Customer Training

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Cross-Browser Testing

Functional Testing

Mobile App Development

PHP Frameworks

Product Analytics

Virtual Reality

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Enterprise

Accounting

Crypto Tax

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Consulting and Advisory Services

DevOps

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Mobile Identity

Network Performance Monitoring

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Product Configuration

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Secure Service Edge (SSE)

Security

Church Management

Construction Workforce Management

Financial Services CRM

Fleet Management

Geographic Information

Intelligent Document Processing

Internet of Medical Things

Vertical-Specific

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### Reporting and Dashboards
Users generally have mixed opinions about CustomerGauge's reporting and dashboards capabilities. While some appreciate the real-time reporting and ease of sharing reports within the platform, others find the widgets and reporting to be somewhat clunky and challenging to work with. There are mentions of limited customization options for reports and dashboards, with suggestions for improvements often subject to a backlog of other customer recommendations. Despite these challenges, some users highlight the value of the reporting features in providing insights and facilitating follow-ups with clients.

### Real-Time Analytics
Users also highlight the ease of implementation and the user-friendly interface of CustomerGauge, which allows them to access real-time information efficiently. However, some users express concerns about the integration of CustomerGauge with other tools for pulling financial data and the tool's limitations in predicting customer sentiment accurately. Despite these drawbacks, users appreciate the excellent customer support provided by CustomerGauge.

### Text and Sentiment Analysis
Users have varied opinions regarding CustomerGauge's text analytics and sentiment analysis capabilities. While some users appreciate the ability to generate sentiment reports for analyzing themes and patterns in NPS data quickly, others find the text analytics features to be complex and requiring a significant resource investment to function effectively. Additionally, there are concerns about the integration with other tools for extracting financial data and the platform's clunky navigation, which hinders the overall user experience. Despite the mixed feedback, it is evident that there is room for improvement in enhancing the text and sentiment analysis functionalities within CustomerGauge.

### Net Promoter Score (NPS
Users consistently highlight CustomerGauge's adept handling of Net Promoter Score (NPS) driver questions, leading to more valuable and insightful responses. The knowledgeable team at CustomerGauge assists in maximizing the value derived from NPS results, fostering regular discussions on result utilization for business improvement. Additionally, the Salesforce integration streamlines the result tracking and follow-up processes, contributing to a cohesive approach in leveraging NPS data for enhancing business operations.

### Customer Surveys and Feedback
Users consistently praise CustomerGauge for its robust customer surveys and feedback capabilities, noting the platform's effectiveness in collecting and analyzing customer feedback to enhance overall customer experience. The ease of use and real-time feedback features have been particularly lauded, with many users reporting increased response rates and improved engagement as a result of implementing CustomerGauge's survey tools. Additionally, the platform's ability to facilitate internal benchmarking and provide valuable insights for program development has been a key factor in users' positive experiences with CustomerGauge's customer surveys and feedback functionalities.

### Customer Experience (CX) Management
Users consistently praise CustomerGauge for its transformative impact on measuring client experience and enhancing performance management across all business levels. The platform's ability to provide real-time feedback and translate customer insights into actionable strategies has been a game-changer for many businesses. Clients appreciate the personalized approach and the ease of sharing reports within the platform. The account support, particularly highlighted by users, has been exceptional, with customers noting the positive impact on overall customer experience. Despite some minor concerns, the general consensus is that CustomerGauge's customer experience (cx) management capabilities are a strong asset for businesses looking to improve their client interactions and drive growth.

Users have made several recommendations for CustomerGauge based on their experiences. The three most common recommendations are as follows:

1. Communicate with the Account Manager for better support: Users have found that reaching out to their Account Manager has been helpful in addressing any issues or concerns they may have had. By leveraging this direct line of communication, customers are able to receive more personalized and responsive support.

2. Scope out the use of the software and dedicate a team for implementation: Reviewers suggest thoroughly evaluating how CustomerGauge can be utilized within the organization and dedicating a specific team for implementation. Taking the time to properly plan and allocate resources can lead to a smoother adoption process and maximize the benefits of the tool.

3. Listen to customers and take the first step to talk with the CustomerGauge team: Users recommend actively engaging with customers and initiating conversations with the CustomerGauge team. By proactively seeking feedback and collaborating with the experts at CustomerGauge, businesses can gain valuable insights and identify areas for improvement in their customer experience programs.

These recommendations highlight practical steps that users have found beneficial when using CustomerGauge to enhance their surveying capabilities and improve customer experience management.

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.

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CustomerGauge

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

CustomerGauge Everywhere Platform - iPad demo May 2012

Create and send relational and transactional surveys for customer feedback.

Get real-time analytics on customer or premade dashboards.

Tie your NPS score to specific touchpoints throughout the customer journey.

Know exactly what your customer love most about your (and what they don't like).

Quickly and easily gauge the sentiment behind customer comments with text analytics.

Close the loop on customer feedback with in-app tools.

Automatically generate review pages for your marketing team using customer comments.

See how frequently your accounts engage with your brand through support tickets, marketing communications, QBRs, and more. In this same view, you can also see churn predictions and recommended actions.

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises. or years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that are the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn, and monetize their account base.You can learn more about account experience here: <a href="https://customergauge.com/account-experience" rel="">https://customergauge.com/account-experience</a>

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

CustomerGauge Account ExperienceTM

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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CustomerGauge

Overview

What is CustomerGauge?