
Support Rating | CustomerGauge No answers on this topic | Customer Success Box |
Alternatives Considered | CustomerGauge No answers on this topic | Customer Success Box |
Return on Investment | CustomerGauge No answers on this topic | Customer Success Box |
ScreenShots | CustomerGauge Screenshots | CustomerSuccessBox Screenshots |