Overall Satisfaction with Smith.ai Live Website Chat
Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.
- Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
- The agents are warm and personable.
- In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.
- Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
- The chat cost is nominal compared to other marketing mechanisms. It quickly pays for itself.
Chat content is sent via email, and it is available to view on Smith.ai's dashboard as well as our CRM. I like that I can choose the medium I'm most comfortable with.
Smith.ai Live Website Chat support is prompt and responsive.
Do you think Smith.ai Live Website Chat delivers good value for the price?
Are you happy with Smith.ai Live Website Chat's feature set?
Did Smith.ai Live Website Chat live up to sales and marketing promises?
Did implementation of Smith.ai Live Website Chat go as expected?
Would you buy Smith.ai Live Website Chat again?
The live website chat feature is perfect for collecting a new lead's contact information and general case information, but is not as helpful when a client is looking for immediate guidance on legal issues.