Time and Money Saved by Smith.ai
November 09, 2020

Time and Money Saved by Smith.ai

Sonia Lakhany | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smith.ai Live Website Chat

Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.

Pros

  • Excellent customer service
  • Competitive pricing

Cons

  • Multiple employees will work with you; some understand instructions better than others
  • Keypad app occasionally malfunctions
  • Saves money as opposed to having a receptionist
  • Books paid consultations
Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
All representatives are quick to update you about callers and people they chat with. Any time there is an issue or a tweak you need to make, they respond within 12 hours or less. I have never had a bad experience with their customer service representatives or had trouble getting a problem resolved.

Do you think Smith.ai delivers good value for the price?

Yes

Are you happy with Smith.ai's feature set?

Yes

Did Smith.ai live up to sales and marketing promises?

Yes

Did implementation of Smith.ai go as expected?

Yes

Would you buy Smith.ai again?

Yes

Smith.ai Live Website Chat is excellent for people with smaller businesses who do not have a brick and mortar location. It's a great alternative to having my assistant answer calls and chats so she can tackle bigger projects and address callers when necessary.

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