CustomerGauge vs. Zendesk Suite
CustomerGauge vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerGauge | N/A | CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
CustomerGauge | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CustomerGauge | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CustomerGauge | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerGauge | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
CustomerGauge | Zendesk Suite | |
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Likelihood to Recommend | CustomerGauge No answers on this topic | Zendesk |
Pros | CustomerGauge No answers on this topic | Zendesk |
Cons | CustomerGauge No answers on this topic | Zendesk |
Likelihood to Renew | CustomerGauge No answers on this topic | Zendesk |
Usability | CustomerGauge No answers on this topic | Zendesk |
Reliability and Availability | CustomerGauge No answers on this topic | Zendesk |
Performance | CustomerGauge No answers on this topic | Zendesk |
Support Rating | CustomerGauge No answers on this topic | Zendesk |
Online Training | CustomerGauge No answers on this topic | Zendesk |
Implementation Rating | CustomerGauge No answers on this topic | Zendesk |
Alternatives Considered | CustomerGauge No answers on this topic | Zendesk |
Return on Investment | CustomerGauge No answers on this topic | Zendesk |
ScreenShots | CustomerGauge Screenshots | Zendesk Suite Screenshots |