Item: Smith.ai Live Website Chat
Rating: 10
Author: Lance Cook

Overall Satisfaction with Smith.ai Live Website Chat

Use Cases and Deployment Scope

Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.

I have never had this much support from a SAAS. Their access and support is the best I have seen.

I will be setting up the voice answer once I set up a VOIP system.

Pros and Cons

Pros

They set up and monitor your chat on your site, giving your prospects instant service.
I have spent so much time with their support team. I never felt more welcome to an SaaS.
Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.

Cons

I have not seen any area for improvement. These people have a great service backed by an even better level of support.

Return on Investment

As a marketing agent, I love to demo how my web chatbot works. It's very impressive and adds credibility to my company.
People want answers now. I know that responding quickly to prospects has gotten me business.

Alternatives Considered

LiveChat

Better support in setting up.
Better service now that I'm using their system.
Very professional sales team talking and chatting with my prospects.

Usability

Their support and help setting up is the best I have seen. Their service and systems are the best—great company to work with.

Support Rating

They have spent a lot of time setting my chatbot up. No other company has done this.

Key Insights

Do you think Smith.ai Live Website Chat delivers good value for the price?

Yes

Are you happy with Smith.ai Live Website Chat's feature set?

Yes

Did Smith.ai Live Website Chat live up to sales and marketing promises?

Yes

Did implementation of Smith.ai Live Website Chat go as expected?

Yes

Would you buy Smith.ai Live Website Chat again?

Yes

Other Software Used

Pipedrive, Grammarly, Asana

Likelihood to Recommend

Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team.

Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this.

Comments

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Peter Wahlberg
commented 4 years ago
Hi Lance, Thank you so much for your kind words! We're happy to provide immediate responsiveness to your web leads to help with increasing conversions. Thanks! Peter, on behalf of Smith.ai

The best system and support I have ever seen!