Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.
$1,407
per chat after 20
Pricing
Smith.ai Live Website Chat
Editions & Modules
Starter
$140 + $7
per chat after 20
Basic
$300 + $6
per chat after 50
Pro
$600 + $5
per chat after 120
Custom
Let us know what you need
Offerings
Pricing Offerings
Smith.ai Live Website Chat
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
Additional Details
All Live Chat packages include:
- Emailed chat transcripts
- Custom branding
- Mobile-optimized chat widget
- Unlimited Smart Q&A
- Unlimited Playbook: Program questions determined by previous answers to improve lead intake
- Real-time Spanish-to-English translation
- SMS/Text Answering
- One-time chat custom programming (hours vary by package)
- Web installation and set-up
- Phone and e-mail support
Additional features available:
- Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others
- Appointment booking
- Additional custom programming support
I have priced services with Ngage and Apex Chat. Smith.ai is more cost-efficient than these competitors.
Most services charge a very high per qualified lead basis. Sometimes $35 or higher per lead. Considering that not all qualified leads convert, client acquisition costs can …
Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
We use the Smith.ai Receptionist services. We selected website chat after having a conversation with our account manager who explained the features. We started off with a free trial, but when we saw how many visitors actually use the chat feature and how many relevant chats we …
We have tried a number of free and annual price chat solutions on the website but this is the first one that is great on mobile devices and intelligent enough to match questions to answers. This has been a hidden gem in delivering new client leads with a lead to client close …
Verified User
C-Level Executive
Chose Smith.ai Live Website Chat
Ruby Receptionist - Used it for 1 year. Poor service, not as many features. Smith.ai is light years beyond Ruby.
Back Office Betties - Investigated, did not use, mainly because Smith offered 24/7 service and way more chat and text options.
I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.
Verified User
Professional
Chose Smith.ai Live Website Chat
Quick turn around in providing our office a transcript of the chat. Easy set up for automatic responses.