Overview
What is CustomerGauge?
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.
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What is CustomerGauge?
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
CustomerGauge Everywhere Platform - iPad demo May 2012
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is CustomerGauge?
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures customer feedback, analyses it, and provides close-loop tools to retain customers and grow revenue, all based on the industry-standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tools making it ideal for global enterprises.
For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that are the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience, which the vendor describes as the future of B2B CX.
CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With its Monetized Net Promoter® technology and reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn, and monetize their account base.
CustomerGauge Features
- Supported: Net Promoter Score (NPS) Surveys
- Supported: Customer Experience Management
- Supported: Customer Insights
- Supported: Account Management
- Supported: Churn Prediction
- Supported: Account Experience Management
- Supported: Text Analytics
- Supported: Real-Time Analytics
- Supported: Close-Loop Workflows
- Supported: Role-Specific Dashboard
- Supported: SWOT Analysis
- Supported: NPS + Revenue Simulator
CustomerGauge Screenshots
CustomerGauge Video
CustomerGauge Integrations
- Salesforce CMS
- NetSuite ERP
- HubSpot Marketing Hub
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
CustomerGauge Competitors
CustomerGauge Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, German, Spanish, Chinese, French, Dutch, Italian, Portuguese |
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Reviews
Community Insights
- Recommendations
Users have made several recommendations for CustomerGauge based on their experiences. The three most common recommendations are as follows:
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Communicate with the Account Manager for better support: Users have found that reaching out to their Account Manager has been helpful in addressing any issues or concerns they may have had. By leveraging this direct line of communication, customers are able to receive more personalized and responsive support.
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Scope out the use of the software and dedicate a team for implementation: Reviewers suggest thoroughly evaluating how CustomerGauge can be utilized within the organization and dedicating a specific team for implementation. Taking the time to properly plan and allocate resources can lead to a smoother adoption process and maximize the benefits of the tool.
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Listen to customers and take the first step to talk with the CustomerGauge team: Users recommend actively engaging with customers and initiating conversations with the CustomerGauge team. By proactively seeking feedback and collaborating with the experts at CustomerGauge, businesses can gain valuable insights and identify areas for improvement in their customer experience programs.
These recommendations highlight practical steps that users have found beneficial when using CustomerGauge to enhance their surveying capabilities and improve customer experience management.