Customericare Live Chat vs. Smith.ai Live Website Chat
Customericare Live Chat vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customericare Live Chat | Small Businesses (1-50 employees) | Live Chat by CustomerICare is free software for online sales and support. It features a live chat window, automated lead generation capabilities, real-time web analytics. It also allows video and audio chats. | $0 Per User per Month | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
Customericare Live Chat | Smith.ai Live Website Chat | |||||||||||||||
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | When choosing Prestige Plan, along with additional features, customers get a personal Success Manager assigned. | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
Customericare Live Chat | Smith.ai Live Website Chat | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Customericare Live Chat | Smith.ai Live Website Chat | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customericare Live Chat | Smith.ai Live Website Chat | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | - (0 ratings) | 9.0 (14 ratings) |
Customericare Live Chat | Smith.ai Live Website Chat | |
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Likelihood to Recommend | CustomerICare No answers on this topic | Smith.ai |
Pros | CustomerICare No answers on this topic | Smith.ai |
Cons | CustomerICare No answers on this topic | Smith.ai |
Usability | CustomerICare No answers on this topic | Smith.ai |
Support Rating | CustomerICare No answers on this topic | Smith.ai |
Alternatives Considered | CustomerICare No answers on this topic | Smith.ai |
Return on Investment | CustomerICare No answers on this topic | Smith.ai |
ScreenShots | Customericare Live Chat Screenshots | Smith.ai Live Website Chat Screenshots |